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Customer Care Manager Jobs (NOW HIRING)

Amplifon

Customer Care Manager

Cedar Brook, NJ · Hybrid

We are seeking an experienced Customer Care Manager with a strong track record of leading and transforming customer care teams and processes within multinational retail environments. The role is ...

BrightStar Care

Customer Care Manager

Knoxville, TN · On-site

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. Position: Able to work as a Customer Service Representative ...

tesa SE

Customer Care Manager

Grand Rapids, MI · On-site

Manages Customer Care Personnel to allow for a high level of customer contact to drive customer satisfaction and sales growth. * Fosters strong collaboration with outside sales teams. * Challenges ...

tesa tape, inc.

Customer Care Manager

Grand Rapids, MI · Hybrid

Manages Customer Care Personnel to allow for a high level of customer contact to drive customer satisfaction and sales growth. * Fosters strong collaboration with outside sales teams. * Challenges ...

Lovehoney Group

Customer Care Manager

Atlanta, GA · On-site

$50K - $56K/yr

We are currently looking for a Customer Care Manager who will be integral to driving high-level performance across Lovehoney Group. In this role, you will be responsible for leading day-to-day ...

Modular Medical Inc

Customer Care Manager

San Diego, CA · On-site

$90K - $120K/yr

The Role As our Customer Care Manager, you own what happens when a Pivot user needs help -- the first call, the confused first week, the alarm nobody expected, the complaint that has to be documented ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

Applied Labs

Customer Care Manager

Nashville, TN · On-site

Our Manager should embody servant leadership. Their primary responsibility is to ensure that their Customer Care Advisors feel empowered, encouraged, and equipped to represent The Farmer's Dog in the ...

ABB

Customer Care Manager

New Eagle, PA · Hybrid

Regional Commercial Operations Manager Your role and responsibilities In this role, you will be responsible for overseeing customer care excellence across the region by managing end-to-end order ...

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

Build Your Career as a Customer Care Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire.

Walden University

Customer Care Manager

Columbia, MD · Hybrid

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Leslie's

Customer Care Manager

Clarksburg, MD · On-site

$60K - $70K/yr

The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for deliveries, and ...

Covista

Customer Care Manager

Minneapolis, MN · On-site

$60K - $70K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

M/I Homes

Customer Care Manager

Austin, TX · On-site

Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...

Graco

Customer Care Manager

Rogers, MN · Hybrid

The Manager, Customer Care Product Solutions will oversee and optimize our after-sale support operations for customers, distributors, and OEMs. This role will play a critical part in ensuring ...

Leslie's, Inc.

Customer Care Manager

Clarksburg, MD · On-site

Job Overview The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for ...

Home Comfort

Customer Care Manager

Des Plaines, IL · On-site

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)

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How much do customer care manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.
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Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Manager

Cedar Brook, NJ • Hybrid

Amplifon
See more jobs at Amplifonexternal

Full-time

Medical

Re-posted 21 days ago

Job description

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services, recognized for its retail expertise, customization and consumer care.

More than 20,000 professionals in a network of 9,500 points of sale are present in 26 countries worldwide, empowering people to rediscover all the emotions of sound every day.

In our journey towards empowering people, Amplifon has been awarded Global Top Employer Company by Top Employers Institute in 2026, becoming the only company in the hearing care sector to obtain this international recognition for its people management and workplace practices.

We are seeking an experienced Customer Care Manager with a strong track record of leading and transforming customer care teams and processes within multinational retail environments.

The role is responsible for driving both the strategic and operational performance of the Customer Care function, enhancing the customer experience through an omnichannel approach, and ensuring service excellence through KPI and NPS management.

Key Responsibilities:

  • Lead the transformation and optimization of customer care processes, driving efficiency, innovation, and service excellence. 
  • Develop and implement an omnichannel customer care strategy, ensuring a seamless customer experience across all touchpoints. 
  • Monitor and improve key KPIs, including NPS, response times, resolution rates, and customer satisfaction, using data to drive continuous improvement. 
  • Champion customer-centric initiatives and leverage technology (CRM, automation, AI/chatbots) to enhance service quality and operational efficiency. 
  • Partner closely with retail stores and cross-functional teams (Marketing, Sales, IT, etc.) to improve customer experience and ensure alignment across the business. 
  • Lead, coach, and develop the Customer Care team, fostering a high-performance, customer-focused culture. 
  • Manage departmental resources and budget to support business priorities.

Requirements:

  • Minimum of 5-7 years of experience in customer service management, preferably in the retail sector.

  • Strong team management skills, with experience leading cross-functional and international teams. Ability to think strategically with a pragmatic, results-oriented approach.

  • Experience in managing multi-channel interactions, with the ability to integrate and optimize various touchpoints.

  • Strong focus on customer satisfaction and the ability to manage long-term relationships.

  • Ability to analyze and interpret data to make strategic and tactical decisions.

  • Excellent communication and negotiation skills, both with customers and within the team and internal partners.

  • Fluency in both Spanish and English, with excellent communication skills and the ability to influence stakeholders at all levels of the organization.

  • Experience working directly in stores or managing retail operations.

What we offer:

  • As well as a competitive salary we offer: 

  • Hybrid model: 6 remote workdays/month, flexible hours, summer intensive schedule & short Fridays. 

  • Structured onboarding with workshops, store visit & networking events with other new joiners just like you! 

  • Continuous learning through our e-learning platform and career development paths. 

  • Birthday off - because special days matter. 

  • Access to coaching or psychological support. 

  • Flexible benefits and extra budgetapart from your salary to use as you please (health insurance, ticket restaurant, learning, transport etc). 

  • Exclusive discounts on GAES products for you and your family, as well as special offers from partner companies. 

  • A diverse, inclusive, and global culture where DEIB is part of everything we do. 

Apply