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Customer Service Lead Jobs in California (NOW HIRING)

Vallarta Supermarkets

Customer Service Lead

Duarte, CA · On-site

$20.70 - $25.40/hr

About the Job Customer Service Lead Tienda: Duarte #79 Wage: $20.70 - $25.40 Categoría: full-time Join the Vallarta Supermarkets Family! At Vallarta Supermarkets, we're more than just a grocery ...

Vallarta Supermarkets

Customer Service Lead

Duarte, CA · On-site

$20.70 - $25.40/hr

Customer Service Lead Tienda: Duarte #79 Wage: $20.70 - $25.40 Categoría: full-time Join the Vallarta Supermarkets Family! At Vallarta Supermarkets, we're more than just a grocery store, we're a ...

Westlake Services

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

Westlake Financial

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

CULA

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

The Hankey Group

Customer Service Lead

San Diego, CA

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

CULA

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead The Client Service Lead is responsible for delivering high-quality account ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

CULA

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

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All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in California

Customer Service Lead information

See California salary details

$9

$21

$41

How much do customer service lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service lead in California is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs

What cities in California are hiring for Customer Service Lead jobs?

Cities in California with the most Customer Service Lead job openings:

Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,444 per year, or $21.4 per hour.

Customer Service Lead

JSG (Johnson Service Group, Inc.)

Azusa, CA • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Lead

Azusa, CA 91702

Job Function: Customer Service Job Number: 416141

Job Description

JSG is hiring a Customer Service Lead (Management Trainee)- Automotive Recent Grads are welcome to apply with our client in Azusa, CA. Pay rate: $20-$25 DOE Job Responsibilities: MUST BE ABLE TO TYPE 60+ WPM Learn all customer service, branch manager, and company related tasks and responsibilities. Understand the full scope of the business. Assist with daily operations. Find ways to improve productivity by providing effective methods in business operations. Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers. Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff. Track and review monthly customer satisfaction scores and find corrective action or seek ways for improvement. Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary. Ensure drivers are following vehicle maintenance requirements and schedules. Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate. Help answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily. Help review open orders, open returns, open delivery notes and other reports daily to ensure all operational requirements are fulfilled. Assist the Operations Manager on creating and developing yearly competency forms to staff and ensure training is completed per scheduled date. Monitor training and conduct training competency tests to ensure training is retained and properly executed. Assist the Operations Manager with preparing daily/monthly sales reports for upper management and also address ideas or concerns during monthly staff meetings. Assist the Operations Manager with training new hires for the team. Assist with closing the register and or daily accounting logs. Assist with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity Assist the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches. Resolve and troubleshoot escalated customer service issues. JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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