ZipRecruiter

Log In

1

Customer Service Lead Jobs (NOW HIRING)

Addison Group

Customer Service Lead

Pittsburgh, PA · On-site

$22 - $27/hr

Customer Service Lead Location: Pittsburgh, PA 15205 (Robinson area - near the airport) Assignment Type: Full-Time, Long-Term Contract Compensation: $22 - $27 /hr Schedule: Monday-Friday, 8:00am - 4 ...

Gardens Alive

Customer Service Lead

Williston, VT · On-site

$20 - $24/hr

Description The Customer Service Lead is responsible for delivering an exceptional customer experience while driving sales through product availability, compelling merchandising, and effective ...

Raymour & Flanigan

Customer Service Lead

Manchester, CT · On-site

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling ...

Flow Control Group

Customer Service Lead

Maple Grove, MN · On-site

$50K - $80K/yr

The Customer Service Lead will work closely with technical support, sales, purchasing, accounting, warehouse operations, and vendors to keep customer orders, quotes, and follow-up activity moving ...

next page

Showing results 1-20

All JobsCustomer Service Lead Jobs

Customer Service Lead information

See salary details

$9

$21

$41

How much do customer service lead jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Lead, and why are they important?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What is a customer service lead?

A customer service lead is a team leader responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use customer service tools to improve service delivery.

How does a Customer Service Lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

Is a lead higher than a manager?

In most organizations, a Customer Service Lead is a supervisory role responsible for guiding team members and ensuring service quality, while a manager typically holds a higher position with broader responsibilities, including strategic planning and department oversight. Therefore, a manager is generally considered higher than a lead in the organizational hierarchy.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and implement strategies to improve customer satisfaction.
More about Customer Service Lead jobs
What cities are hiring for Customer Service Lead jobs? Cities with the most Customer Service Lead job openings:
Who are the top companies hiring for Customer Service Lead jobs? The top employers for Customer Service Lead jobs are:
What states have the most Customer Service Lead jobs? States with the most job openings for Customer Service Lead jobs include:
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Lead

Customer Service Lead

Serenity Mental Health Centers

Sugar Land, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Customer Service Lead
Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.
At Serenity, we're building high-impact teams and transforming the way people experience well-being.
You Know How to Serve. We'll Teach You How to Guide.
We're not looking for industry-specific experience-we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.
The Role: Customer Service Lead
As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.
If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.
What You'll Do
  • Build strong, supportive relationships with individuals beginning their journey
  • Educate and guide them to take the next steps toward their goals
  • Address concerns with patience and confidence, ensuring progress
  • Model excellent service and communication for your team
  • Be adaptable and step into other roles when needed to support the team

What You Need
  • High School Diploma or GED
  • 3+ years of full-time customer service experience (ideally in leadership roles)
  • Leadership experience or a natural ability to guide and motivate others
  • Excellent communication, problem-solving, and emotional intelligence skills
  • Ability to remain calm and effective under pressure
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here
  • Fulfillment - Make a real impact by helping others achieve their goals
  • Career Growth - We promote from within and offer plenty of room to advance
  • Competitive Pay
  • Excellent Benefits - 90% coverage for medical, dental, and vision
  • 401(k) - Invest in your future with us
  • Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We AreWe use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.
We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Apply