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Customer Service Lead Jobs (NOW HIRING)

Epic Health Partners

Customer Service Lead

Danville, VA · On-site

$20 - $22/hr

The Customer Service Lead is a hands-on, guest-facing role responsible for overseeing daily front desk operations in a behavioral health setting. This position ensures a welcoming and efficient ...

Assa Abloy

Customer Service Lead

Austell, GA · On-site

ASSA ABLOY is looking for a Customer Service Lead will be based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia Come see who we are at: What would ...

APEC Water Systems

Customer Service Lead

Rosemont, IL

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

Syngenta Group

Customer Service Lead

Sacramento, CA · On-site

$78K - $98K/yr

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

Westlake Financial

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

Amerivet

Customer Service Lead

Pinetop Lakeside, AZ

What You'll Do: 🐶 Lead and mentor our incredible CSR team 🐱 Deliver exceptional service to clients and their pets 📞 Manage appointments, phones, and client communications like a pro 💻 ...

Syngenta Seeds

Customer Service Lead

Woodland, CA

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

AmeriVet

Customer Service Lead

Lakeside, AZ · On-site

What You'll Do: 🐶 Lead and mentor our incredible CSR team 🐱 Deliver exceptional service to clients and their pets 📞 Manage appointments, phones, and client communications like a pro 💻 ...

Syngenta Seeds

Customer Service Lead

Sacramento, CA

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

Syngenta

Customer Service Lead

Woodland, CA · On-site

$78K - $98K/yr

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

CULA

Customer Service Lead

San Diego, CA

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

The Hankey Group

Customer Service Lead

San Diego, CA

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

GO Car Wash

Customer Service Lead

Round Rock, TX · On-site

$18.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

GO Car Wash

Customer Service Lead

Las Vegas, NV · On-site

$14.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

GO Car Wash

Customer Service Lead

Jarrell, TX · On-site

$14.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

GO Car Wash

Customer Service Lead

San Bernardino, CA · On-site

$19.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

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Customer Service Lead information

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How much do customer service lead jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Lead, and why are they important?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What is a customer service lead?

A customer service lead is a team leader responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use customer service tools to improve service delivery.

How does a Customer Service Lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

Is a lead higher than a manager?

In most organizations, a Customer Service Lead is a supervisory role responsible for guiding team members and ensuring service quality, while a manager typically holds a higher position with broader responsibilities, including strategic planning and department oversight. Therefore, a manager is generally considered higher than a lead in the organizational hierarchy.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and implement strategies to improve customer satisfaction.
More about Customer Service Lead jobs
What cities are hiring for Customer Service Lead jobs? Cities with the most Customer Service Lead job openings:
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What states have the most Customer Service Lead jobs? States with the most job openings for Customer Service Lead jobs include:
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Lead

Customer Service Lead

Epic Health Partners

Danville, VA • On-site

$20 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Service Lead is a hands-on, guest-facing role responsible for overseeing daily front desk operations in a behavioral health setting. This position ensures a welcoming and efficient environment for clients while supporting front desk staff with training, guidance, and real-time problem-solving. The Lead also serves as the first point of escalation for operational issues and collaborates with clinical and administrative teams to maintain smooth service delivery.


Key Responsibilities:

  • Greet and assist clients and visitors with professionalism and empathy.
  • Manage multi-line phone systems and direct calls appropriately.
  • Handle patient registration, verify insurance and demographic information, and process intake documentation.
  • Schedule appointments to optimize provider availability and ensure smooth client flow.
  • Maintain organized records and support daily office operations.
  • Collect co-pays, process payments, and assist with billing inquiries.
  • Provide coverage and support during staff absences or high-volume periods.
  • Lead and mentor front desk staff, offering training and guidance to ensure consistent service standards.
  • Serve as the first point of escalation for workflow, client, or system-related issues.
  • Monitor staff performance and provide feedback and coaching.
  • Implement and uphold front desk policies and procedures.
  • Communicate changes, delays, or urgent needs effectively to staff and clinical teams.
  • Identify process improvements and contribute to operational planning.


Qualifications:

  • Minimum of 3 years of experience in a healthcare, behavioral health, or customer service setting.
  • At least 1 year in a lead or supervisory role preferred.
  • High School Diploma or GED required; post-secondary training in administrative support or healthcare administration preferred.
  • Strong interpersonal and communication skills.
  • Proficiency in Microsoft Office 365 and EHR systems.
  • Ability to multitask, stay organized, and remain calm under pressure.
  • Must pass DBHDS criminal background and central registry checks.

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