Customer Care Manager
Houston, TX · On-site
Customer Care Manager - Curve Hospitality | Houston, TX About Curve Hospitality Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the ...
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Customer Care Manager
Houston, TX · On-site
Customer Care Manager - Curve Hospitality | Houston, TX About Curve Hospitality Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the ...
Customer Care Manager
Louisville, CO · On-site
$85K - $92K/yr
The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement.
Customer Care Manager
Louisville, CO · On-site
$85K - $92K/yr
The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement.
BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. Position: Able to work as a Customer Service Representative ...
BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. Position: Able to work as a Customer Service Representative ...
Customer Care Manager
Worthington, OH · On-site
Arbor Homes, a Berkshire Hathaway Company, is seeking a Customer Care Manager to join our Warranty Team located in Columbus, OH. This position will report directly to our Division President. We are ...
Customer Care Manager
Worthington, OH · On-site
Arbor Homes, a Berkshire Hathaway Company, is seeking a Customer Care Manager to join our Warranty Team located in Columbus, OH. This position will report directly to our Division President. We are ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Care Manager
Lehi, UT · On-site
$90K - $110K/yr
Directly manage approximately 50% of the Customer Care team * Conduct regular 1:1 meetings, coaching sessions, and performance check-ins * Provide ongoing mentorship, career development, and skill ...
Customer Care Manager
Lehi, UT · On-site
$90K - $110K/yr
Directly manage approximately 50% of the Customer Care team * Conduct regular 1:1 meetings, coaching sessions, and performance check-ins * Provide ongoing mentorship, career development, and skill ...
Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...
Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...
Customer Care Manager
Houston, TX · On-site
The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support.
Customer Care Manager
Houston, TX · On-site
The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support.
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
We are seeking a highly engaged and operationally driven leader to join our team as a Customer Care Manager . In this role, you will oversee day-to-day operations for a high-performing Customer Care ...
We are seeking a highly engaged and operationally driven leader to join our team as a Customer Care Manager . In this role, you will oversee day-to-day operations for a high-performing Customer Care ...
Customer Care Manager
Phoenix, AZ · On-site
Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...
Customer Care Manager
Phoenix, AZ · On-site
Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...
Customer Care Manager
Austin, TX · On-site
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
Customer Care Manager
Austin, TX · On-site
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
Customer Care Manager
Nashville, TN · On-site
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
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Customer Care Manager
Nashville, TN · On-site
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
$60K - $70K/yr
The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for deliveries, and ...
Customer Care Manager
$60K - $70K/yr
The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for deliveries, and ...
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Phoenix, AZ · On-site
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Phoenix, AZ · On-site
$60K - $70K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Des Plaines, IL · On-site
The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)
Customer Care Manager
Des Plaines, IL · On-site
The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)
Customer Care Manager
Lisle, IL · Hybrid
$60K - $63K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager
Lisle, IL · Hybrid
$60K - $63K/yr
Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...
Customer Care Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer care manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer care manager?
To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.
What are the most common challenges faced by a customer care manager, and how can they be addressed?
Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.
What does a customer care manager do?
A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.
More about Customer Care Manager jobs
What cities are hiring for Customer Care Manager jobs?
Cities with the most Customer Care Manager job openings:
What are the most commonly searched types of Customer Care jobs?
The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Manager jobs?
The top employers for Customer Care Manager jobs are:
What states have the most Customer Care Manager jobs?
States with the most job openings for Customer Care Manager jobs include:
What job categories do people searching Customer Care Manager jobs look for?
The top searched job categories for Customer Care Manager jobs are:
Full-time
Re-posted 21 days ago
Job description
Customer Care Manager – Curve Hospitality | Houston, TX
About Curve Hospitality
Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality, design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.
Position Overview
We’re seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience — from purchase to delivery and installation — meets Curve’s standards of excellence. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, collaborative environment.
Key Responsibilities
At Curve, you’ll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation, growth opportunities, and a collaborative culture that values innovation, integrity, and service.
About Curve Hospitality
Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality, design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.
Position Overview
We’re seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience — from purchase to delivery and installation — meets Curve’s standards of excellence. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, collaborative environment.
Key Responsibilities
- Lead and mentor the Customer Care team to ensure timely and effective resolution of client inquiries and service issues.
- Serve as the main point of contact between clients, logistics, accounting, and project management teams.
- Oversee warranty claims, replacements, and service requests from start to finish.
- Track and report key customer service metrics and identify opportunities for process improvement.
- Coordinate with manufacturing and logistics partners to ensure client satisfaction and delivery accuracy.
- Maintain detailed records of communications, ensuring transparency and accountability.
- Bachelor’s degree or equivalent experience.
- 3–5 years of customer service management experience, preferably in hospitality, furniture, or manufacturing.
- Strong leadership, problem-solving, and communication skills.
- Proficiency in CRM or ERP platforms (Monday.com experience a plus).
- Ability to manage multiple priorities and deadlines in a dynamic environment.
At Curve, you’ll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation, growth opportunities, and a collaborative culture that values innovation, integrity, and service.