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Customer Care Manager Jobs (NOW HIRING)

Fox Pest Control

Customer Care Manager

Logan, UT · On-site

$50K - $55K/yr

Overview Fox Pest Control needs a full-time Customer Care Manager . We are seeking responsible customer service "All-Stars" who want to lead & train others as well as have an important role in ...

Arsenault

Customer Care Manager

Los Angeles, CA · On-site

We're looking for a kick‐ass Customer Care Manager to help us take things to the next level to take on Rakuten and Honey. Arsenault is all about changing the way people all around the world earn ...

Bergkamp

Customer Care Manager

Salina, KS

Customer Care Manager At Bergkamp, we are a team proudly dedicated to the bigger purpose of making lives better by making roads better. We are people devoted to our craft with an all-in, respected ...

Essilor

Customer Care Manager

Phoenix, AZ

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

Essilor

Customer Care Manager

Lenexa, KS

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

EssilorLuxottica

Customer Care Manager

Lenexa, KS · On-site

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

Hyperion Solutions

Customer Care Manager

Richmond, IN · On-site

Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to 10% for customer visits Hyperion Solutions is headquartered in Memphis, Tennessee with offices around ...

Elkay Manufacturing

Customer Care Manager

Erie, PA

Customer Care Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE:

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How much do customer care manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a Customer Care Manager do?

A Customer Care Manager oversees a team responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop strategies to improve customer service processes, train staff, and monitor key performance indicators. Their role involves collaborating with other departments to address customer needs and implementing policies that enhance the overall customer experience. By maintaining high service standards, Customer Care Managers help build customer loyalty and support business growth.
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Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Care Manager

Customer Care Manager

BrightStar Care of Westfield

Westfield, NJ • On-site

Full-time

Medical, PTO

Posted yesterday

Job description

Customer Care Manager - Home Care
Make a Difference Every Day
Are you looking for a rewarding career where your work truly matters?
Do you want to be part of a team that values compassion, supports its employees, and makes a meaningful impact in the community?
Join our growing home healthcare team as a Customer Care Manager and help improve the lives of elderly clients while providing peace of mind to their families. This is more than just a job-it's an opportunity to build relationships, create positive experiences, and be part of something bigger.
If you love helping people, thrive in a fast-paced environment, enjoy talking on the phone, and have strong communication and organizational skills, we'd love to meet you.
Position Details
Job Title: Customer Care Manager Location: On-Site Office Position
Schedule: Monday - Friday Hours: 8:30 AM - 5:00 PM
Why Join Us?
We Offer:
  • Weekly pay with direct deposit
  • Monthly health insurance stipend
  • Generous PTO and paid holidays
  • Bonus opportunities
  • Friendly, supportive coworkers
  • Comfortable and casual work environment
  • Family-oriented company culture
  • Growth and advancement opportunities
  • Meaningful work serving your community

What You'll Do
As our Customer Care Manager, you will play a vital role in ensuring exceptional care for our clients and smooth operations for our caregiving team.
Key Responsibilities
Client & Customer Care
  • Serve as the primary point of contact for clients and families
  • Maintain strong client relationships and ensure excellent customer satisfaction
  • Support new client intake and explain our services to prospective families

Scheduling & Staffing
  • Schedule caregivers to meet client needs efficiently
  • Ensure proper care coverage while minimizing overtime
  • Match caregivers with clients based on compatibility and care needs

Office & Administrative Support
  • Answer incoming calls professionally and warmly
  • Assist with payroll maintenance and daily administrative tasks
  • Prepare reports, records, and operational documentation

Compliance & Team Collaboration
  • Work closely with office staff to ensure quality care delivery
  • Maintain compliance with HIPAA and all local, state, and federal regulations

What We're Looking For
Required Qualifications
Bachelor's degree preferred OR Minimum of 2 years of experience in customer care management or healthcare office customer service management
Must Have
  • Knowledge of HIPAA and healthcare office regulations
  • Strong Microsoft Office and computer skills
  • Ability to quickly learn new software systems
  • Excellent time management and multitasking skills
  • Strong organizational and planning abilities
  • Exceptional communication and interpersonal skills

Preferred
  • Experience in home care scheduling
  • Staffing experience in a healthcare setting

Who You Are
You are:
  • A strong communicator
  • A team player
  • Compassionate and client-focused
  • Organized and efficient
  • Ready to grow professionally

If this sounds like you, this could be the opportunity you've been waiting for.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace for all.
We do not discriminate based on race, ethnicity, gender, veteran status, disability, or any other protected class under federal, state, or local law.

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