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Vice President Customer Care Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

Vice President, Customer Success M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor ...

JDA Software

VP, Customer Lifecycle Marketing

Scottsdale, AZ · On-site

$193 - $251/hr

## VP, Customer Lifecycle MarketingApplylocations: Dallas: Scottsdaletime type: Full timeposted on ... At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This ...

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with full P&L responsibility for Cirrus Aircraft's global customer support organization, including JetStream ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Enseo, LLC

VP, Customer Success

Plano, TX · On-site

$180 - $260/hr

Position Overview The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion ...

Enseo

$180 - $280/hr

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

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M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

Generac

Vice President Customer Experience (CX)

Waukesha, WI · On-site

$138K - $177K/yr

Vice President Customer Experience (CX) We believe power is a promise - a shared commitment to be ... Bachelor Degree in Business, Finance, Supply Chain, Operations, Customer Care, or equivalent ...

Enseo

VP, Customer Success

Plano, TX · On-site

$180 - $280/hr

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Fireblocks

VP, Customer Success

$141K - $181K/yr

VP of Customer Success The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network ...

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Vice President Customer Care information

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How much do vice president customer care jobs pay per year?

As of Aug 24, 2026, the average yearly pay for vice president customer care in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president customer care do?

A Vice President of Customer Care is a senior executive responsible for overseeing a company's customer service operations and strategy. They ensure that customers receive high-quality support, manage customer care teams, and implement policies to improve customer satisfaction and loyalty. This role often involves analyzing customer feedback, developing training programs for staff, and collaborating with other departments to enhance the overall customer experience. Their goal is to drive customer retention and brand reputation by delivering exceptional service.

How does a vice president customer care typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Care often works closely with other executives, such as the Chief Operations Officer, Chief Marketing Officer, and Chief Technology Officer, to develop and implement strategies that improve the overall customer journey. This collaboration involves aligning customer care initiatives with broader business goals, sharing insights from customer feedback, and ensuring that customer-centric values are embedded across all departments. Regular cross-functional meetings and strategic planning sessions are common, helping to break down silos and foster a unified approach to customer satisfaction.

What are the key skills and qualifications needed to thrive as a vice president customer care, and why are they important?

To thrive as a Vice President of Customer Care, you need extensive experience in customer service leadership, strategic planning, and a track record of delivering customer satisfaction, usually supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality management systems is typically required. Exceptional communication, emotional intelligence, and change management skills set top performers apart in this role. These skills are crucial for driving customer loyalty, developing high-performing teams, and aligning service operations with overall business goals.

What cities are hiring for Vice President Customer Care jobs?

Cities with the most Vice President Customer Care job openings:

What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

What states have the most Vice President Customer Care jobs?

States with the most job openings for Vice President Customer Care jobs include:

Vice President Customer Care jobs near you
Infographic showing various Vice President Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Remote

Schlesinger Associates
See more jobs at Schlesinger Associatesexternal

$141K - $181K/yr

Other

Posted 19 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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