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Customer Care Manager Jobs (NOW HIRING)

Ametek

Customer Care Manager

Herndon, VA · On-site

The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...

Ametek

Customer Care Manager

Herndon, VA · On-site

The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...

Fox Pest Control

Customer Care Manager

Logan, UT · On-site

$50K - $55K/yr

Overview Fox Pest Control needs a full-time Customer Care Manager . We are seeking responsible customer service "All-Stars" who want to lead & train others as well as have an important role in ...

Fox Pest Control

Customer Care Manager

Logan, UT

$50K - $55K/yr

Overview Fox Pest Control needs a full-time Customer Care Manager . We are seeking responsible customer service "All-Stars" who want to lead & train others as well as have an important role in ...

Toll Brothers, Inc.

Customer Care Manager

Houston, TX · On-site

The Customer Care Manager is responsible for ensuring that the Customer Care Department is providing exceptional customer service at all times. This position will oversee routine staffing operations ...

EssilorLuxottica

Customer Care Manager

Sioux City, IA · On-site

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

Arbor Homes

Customer Care Manager

Worthington, OH

We are seeking customer service professionals who can collaborate with and assist our Customer Care Coordinator and/or Area Manager. Why Arbor? Are you looking for a dynamic career in a lively ...

Hyperion Solutions

Customer Care Manager

Richmond, IN · On-site

Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to 10% for customer visits Hyperion Solutions is headquartered in Memphis, Tennessee with offices around ...

Ashley

Customer Care Manager

Fredericksburg, VA

Career advancement opportunities within a growing company Position Summary The Customer Care Manager is responsible for providing day-to-day leadership, operational oversight, coaching, and support ...

Halma plc

Customer Care Manager

Houston, TX · On-site

The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support.

ICP Group

Customer Care Manager

Andover, MA · On-site

$90K - $115K/yr

ICP Group is seeking a Customer Care (CC) Manager to join our team. As part of the CC leadership team, this role oversees the Coatings business unit customer care team (including paint, flooring ...

Arbor Homes

Customer Care Manager

Indianapolis, IN · On-site

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work. * Complete ...

Sidel Group

Customer Care Manager

Norcross, GA · On-site

* Collect and filter customer calls, identify needs and answer or manage accordingly any technical. * request in compliance with the HSS&E standards to ensure general support requests from customers ...

Empire Merchants Metro

Customer Care Manager

Brooklyn, NY · On-site

$75K - $85K/yr

Manages the workflow within the department by to insure exceptional Customer Service by: * Supervising daily activities of Customer Care Representatives * Interacting with all departments and Sales ...

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Customer Care Manager information

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How much do customer care manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and skilled trades such as pilots or attorneys. These roles often require extensive experience, advanced certifications, or a strong client base, and may involve freelance or contract work with variable schedules.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It can serve as a stepping stone to higher roles in customer care, sales, or management, especially when combined with relevant training or certifications. However, the job can be repetitive and may involve high-pressure situations depending on the industry.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What is the highest pay for customer service?

Customer Care Managers can earn salaries up to $80,000 to $100,000 or more annually, especially with extensive experience, advanced skills, and in large organizations. Top earners often have strong leadership abilities, industry-specific knowledge, and may hold certifications such as Certified Customer Service Manager (CCSM).

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
More about Customer Care Manager jobs
What cities are hiring for Customer Care Manager jobs? Cities with the most Customer Care Manager job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Manager jobs? The top employers for Customer Care Manager jobs are:
What states have the most Customer Care Manager jobs? States with the most job openings for Customer Care Manager jobs include:
What job categories do people searching Customer Care Manager jobs look for? The top searched job categories for Customer Care Manager jobs are:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 25% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Care Manager

Customer Care Manager

Ametek

Herndon, VA • On-site

Other

Posted 22 days ago

AMETEK rating

7.6

Company rating: 7.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

66th of 139 rated electronics manufacturers

Job description

We are looking for a Customer Care Manager to be responsible for leading SkyBitz efforts to ensure seamless post-sale experience for customers utilizing our solutions.  The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally.

The ideal candidate will have exceptional communication, management and interpersonal skills, attention to detail, and critical thinking skills, along with a strong work ethic. We are looking for a highly motivated individual who will thrive in a dynamic team environment and is passionate about customers and can drive the evolution of our customer care model.

Responsibilities:

  • Lead strategic development and implementation of a global customer care organization, including incorporation of AI-based tools to streamline support operations
  • Manage and oversee customer care team both domestic and globally
  • Develop and implement customer service policies, procedures, and standards
  • Monitor and analyze customer feedback and develop plans to improve customer experience
  • Liaise with other departments to ensure customer needs are met
  • Lead development of customer care staff with focus on effective communication and problem-solving techniques with customers
  • Coordinate with vendors and suppliers to ensure timely and quality delivery of goods and services
  • Develop and maintain relationships with key customers
  • Prepare regular reports on customer satisfaction, service delivery, and team performance
  • Review and respond to customer complaints and escalate issues as needed
  • Stay up to date with industry trends and incorporate best practices into customer service operations.
  • Other duties as assigned

Requirements:

  • Bachelor's degree in Business Management or related field- required
  • 5+ years of experience in the customer support industry, including 3+ years in a manager role -required
  • Excellent communication skills- required
  • Familiar with customer service software including analyzing data and providing reports.
  • Strong leadership skills and the ability to manage and motivate a team in on-site and remote environments- required
  • Strong relationship building and interpersonal skills, with the ability to effectively problem-solve
  • Passionate about customer advocacy with the drive to continually exceed goals in a fast-paced, high growth company
  • High Proficiency with Salesforce.com or other CRM software, Microsoft Office, Excel, Word, Access, and Outlook
  • Travel as required for customer meetings
  • IOT and/or Transportation industry experience preferred

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