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Vp Customer Care Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...

J.M. Smucker

Vice President, Customer Logistics

Orrville, OH · On-site

$129K - $166K/yr

Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a ...

Kipu Health

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

VP, Customer Success Kipu is bettering the behavioral health landscape, helping treatment centers ... Join us in our work to advance behavioral health care in our communities. Our innovative solutions ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

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All JobsVp Customer Care Jobs

Vp Customer Care information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer care jobs pay per year?

As of Aug 9, 2026, the average yearly pay for vp customer care in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Vp Customer Care vs Customer Service Manager?

AspectVp Customer CareCustomer Service Manager
ResponsibilitiesOversees entire customer care strategy, leads teams, develops policiesManages daily customer service operations, supervises frontline staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer interaction
Industry UsageCommon in large organizations, corporate settingsFound in various industries, retail, telecom, hospitality

The Vp Customer Care typically holds a strategic, leadership role overseeing the entire customer care function, while a Customer Service Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in policy development and strategic planning.

What are the key skills and qualifications needed to thrive as a VP of Customer Care?

To thrive as a VP of Customer Care, you need extensive experience in customer service management, a track record of delivering high customer satisfaction, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, contact center technologies, and data analytics tools is typically required, along with certifications like Six Sigma or COPC. Outstanding leadership, strategic thinking, and strong interpersonal skills help drive team performance and foster customer loyalty. These competencies are vital for shaping customer experience strategy, optimizing operations, and ensuring organizational growth through exceptional service.

How does a VP of Customer Care typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Care works closely with teams such as product development, sales, marketing, and IT to ensure that customer feedback is incorporated into business strategies and product improvements. Regular cross-departmental meetings and data sharing help identify pain points and opportunities to enhance the customer journey. Effective collaboration might involve leading joint initiatives, aligning service goals with company objectives, and ensuring consistent communication to deliver seamless support. This collaborative approach not only resolves customer issues more efficiently but also drives company-wide improvements in customer satisfaction.

What does a VP of Customer Care do?

A VP of Customer Care is responsible for overseeing a company's customer service operations and ensuring a positive customer experience. They develop and implement strategies to improve customer satisfaction, manage support teams, and work across departments to resolve issues efficiently. Additionally, they analyze customer feedback and key metrics to drive service improvements and align customer care goals with overall business objectives. This leadership role often involves setting policies, managing budgets, and representing the voice of the customer at the executive level.
More about Vp Customer Care jobs
What cities are hiring for Vp Customer Care jobs? Cities with the most Vp Customer Care job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Vp Customer Care jobs? States with the most job openings for Vp Customer Care jobs include:
What job categories do people searching Vp Customer Care jobs look for? The top searched job categories for Vp Customer Care jobs are:
Vp Customer Care jobs near you
Infographic showing various Vp Customer Care job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Schlesinger Associates

Remote

$141K - $181K/yr

Other

Posted 4 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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