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Customer Service Lead Jobs (NOW HIRING)

Daniels Health

Customer Service Lead

West Palm Beach, FL · On-site

$55K - $60K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our ...

ASSA ABLOY

Customer Service Lead

Austell, GA · On-site

ASSA ABLOY is looking for a Customer Service Lead will be based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia Come see who we are at: What would ...

Culligan

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

Daniels Health

Customer Service Lead

West Palm Beach, FL

$55K - $60K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our ...

Culligan

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

Assa Abloy

Customer Service Lead

Austell, GA · On-site

ASSA ABLOY is looking for a Customer Service Lead will be based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia Come see who we are at: What would ...

APEC Water Systems

Customer Service Lead

Rosemont, IL

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

Syngenta Group

Customer Service Lead

Sacramento, CA · On-site

$78K - $98K/yr

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

Westlake Financial

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

Amerivet

Customer Service Lead

Pinetop Lakeside, AZ

What You'll Do: 🐶 Lead and mentor our incredible CSR team 🐱 Deliver exceptional service to clients and their pets 📞 Manage appointments, phones, and client communications like a pro 💻 ...

Syngenta Seeds

Customer Service Lead

Woodland, CA

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

Syngenta Seeds

Customer Service Lead

Sacramento, CA

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

Syngenta

Customer Service Lead

Woodland, CA · On-site

$78K - $98K/yr

To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA. Accountabilities: * Tracking team KPIs (Key Performance Indicators) to analyze ...

The Hankey Group

Customer Service Lead

San Diego, CA

$26 - $30/hr

Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for ... Prepares for customer and client inquiries by maintaining expert-level knowledge of products ...

GO Car Wash

Customer Service Lead

Round Rock, TX · On-site

$18.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

GO Car Wash

Customer Service Lead

Las Vegas, NV · On-site

$14.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

GO Car Wash

Customer Service Lead

Jarrell, TX · On-site

$14.50/hr

As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for ...

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Customer Service Lead information

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How much do customer service lead jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Lead, and why are they important?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What is a customer service lead?

A customer service lead is a team leader responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use customer service tools to improve service delivery.

How does a Customer Service Lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

Is a lead higher than a manager?

In most organizations, a Customer Service Lead is a supervisory role responsible for guiding team members and ensuring service quality, while a manager typically holds a higher position with broader responsibilities, including strategic planning and department oversight. Therefore, a manager is generally considered higher than a lead in the organizational hierarchy.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and implement strategies to improve customer satisfaction.
More about Customer Service Lead jobs
What cities are hiring for Customer Service Lead jobs? Cities with the most Customer Service Lead job openings:
Who are the top companies hiring for Customer Service Lead jobs? The top employers for Customer Service Lead jobs are:
What states have the most Customer Service Lead jobs? States with the most job openings for Customer Service Lead jobs include:
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Lead

Customer Service Lead

Daniels Health

West Palm Beach, FL • On-site

$55K - $60K/yr

Full-time

Posted 7 days ago

Daniels Health rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our customer service manager and broader leadership team to refine improved business processes, strengthen reporting and drive initiatives that will enhance our customers' experience with us, as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities.
An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can, which is why we're looking to strengthen our Customer facing team. The candidate we're looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a "do what it takes" attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills, exercise their leadership strengths and prove their ability to do what it takes.
What will your job involve?
  • Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
  • Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation
  • Maintain and update filing, inventory and database systems (both manual and computer processes)
  • Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:
  • Creating customer manifests
  • Printing and distributing process documents for daily production
  • Ensuring stock inventory in conjunction with your Plant Manager
  • Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
  • Support with routing and rerouting of our trucks on a daily/weekly basis
  • Liaising with all departments and customers on account changes (billing, sales and logistics)
  • Generate reports on an as needed basis for the leadership team
  • Constantly look for new ways to better/improve the current administrative process

Who are we looking for?
  • Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates - they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here's some of the skills and attributes that would make you a great fit candidate:
  • Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
  • Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
  • Flexible, adaptable and able to prioritize, no two days are the same!
  • Strong attention to detail in checking work quality and accuracy
  • Demonstrates common-sense judgment when it comes to resolving customer issues
  • Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
  • 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
  • Ability to talk to a position or instances where you have provided leadership in your role
  • Intermediate to Advanced computing skills (Microsoft office suite etc.)
  • Salesforce experience would go a long way!
  • Good communication skills both written and verbal with record-keeping discipline
  • Ability to work weekends, holidays or flex hours as needed by production demands
  • Proven experience in improving processes and procedures

$55,000 - $60,000 a year
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!
To find out more of what a day in the life with our customer service team looks like visit -
https://www.danielshealth.com/customer-service
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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