ZipRecruiter

Log In

1

Customer Care Manager Jobs (NOW HIRING)

Charlotte's Web

Customer Care Manager

Louisville, CO

$85K - $92K/yr

The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement.

New

BrightStar Care

Customer Care Manager

Knoxville, TN · On-site

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. Position: Able to work as a Customer Service Representative ...

Arbor Homes

Customer Care Manager

Worthington, OH · On-site

Arbor Homes, a Berkshire Hathaway Company, is seeking a Customer Care Manager to join our Warranty Team located in Columbus, OH. This position will report directly to our Division President. We are ...

Allstate Floral Inc.

Customer Care Manager

Cerritos, CA · On-site

$72K - $78K/yr

POSITION OVERVIEW The Customer Care Manager (CCM) is an onsite role at Allstate Floral has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed ...

BrightStar Care

Customer Care Manager

Knoxville, TN · On-site

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. Position: Able to work as a Customer Service Representative ...

Allstate Floral Inc.

Customer Care Manager

Cerritos, CA · On-site

$72K - $78K/yr

POSITION OVERVIEW The Customer Care Manager (CCM) is an onsite role at Allstate Floral has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed ...

Restoration Solutions

Be Seen First

Customer Care Manager

Fort Worth, TX · On-site

$62K/yr

Customer Care Manager Restoration Solutions · On-Site · $55,000 - $70,000 Why this role exists We are a growing restoration company and our business has outpaced the management structure supporting ...

Lovehoney Group

Customer Care Manager

Atlanta, GA · On-site

$48K - $56K/yr

We are currently looking for a Customer Care Manager who will be integral to driving high-level performance across Lovehoney Group. In this role, you will be responsible for leading day-to-day ...

Restoration Solutions

Be Seen First

Customer Care Manager

Fort Worth, TX · On-site

$62K/yr

Customer Care Manager Restoration Solutions · On-Site · $55,000 - $70,000 Why this role exists We are a growing restoration company and our business has outpaced the management structure supporting ...

Modular Medical Inc

Customer Care Manager

San Diego, CA · On-site

$90K - $120K/yr

The Role As our Customer Care Manager, you own what happens when a Pivot user needs help -- the first call, the confused first week, the alarm nobody expected, the complaint that has to be documented ...

New

Raymond West

Customer Care Manager

Tucson, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

Promachbuilt

Customer Care Manager

Statham, GA

Build Your Career as a Customer Care Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire.

Hyperion Solutions

Customer Care Manager

Richmond, IN · On-site

Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to 10% for customer visits Hyperion Solutions is headquartered in Memphis, Tennessee with offices around ...

Elkay Manufacturing

Customer Care Manager

Erie, PA · On-site

Customer Care Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE:

Covista

Customer Care Manager

Columbia, MD · On-site

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

Build Your Career as a Customer Care Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire.

Walden University

Customer Care Manager

Columbia, MD · Hybrid

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

next page

Showing results 1-20

All JobsCustomer Care JobsCustomer Care Manager Jobs

Customer Care Manager information

See salary details

$24.5K

$58K

$101K

How much do customer care manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
More about Customer Care Manager jobs
What cities are hiring for Customer Care Manager jobs? Cities with the most Customer Care Manager job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Manager jobs? The top employers for Customer Care Manager jobs are:
What states have the most Customer Care Manager jobs? States with the most job openings for Customer Care Manager jobs include:
What job categories do people searching Customer Care Manager jobs look for? The top searched job categories for Customer Care Manager jobs are:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Manager

Charlotte's Web

Louisville, CO

$85K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Position Summary:
The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement. This role oversees team performance, coaches and develops Customer Care Specialists, and ensures customers receive timely, accurate, and empathetic support across all channels.
The Customer Care Manager partners closely with cross-functional teams to improve customer experience, streamline support processes, and identify opportunities to enhance service delivery. This position requires a hands-on leader who is passionate about developing people, solving problems, and creating positive customer experiences while supporting business objectives.
Key Responsibilities:
  • Lead, coach, and develop the Customer Care team, fostering a customer-first culture built on empathy, urgency, accountability, and professionalism.
  • Manage daily Customer Care operations to ensure customer inquiries are assigned, prioritized, and resolved efficiently while meeting service level expectations.
  • Monitor team performance through established KPIs, including customer satisfaction, first contact resolution, response times, ticket backlog, and quality metrics.
  • Conduct regular one-on-one meetings to provide coaching, performance feedback, and career development support.
  • Lead team meetings to communicate priorities, company updates, operational changes, and departmental goals.
  • Identify process improvement opportunities and recommend enhancements that improve efficiency and the overall customer experience.
  • Maintain and update customer service policies, procedures, knowledge base articles, and standard operating procedures.
  • Partner with cross-functional teams, including Operations, Sales, Marketing, eCommerce, Quality, and Logistics, to resolve customer issues and improve the end-to-end customer journey.
  • Review customer interactions and quality metrics to ensure consistency, accuracy, and adherence to company standards.
  • Assist with reporting on customer care performance, trends, and key metrics to leadership.
  • Support workforce planning by identifying staffing needs and managing schedules to meet customer demand.
  • Participate in the recruitment, interviewing, onboarding, and training of Customer Care team members.
  • Ensure team members are equipped with the tools, training, and resources needed to deliver outstanding customer service.
  • Serve as a subject matter expert on customer care systems and processes while supporting system enhancements and new technology implementations.
  • Handle escalated customer concerns with professionalism and sound judgment, driving timely resolution.
Qualifications:
  • Bachelor's degree in Business, Communications, or a related field preferred.
  • Experience with Vonage, Hubspot or other CRM platforms and Shopify.
  • 4–6 years of customer service experience, including at least 3 years of people leadership or supervisory experience.
  • Experience leading customer support teams within an eCommerce, retail, consumer products, or health and wellness environment preferred.
  • Demonstrated ability to coach, develop, and motivate employees while building a positive, high-performing team culture.
  • Strong interpersonal, communication, and conflict resolution skills.
  • Passion for delivering exceptional customer experiences with empathy and professionalism.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Experience analyzing customer service metrics and using data to improve team performance and customer satisfaction.
  • Proven ability to collaborate effectively across departments to resolve customer issues and improve business processes.
  • Experience with CRM and customer support platforms such as Zendesk, HubSpot, Shopify, Salesforce, Vonage, or Microsoft Dynamics NAV preferred.
  • Experience supporting both B2B and DTC eCommerce businesses within consumer packaged goods, food, supplements, or wellness industries is a plus.
  • Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Physical Requirements:
  • Ability to perform computer-based work for extended periods, communicate effectively through written, verbal, and virtual channels, participate in meetings, and occasionally lift up to 10 pounds.
Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, flexible PTO, and sick time.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
We are an Equal Opportunity Employer
Recruiting for this role ends on ­­­­­­­­8/15/2026

Apply