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Virtual Customer Care Jobs (NOW HIRING)

IQVIA

Virtual Customer Engagement Specialist

Phoenix, AZ · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Dallas, TX · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Phoenix, AZ · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Miami, FL · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Houston, TX · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Richmond, VA · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

IQVIA

Virtual Customer Engagement Specialist

Denver, CO · On-site

$23 - $26.44/hr

In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for ...

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Virtual Customer Care information

See salary details

$10

$16

$26

How much do virtual customer care jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual customer care in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual customer care representative?

A Virtual Customer Care representative is a professional who provides customer service and support remotely, often via phone, email, chat, or social media. They assist customers with questions, resolve issues, and guide them through products or services, all while working from a location outside of a traditional office. This role typically requires strong communication and problem-solving skills, as well as proficiency with digital tools. Virtual Customer Care representatives play a crucial role in maintaining customer satisfaction and loyalty for companies operating online or with remote support teams.

How does a virtual customer care representative typically collaborate with other departments to resolve customer issues?

In a Virtual Customer Care role, you’ll often work closely with teams such as technical support, billing, and sales to address customer inquiries and resolve complex problems. While most communication takes place via digital channels like email, chat, or internal ticketing systems, effective collaboration relies on clear documentation and timely follow-ups. This cross-departmental coordination helps ensure customers receive accurate information and a seamless support experience. Being proactive in communication and building strong relationships with colleagues are key to success in this role.

What are the key skills and qualifications needed to thrive as a virtual customer care representative, and why are they important?

To thrive as a Virtual Customer Care representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) platforms, live chat tools, and helpdesk software is typically expected. Patience, empathy, and active listening are critical soft skills for delivering positive customer experiences remotely. These competencies ensure efficient resolution of customer issues, promote customer satisfaction, and help maintain brand reputation in a virtual environment.

What is the difference between Virtual Customer Care vs Virtual Customer Support?

AspectVirtual Customer CareVirtual Customer Support
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused roles
Industry UsageRetail, service industries, hospitalityIT, software, tech companies
Common Search IntentCustomer service jobs, client interactionTechnical support jobs, troubleshooting roles

Virtual Customer Care and Virtual Customer Support both involve remote roles assisting customers. However, Virtual Customer Care emphasizes building relationships and providing personalized service, while Virtual Customer Support focuses on technical troubleshooting and resolving product issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Virtual Customer Care jobs

What cities are hiring for Virtual Customer Care jobs?

Cities with the most Virtual Customer Care job openings:

What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

What states have the most Virtual Customer Care jobs?

States with the most job openings for Virtual Customer Care jobs include:

What job categories do people searching Virtual Customer Care jobs look for?

The top searched job categories for Virtual Customer Care jobs are:

Virtual Customer Care jobs near you
Infographic showing various Virtual Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Virtual Customer Support Specialist

Globe Life American Income Division

Port Saint Lucie, FL • On-site, Remote

Full-time

Medical, Life

Posted 15 days ago

Job description

Virtual Customer Support Specialist
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Flexible Work-From-Home Career
Are you looking for a remote career where you can help people, develop professionally, and enjoy the flexibility of working from home?
AO is seeking motivated, service-oriented individuals to join our team as Virtual Customer Support Specialists. In this role, you'll work directly with clients who have requested information about their benefits, providing outstanding customer service while helping them understand available coverage options.
Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to delivering exceptional customer service while investing in the professional growth and long-term success of our team members.
What You'll Do
As a Virtual Customer Support Specialist, you'll serve as a trusted point of contact for clients, helping them understand their available benefits and providing exceptional support throughout the client experience.
Client Support Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products, services, and policy information clearly and professionally
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer support and follow-up communication
  • Maintain accurate client records and documentation
  • Build long-term client relationships through exceptional service and professionalism
Professional Development
  • Participate in structured virtual training and mentorship
  • Attend leadership development workshops and coaching sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and leadership skills
  • Collaborate with a supportive remote team committed to shared success
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training & Mentorship
  • No prior experience required
  • Structured onboarding program
  • Weekly coaching and development
  • Leadership mentoring
  • Ongoing professional growth opportunities
Career Advancement
  • Performance-based promotions
  • Leadership development programs
  • Promotion from within
  • Long-term management opportunities
Additional Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Ability to work independently in a remote environment
  • Strong organizational and time-management skills
  • Adaptability and problem-solving abilities
  • Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Support
  • Call Center
  • Administrative Support
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Sales

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to learn and grow.
Why Join AO?
At AO, we believe careers are built through mentorship, opportunity, and continuous growth.
Our culture is centered on:
  • Helping working families
  • Professional mentorship
  • Leadership development
  • Team collaboration
  • Performance-based advancement
  • Work-life flexibility
  • Long-term career success

You'll join a supportive organization where your contributions are valued, your achievements are recognized, and your professional development is a priority.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Get Started?
If you're looking for a flexible remote career where you can help others, grow professionally, and build long-term success from home, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Work From Home. Support Clients. Grow Your Career. 🚀

Apply