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Customer Care Supervisor Jobs (NOW HIRING)

Novanta, Inc.

Customer Care Supervisor

North Syracuse, NY · On-site

$55K - $82K/yr

As a Customer Care Supervisor within Novanta's Positioning Solutions business, you will lead and develop a team of Customer Care Representatives dedicated to supporting customers who rely on Novanta ...

Novanta

Customer Care Supervisor

North Syracuse, NY · On-site

$55K - $82K/yr

As a Customer Care Supervisor within Novanta's Positioning Solutions business, you will lead and develop a team of Customer Care Representatives dedicated to supporting customers who rely on Novanta ...

DCC Propane, LLC

Customer Care Supervisor

Delta, CO · On-site

$25 - $27/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

Dentaquest

Customer Care Supervisor

Doral, FL

The Customer Service Supervisor performs direct supervision to staff members to ensure individual objectives and training plans as well as corporate service level goals are met. The Supervisor is ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DeKalb County

Customer Care Supervisor

Decatur, GA · On-site

$46K - $74K/yr

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems ... High school diploma or GED required; two years of experience as a Senior Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Pueblo, CO · On-site

$25 - $27/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Delta, CO · On-site

$25 - $27/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Pueblo, CO · On-site

$25 - $27/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

SunSource

Customer Care Supervisor

Phoenix, AZ · On-site

As the Customer Care Manager at Heitek Automation, you will lead the customer care function ... or supervisory experience strongly preferred • Experience within the industrial automation ...

DCC Propane, LLC

Customer Care Supervisor

Delta, CO · On-site

$25 - $27/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

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Customer Care Supervisor information

See salary details

$24.5K

$58K

$101K

How much do customer care supervisor jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer care supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer care supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by customer care supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.
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Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Supervisor

Novanta, Inc.

North Syracuse, NY • On-site

$55K - $82K/yr

Full-time

Posted 5 days ago

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
As a Customer Care Supervisor within Novanta's Positioning Solutions business, you will lead and develop a team of Customer Care Representatives dedicated to supporting customers who rely on Novanta's precision motion and positioning technologies for life sciences, medical, imaging, and automation applications. You will foster a culture of accountability, collaboration, and continuous improvement while ensuring customers receive responsive, solutions-focused support
Working closely with Sales, Operations, Engineering, and Supply Chain, you will help drive customer satisfaction through effective order management, issue resolution, and service excellence across the customer lifecycle. Your leadership will contribute to operational performance, customer retention, and the continued growth of Novanta's Positioning Solutions business
Your ability to develop talent, drive continuous improvement, and embrace AI-enabled technologies will strengthen customer loyalty, improve operational excellence, and contribute directly to the growth and success of Novanta's Positioning Solutions business.
Positioning Solutions is part of Novanta's Precision Medicine portfolio and focuses on providing highly precise motion and positioning technologies used in life science, medical, imaging, and analytical instrumentation applications. These solutions help OEM customers achieve extremely accurate movement, focus, and alignment in complex systems where precision is critical
Primary Responsibilities
  • Lead, coach, and develop a team of Customer Care Representatives to deliver exceptional customer service, drive engagement, and achieve performance goals.
  • Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to established service standards.
  • Resolve escalated customer issues by collaborating with customers and cross-functional teams to identify solutions, remove barriers, and ensure timely resolution.
  • Drive continuous improvement by leveraging customer insights, service metrics, and operational data to enhance team effectiveness, customer satisfaction, and overall business performance.

Required Experience, Education, Skills, Training and Competencies
  • Leadership & Talent Development: Proven ability to lead, coach, and develop teams through clear expectations, performance management, accountability, engagement, and continuous learning.
  • Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer relationships, and driving customer satisfaction, retention, and service quality.
  • Business Execution & Continuous Improvement: Strong analytical, problem-solving, and organizational skills with the ability to manage competing priorities, leverage data to guide decisions, and drive process improvements in a fast-paced environment.
  • Digital Fluency & AI Enablement: Demonstrated ability to leverage business systems, data, reporting tools, automation, and AI-enabled technologies to improve team productivity, customer responsiveness, operational efficiency, and decision-making. Embraces new technologies, drives digital adoption, and uses insights to enhance both employee effectiveness and the customer experience.

Physical Requirements
  • Ability to remain in a stationary position for extended periods while working at a computer or on the phone.
  • Ability to operate standard office equipment.
  • Light physical effort, such as lifting up to 10 pounds, may be required.

Travel Requirements
  • No regular travel required.

Compensation and Benefits
  • The base pay for this position is $55,100-82,400 per year depending on the geographic market.
  • This position provides an opportunity for competitive quarterly sales compensation based on an achievement to plan.
  • Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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