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Vp Customer Care Jobs (NOW HIRING)

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

R1

VP, Customer Onboarding

$179K - $280K/yr

As The Vice President (VP) of Customer Onboarding, you will lead Revenue Cycle operations for large care organizations, partnering with the Customer Executive team to deliver superior results. In ...

New

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

Enseo, LLC

VP, Customer Success

Plano, TX · On-site

$180 - $260/hr

Position Overview The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

Enseo

$180 - $280/hr

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Enseo

VP, Customer Success

Plano, TX · On-site

$180 - $280/hr

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

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Vp Customer Care information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer care jobs pay per year?

As of Sep 5, 2026, the average yearly pay for vp customer care in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Care do?

A VP of Customer Care is responsible for overseeing a company's customer service operations and ensuring a positive customer experience. They develop and implement strategies to improve customer satisfaction, manage support teams, and work across departments to resolve issues efficiently. Additionally, they analyze customer feedback and key metrics to drive service improvements and align customer care goals with overall business objectives. This leadership role often involves setting policies, managing budgets, and representing the voice of the customer at the executive level.

What are the key skills and qualifications needed to thrive as a VP of Customer Care?

To thrive as a VP of Customer Care, you need extensive experience in customer service management, a track record of delivering high customer satisfaction, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, contact center technologies, and data analytics tools is typically required, along with certifications like Six Sigma or COPC. Outstanding leadership, strategic thinking, and strong interpersonal skills help drive team performance and foster customer loyalty. These competencies are vital for shaping customer experience strategy, optimizing operations, and ensuring organizational growth through exceptional service.

How does a VP of Customer Care typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Care works closely with teams such as product development, sales, marketing, and IT to ensure that customer feedback is incorporated into business strategies and product improvements. Regular cross-departmental meetings and data sharing help identify pain points and opportunities to enhance the customer journey. Effective collaboration might involve leading joint initiatives, aligning service goals with company objectives, and ensuring consistent communication to deliver seamless support. This collaborative approach not only resolves customer issues more efficiently but also drives company-wide improvements in customer satisfaction.

What is the difference between Vp Customer Care vs Customer Service Manager?

AspectVp Customer CareCustomer Service Manager
ResponsibilitiesOversees entire customer care strategy, leads teams, develops policiesManages daily customer service operations, supervises frontline staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer interaction
Industry UsageCommon in large organizations, corporate settingsFound in various industries, retail, telecom, hospitality

The Vp Customer Care typically holds a strategic, leadership role overseeing the entire customer care function, while a Customer Service Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in policy development and strategic planning.

More about Vp Customer Care jobs

What cities are hiring for Vp Customer Care jobs?

Cities with the most Vp Customer Care job openings:

What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

What states have the most Vp Customer Care jobs?

States with the most job openings for Vp Customer Care jobs include:

What job categories do people searching Vp Customer Care jobs look for?

The top searched job categories for Vp Customer Care jobs are:

Vp Customer Care jobs near you
Infographic showing various Vp Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Experience & Brand Strategy (Denver)

Frontier Airlines, Inc.

Denver, CO • On-site

$142K - $182K/yr

Full-time

Re-posted 3 days ago

Frontier Airlines rating

5.0

Company rating: 5.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

26th of 26 rated airlines

Job description

A leading airline company based in Denver, Colorado, is seeking a Vice President - Customer Experience & Brand to enhance customer engagement and brand loyalty across all touchpoints. This high-impact role focuses on improving the customer journey from search to post-trip, leading multi-disciplinary teams, and driving digital experience strategy. Ideal candidates will have over 15 years of leadership experience in customer care and a strong background in the travel industry. The position includes attractive benefits and a competitive salary range.
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What Frontier Airlines employees say

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Benefits

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Get the full story on Breakroom

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About Frontier Airlines

Sourced by ZipRecruiter

Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

Industry

Aviation

Company size

1,001 - 5,000 Employees

Headquarters location

Denver, CO, US

Year founded

1994

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