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Customer Service Lead Jobs in Raleigh, NC (NOW HIRING)

Burlington

Customer Service Lead - Part-Time

Durham, NC · On-site

$14.50/hr

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...

PetSmart Careers

Retail Customer Service Lead

Durham, NC · On-site

$13.66 - $21.21/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Cary, NC · On-site

$13.66 - $21.21/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Knightdale, NC

$14 - $17/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Durham, NC

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Durham, NC

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Cary, NC

$13.66 - $21.21/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Knightdale, NC · On-site

$14 - $17/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Cary, NC · On-site

$15.75 - $19.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Durham, NC · On-site

$13.66 - $21.21/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Knightdale, NC

$14 - $17/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Durham, NC · On-site

$13.66 - $21.21/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Cary, NC

$15.75 - $19.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Knightdale, NC · On-site

$14 - $17/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Durham, NC

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Durham, NC · On-site

$16.50 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

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Showing results 1-20

All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in Raleigh, NC

Customer Service Lead information

See Raleigh, NC salary details

$9

$21

$40

How much do customer service lead jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service lead in Raleigh, NC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs

What cities near Raleigh, NC are hiring for Customer Service Lead jobs?

Cities near Raleigh, NC with the most Customer Service Lead job openings:

Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.

Customer Service Lead

Raleigh, NC • On-site

Logan Trading Company
Retail • 11 - 50 employees
Learn more about Logan Trading Companyexternal

Full-time

Re-posted 15 days ago

Job description

Oversee the front-end operations of the garden center, including supervising the cashier team and ensuring excellent customer service. To ensure smooth daily operations at the register area, handle customer concerns, coordinate cashier schedules, and maintain a friendly, organized checkout experience.

Key Responsibilities:

  • Team Leadership:

  • Supervise, train, and support all cashiers and front-end customer service staff.

  • Schedule cashier lunches and ensure adequate coverage during peak hours.

  • Conduct regular check-ins with the cashier team and provide on-the-job coaching.

  • Directing team members to ensure guests are helped in a timely manner, and to ensure a smooth and friendly check out process and support cashiers as needed

  • Tasking team members with day-to-day functions including but not limited to:

    • Stocking, pricing marking, merchandising, fronting/facing product in the store including food, beverages, produce, and garden center products

    • Rotating product (FIFO) to ensure freshness

    • Date checking of all perishable products and informing leadership of any short, dated products

    • Removal of past-dated products

    • Cleaning and tidying of the cash out area and other indoor areas as directed

    • Performing cart runs

    • Ensuring bathrooms are having a minimum of 4 bathroom checks per day each

  • Updating sales/promos sheets for all register areas

  • Ensuring all “go-backs” are returned to their proper homes before closing

  • Customer Service:

  • Serve as the escalation point for customer issues, complaints, or special requests.

  • Ensure all customers are greeted promptly and receive friendly, efficient service.

  • Step in to assist with transactions during busy times or staff shortages.

  • Performing returns and exchanges for guests

  • Answering phones and checking voicemail and email. Forward messages as needed.

  • Support “trade account” customers through checkout process (only green goods are applicable for the trade account discount)

  • Checking Doordash tablet and following up accordingly

  • Getting orders collected and communicating for custom plantings

  • Filling out spreadsheet for Doordash

  • Performing “write-offs” as directed by leadership

  • Performing “paid out” transaction for team members when needed

  • Supporting guests with Paypal and over-the-phone transactions

  • Updating out of stock lists for soils/mulches/rocks for all register areas

  • Cash Handling:

  • Oversee all cash register operations, including start-of-day and end-of-day cash handling.

  • Perform daily cash reconciliation and report discrepancies to management.

  • Ensure tills are balanced and deposits are prepared accurately and on time.

  • Operational Duties:

  • Monitor front-end cleanliness, appearance, and merchandising (impulse items, seasonal promotions, etc.).

  • Enforce company policies regarding returns, discounts, and payment methods.

  • Coordinate with other departments (e.g., nursery, landscaping, warehouse) for seamless customer service.

  • Technology & Reporting:

  • Ensure POS systems are operating correctly and report any technical issues.

  • Communicating with store leadership equipment issues or concerns in a timely manner

  • Managing walkie-talkies (ensuring they are plugged in properly and charging when not in use)

Qualifications:

    • Physical requirements:

      • Ability to lift and carry up to 25 pounds and stand for extended periods.

    • Skills:

      • Excellent communication and interpersonal skills with a friendly and approachable demeanor

      • Ability to work effectively in a fast-paced environment and manage multiple tasks

      • Previous experience in a retail or customer service role is preferred but not required

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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