ZipRecruiter

Log In

1

Customer Service Lead Jobs in Raleigh, NC (NOW HIRING)

UPL Limited

Customer Service & Data Lead NA

Cary, NC · On-site

The Customer Service and Data Lead for North America is expected to lead our customer service team while playing a pivotal role in managing and maintaining our critical master data, enabling key ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt ... and the ability to lead an effective and efficient meeting. * Excellent crisis manager who ...

next page

Showing results 1-20

All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in Raleigh, NC

Customer Service Lead information

See Raleigh, NC salary details

$9

$21

$40

How much do customer service lead jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service lead in Raleigh, NC is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Lead, and why are they important?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What is a customer service lead?

A customer service lead is a team leader responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use customer service tools to improve service delivery.

How does a Customer Service Lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

Is a lead higher than a manager?

In most organizations, a Customer Service Lead is a supervisory role responsible for guiding team members and ensuring service quality, while a manager typically holds a higher position with broader responsibilities, including strategic planning and department oversight. Therefore, a manager is generally considered higher than a lead in the organizational hierarchy.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and implement strategies to improve customer satisfaction.
More about Customer Service Lead jobs
What cities near Raleigh, NC are hiring for Customer Service Lead jobs? Cities near Raleigh, NC with the most Customer Service Lead job openings:
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,773 per year, or $21 per hour.
Lead Customer Service Representative

Lead Customer Service Representative

Circle K

Angier, NC • On-site

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,343 frontline employees who took The Breakroom Quiz

32nd of 48 rated convenience stores

Job description

Store 2723121: 770 N Raleigh St, Angier, North Carolina 27501Shift AvailabilityDays & Evenings & Overnight


Time Type

Part time

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!


You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision

Great if you have:

  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs



Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

What Circle K employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Circle K logo

About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

View All Circle K Jobs

Apply