ZipRecruiter

Log In

1

Customer Service Lead Jobs in Iowa (NOW HIRING)

Fleet Farm

Customer Service Lead

Waukee, IA · On-site

Customer Service Team Lead Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and ...

PetSmart

Retail Customer Service Lead

Dubuque, IA · On-site

$13.66 - $20.71/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Ames, IA · On-site

$13.66 - $20.71/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Dubuque, IA

$14.50 - $18/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Dubuque, IA · On-site

$14.50 - $18/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Ames, IA · On-site

$13.66 - $20.71/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Ames, IA · On-site

$15.25 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Ames, IA · On-site

$15.25 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Dubuque, IA

$14.50 - $18/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Dubuque, IA · On-site

$14.50 - $18/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Dubuque, IA · On-site

$13.66 - $20.71/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Dubuque, IA

$14.50 - $18/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

next page

Showing results 1-20

All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in Iowa

Customer Service Lead information

See Iowa salary details

$8

$20

$39

How much do customer service lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service lead in Iowa is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,298 per year, or $20.3 per hour.

Customer Service Lead

Fleet Farm

Waukee, IA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Fleet Farm rating

5.4

Company rating: 5.4 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

538th of 739 rated retailers

Job description

Customer Service Team Lead

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!

The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

Job duties:

  • Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer service
  • Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processes
  • Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines moving
  • Responsible for managing the customer service desk and cash office operation
  • Conduct any cash office activities and outside cash handling improvement
  • Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders
  • Responsible for customer service supply ordering and inventory
  • Ensure cash register lanes never get more than 3 customers
  • Ensure timely retrieval of shopping cart
  • Ensure that restrooms and customer service areas are properly maintained
  • Acts as a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guidelines
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives

Job Requirements and Education:

  • High School Diploma or GED preferred
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required
  • 2 years of retail management or supervisory experience preferred
  • Proven ability to lead, coach, and build relationships in a fast changing environment
  • Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members
  • Demonstrated ability to act decisively and implement solutions
  • Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment
  • Be comfortable communicating and conducting training

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Fleet Farm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fleet Farm logo

About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

View All Fleet Farm Jobs

Apply