Customer Service Lead Jobs in Iowa (NOW HIRING)

Urbandale, Douglas Ave, Urbandale, IA

Full time

R243299

Additional Considerations (if any):

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Aisles Online Service Lead

Department: Aisles Online

FLSA: Non-Exempt

General Function:

Assists in managing overall daily center operations and directs labor.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager

Positions that Report to you: Aisles Online Employees

Primary Responsibilities and Duties:

• Adheres to company policies and store guidelines.

• Reports to work when scheduled and on time.

• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

• Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.

• Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.

• Makes an effort to learn customers' names and to address them by name whenever possible.

• Assists in customer relations and handles customer complaints as needed.

• Supervises and directs the work of all employees.

• Organizes and plans labor usage for efficiency and cost control.

• Maintains in-house quality control including cleaning, handling of equipment and merchandise.

• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.

• Responds to questions and issues from employees and customers.

• Attends and participates in meetings.

• Maintains employee records and documents employee interactions.

Secondary Duties and Responsibilities:

• Performs other job related duties and special projects as required.

• Trains new employees.

• Completes employee performance reviews and participates in productivity reviews.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.

• Must have the ability to do arithmetic, Algebraic and Geometric calculations.

Education & Experience:

• High school graduate or equivalent education preferred.

• 6-months to 1-year similar or related job experience preferred.

Supervisory Responsibilities (Direct Reports):

• Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.

• Has authority to recommend employee disciplinary action.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

• Must be able to be on feet (standing and walking) for 6-8 hours a day.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This is a fast paced work environment and will require some pressure to meet deadlines. This position involves exposure to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards (pallet jack), cleaning chemicals/solvents and electrical shock.

Equipment Used to Perform Job:

Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, RPM, calculator, telephone, company vehicles (delivery vans), copier and department power equipment.

Confidentiality:

Has access to confidential information including sales reports and possibly profit & loss reports.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Has occasional contact with federal or state regulatory agencies regarding inspections.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.