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Virtual Customer Care Jobs (NOW HIRING)

Lennar Homes

Customer Care Representative

Hoover, AL · On-site

$15 - $20.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Schaumburg, IL

$15.75 - $21.25/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Carmel, IN · On-site

$16 - $21.75/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Austin, TX

$15.75 - $21.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar Homes

Customer Care Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Carmel, IN · On-site

$16 - $21.75/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar Homes

Customer Care Representative

Carmel, IN · On-site

$15.25 - $20.50/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Lennar

Customer Care Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Express Flooring

Customer Care Specialist

Tempe, AZ · On-site

$20 - $21/hr

About the Role We're looking for a Customer Care Specialist who's motivated and passionate about ... Free virtual healthcare for employees and family members * Health Savings Account (with HDHP ...

Lennar

Customer Care Representative

Hoover, AL

$14 - $19.25/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

MetLife

Customer Care Advocate

Omaha, NE · On-site

$41K - $41K/yr

The Opportunity The Customer Care Advocate supports customers across phone and digital channels ... is virtual following training completion * High school diploma or equivalent Preferred ...

Express Flooring

Customer Care Specialist

Tempe, AZ

$20 - $21/hr

About the Role We're looking for a Customer Care Specialist who's motivated and passionate about ... Free virtual healthcare for employees and family members * Health Savings Account (with HDHP ...

Armstrong

Customer Care Representative

Madison, MS

$18 - $20/hr

The Customer Care Representative will serve as the first point of contact for customers interested ... Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead ...

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Virtual Customer Care information

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How much do virtual customer care jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for virtual customer care in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual customer service job?

A virtual customer service job involves providing support to customers remotely, often through phone, email, or live chat platforms. It requires strong communication skills, familiarity with customer management tools, and typically offers flexible schedules since work is performed online from any location.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based incentives.

What is a Virtual Customer Care representative?

A Virtual Customer Care representative is a professional who provides customer service and support remotely, often via phone, email, chat, or social media. They assist customers with questions, resolve issues, and guide them through products or services, all while working from a location outside of a traditional office. This role typically requires strong communication and problem-solving skills, as well as proficiency with digital tools. Virtual Customer Care representatives play a crucial role in maintaining customer satisfaction and loyalty for companies operating online or with remote support teams.

What is the difference between Virtual Customer Care vs Virtual Customer Support?

AspectVirtual Customer CareVirtual Customer Support
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused roles
Industry UsageRetail, service industries, hospitalityIT, software, tech companies
Common Search IntentCustomer service jobs, client interactionTechnical support jobs, troubleshooting roles

Virtual Customer Care and Virtual Customer Support both involve remote roles assisting customers. However, Virtual Customer Care emphasizes building relationships and providing personalized service, while Virtual Customer Support focuses on technical troubleshooting and resolving product issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How does a Virtual Customer Care role typically collaborate with other departments to resolve customer issues?

In a Virtual Customer Care role, you’ll often work closely with teams such as technical support, billing, and sales to address customer inquiries and resolve complex problems. While most communication takes place via digital channels like email, chat, or internal ticketing systems, effective collaboration relies on clear documentation and timely follow-ups. This cross-departmental coordination helps ensure customers receive accurate information and a seamless support experience. Being proactive in communication and building strong relationships with colleagues are key to success in this role.

How to make $1000 a week remotely?

A virtual customer care role can potentially earn $1000 or more weekly by working full-time hours, often 40 hours or more, and gaining experience or specialized skills. Increasing income may involve handling high-volume customer interactions, improving communication skills, and utilizing tools like CRM software. Consistent performance and possibly taking on multiple clients or shifts can help reach this income level.

What are the key skills and qualifications needed to thrive as a Virtual Customer Care representative, and why are they important?

To thrive as a Virtual Customer Care representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) platforms, live chat tools, and helpdesk software is typically expected. Patience, empathy, and active listening are critical soft skills for delivering positive customer experiences remotely. These competencies ensure efficient resolution of customer issues, promote customer satisfaction, and help maintain brand reputation in a virtual environment.

What jobs pay 4000 a week without a degree?

Virtual Customer Care roles typically do not pay $4,000 a week without specialized experience or high-level skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain freelance consulting roles, but they usually require significant experience, a strong network, or certifications. Most jobs offering such high weekly pay are either commission-based or require advanced skills beyond entry-level positions.
More about Virtual Customer Care jobs
What cities are hiring for Virtual Customer Care jobs? Cities with the most Virtual Customer Care job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Virtual Customer Care jobs? States with the most job openings for Virtual Customer Care jobs include:
What job categories do people searching Virtual Customer Care jobs look for? The top searched job categories for Virtual Customer Care jobs are:
Virtual Customer Care jobs near you
Infographic showing various Virtual Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.
Customer Care Representative I

Customer Care Representative I

Elevance Health

Lake Mary, FL • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Elevance Health rating

7.7

Company rating: 7.7 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

183rd of 281 rated insurance

Job description

Anticipated End Date:

2026-07-15

Position Title:

Customer Care Representative I

Job Description:

Customer Care Representative I


Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.Alternate locations may be considered if candidates reside within a commuting distance from an office.


Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Hours: Shift hours are 11:30 AM to 8 PM Eastern. Please adjust for your time zone. Training hours may vary.

The Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.


How you will make an impact:

  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

  • Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

  • Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

  • Performs other duties as assigned.

Minimum Qualifications:

  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.


Preferred Skills, Capabilities and Experiences:

  • Call center experience strongly preferred.

  • Experience working in a healthcare environment strongly preferred.

  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

2nd Shift (United States of America)

Job Family:

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.


Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.


How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.


The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.


Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.


Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.


NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

What Elevance Health employees say

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Workplace

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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

Social media

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