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Customer Service Lead Jobs in Iowa (NOW HIRING)

HyVee

Aisles Online Service Lead

Dubuque, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Aisles Online Service Lead

Iowa City, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Aisles Online Service Lead

Dubuque, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Aisles Online Service Lead

Dubuque, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Service Lead

Forest City, IA · On-site

$15.50 - $20.25/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Aisles Online Service Lead

West Des Moines, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Aisles Online Service Lead

Cedar Rapids, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Service Lead

Dubuque, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Service Lead

West Des Moines, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Service Lead

Grimes, IA · On-site

$16.75 - $21.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Service Lead

Cedar Rapids, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee Food Stores

Aisles Online Service Lead

Iowa City, IA · On-site

$16.50 - $21.25/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Service Legends

Customer Service Agent

Des Moines, IA

$20 - $23/hr

CUSTOMER SERVICE AGENT - Job Summary We're searching for a Customer Service Agent to join our ... Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when ...

Service Legends

Customer Service Agent

Des Moines, IA · On-site

$20 - $23/hr

CUSTOMER SERVICE AGENT - Job SummaryWe're searching for a Customer Service Agent to join our ... Lead Coordination, and other operational functions when needed Assist with special projects ...

Service Legends

Customer Service Agent

Des Moines, IA · On-site

$20 - $23/hr

CUSTOMER SERVICE AGENT - Job Summary We're searching for a Customer Service Agent to join our ... Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when ...

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Showing results 21-40

All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in Iowa

Customer Service Lead information

See Iowa salary details

$8

$20

$39

How much do customer service lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service lead in Iowa is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,298 per year, or $20.3 per hour.

Lead Customer Service Representative

Gubbels Heating and Air Conditioning

Waterloo, IA • On-site

$20/hr

Other

Medical, Dental, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Lead Customer Service Representative

Are you looking to be part of a values based company that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?

Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative.

Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:

  • Wages starting at $20/hr with incentives
  • Medical & dental insurance
  • Paid Time Off + Major holidays paid
  • Frequent celebrations, meals, events & recognitions
  • Company-wide, daily leadership training

What You Will Be Doing:

  • Responsible for meeting the quota of calls on the daily schedule.
  • Greets all visitors to our building in a way that reflects our companies values
  • Takes incoming customer phone calls and books appointments into the system with accuracy.
  • Makes outbound calls to fill schedule as needed.
  • Helps other team members to achieve common goals
  • Manages our Club Membership program.

What You’ll Need to Succeed:

  • Microsoft Office experience
  • Customer service/phone skills
  • Solid organizational skills with a demonstrated ability to multitask
  • History of producing quality/accurate results
  • Care and concern for other team members as well as external customers

Apply