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Customer Care Manager Jobs (NOW HIRING)

State of Maryland

CUSTOMER CARE MANAGER

Baltimore, MD · On-site

$67K - $87K/yr

The Customer Care Manager is responsible for leading a team of Supervisors, Team Leads, Customer Care Specialists and Customer Care Agents. Customer Care is crucial to the success of FAMLI and is at ...

Farmgirl Flowers

Customer Care Manager

Gig Harbor, WA · On-site

$82K/yr

About the Role As the Customer Care Manager, you'll lead our Customer Care team while remaining one of its most active contributors. This is not a role for someone who wants to manage from the ...

Ametek

Customer Care Manager

Herndon, VA · On-site

The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...

VPL, Inc

Customer Care Manager

Westerville, OH · On-site

VPL is hiring a Customer Care Manager to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics ...

Lovehoney Group

Customer Care Manager

Atlanta, GA · On-site

$48K - $56K/yr

We are currently looking for a Customer Care Manager who will be integral to driving high-level performance across Lovehoney Group. In this role, you will be responsible for leading day-to-day ...

ICP Group

Customer Care Manager

Tampa, FL · On-site

ICP Group is seeking a Customer Care (CC) Manager to join our team. As part of the CC leadership team, this role oversees the Coatings business unit customer care team (including paint, flooring ...

Raymond West

Customer Care Manager

Tucson, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention ...

EssilorLuxottica

Customer Care Manager

Sioux City, IA · On-site

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

ICP Group

Customer Care Manager

Andover, MA · On-site

ICP Group is seeking a Customer Care (CC) Manager to join our team. As part of the CC leadership team, this role oversees the Coatings business unit customer care team (including paint, flooring ...

Elkay Manufacturing

Customer Care Manager

Norcross, GA · On-site

Customer Care Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE:

Hyperion Solutions

Customer Care Manager

Richmond, IN · On-site

Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to 10% for customer visits Hyperion Solutions is headquartered in Memphis, Tennessee with offices around ...

Covista

Customer Care Manager

Phoenix, AZ · On-site

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring ...

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

Build Your Career as a Customer Care Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire.

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Customer Care Manager information

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How much do customer care manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
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Customer Care Manager jobs near you
Customer Care Manager

Customer Care Manager

Citizens State Bank Of La Crosse

La Crosse, WI

Other

Posted 5 days ago

Job description

Description

Customer Care Manager 

Are you a motivated leader who enjoys helping customers, developing employees, and making a positive impact every day? Do you thrive on solving problems, learning new skills, and growing professionally? If so, Citizens State Bank wants to invest in your future.


As one of the nation's top-performing community banks and an American Banker's Best Banks to Work For, we're looking for a Customer Care Manager who is passionate about delivering exceptional service, coaching high-performing teams, and creating outstanding customer experiences. If you bring the drive to succeed, we'll provide the training, support, and opportunities to help you grow.


For more than 116 years, Citizens State Bank has been committed to serving our communities with personalized financial solutions and an unmatched customer experience. We take pride in building lasting relationships with our customers while creating a workplace where employees are empowered to learn, lead, and make a difference.


As our Customer Care Manager, you will oversee the daily operations of our Customer Care Department, leading a team dedicated to providing exceptional service to both internal and external customers. You'll coach and develop employees, monitor team performance, collaborate across departments, and identify opportunities to improve processes and enhance the overall customer experience. This is an opportunity to lead with purpose while helping shape the future of customer care at one of the country's premier community banks.


Key Responsibilities:

Lead, mentor, and motivate a team of customer care and support representatives to deliver outstanding customer service.

Monitor and evaluate metrics to ensure performance goals are met or exceeded.

Develop and implement strategies to enhance department efficiency and customer satisfaction.

Collaborate with other departments to address customer inquiries, resolve issues, and provide accurate information.

Create and maintain policies and procedures, ensuring compliance with industry regulations and best practices.

Identify training needs and provide ongoing coaching to staff to improve their skills and knowledge.

Analyze data to identify trends and opportunities for process improvement.

Handle escalated customer issues and ensure timely resolution.

Provide oversight for debit card fraud dispute processes.

Prepare and present regular performance reports to senior management.


Qualifications:

3-5 years of proven experience in management or related roles.

Strong leadership and team management skills.

Excellent interpersonal and communication skills.

Problem-solving and decision-making abilities.

Attention to detail and a commitment to delivering exceptional customer service.

Knowledge of banking products and services (preferred but not required).

Ability to adapt to a fast-paced and evolving environment.

AAP (Accredited ACH Professional) Certification required or must be obtained within one year of employment.


Citizens State Bank offers an excellent salary and benefits package, including access to free health care. Combine that with our dynamic culture, and you'll see why we're unlike any other. Candidates interested in working in a fun, high-energy organization that was named one of the Top Community Banks in the nation and an American Banker's Best Banks to Work For should visit our employment opportunities page.


Do not wait, our positions fill quickly, and you do not want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at www.citizensstatebank.us.

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