VP, Customer Care & Support
$244K - $293K/yr
VP, Customer Care & Support United States What The Role Is Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll ...
$244K - $293K/yr
VP, Customer Care & Support United States What The Role Is Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll ...
$244K - $293K/yr
VP, Customer Care & Support United States What The Role Is Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll ...
$141K - $181K/yr
Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...
$141K - $181K/yr
Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...
Denver, CO · On-site
$142K - $182K/yr
A leading airline company based in Denver, Colorado, is seeking a Vice President - Customer ... Ideal candidates will have over 15 years of leadership experience in customer care and a strong ...
Denver, CO · On-site
$142K - $182K/yr
A leading airline company based in Denver, Colorado, is seeking a Vice President - Customer ... Ideal candidates will have over 15 years of leadership experience in customer care and a strong ...
San Antonio, TX · On-site
$225K/yr
Continuous Vice President - Customer Excellence This position is open until filled, but resume ... Vision care plan * Two retirement plans * Deferred compensation plans (457 plan) * Disability ...
San Antonio, TX · On-site
$225K/yr
Continuous Vice President - Customer Excellence This position is open until filled, but resume ... Vision care plan * Two retirement plans * Deferred compensation plans (457 plan) * Disability ...
San Antonio, TX · On-site
$225K/yr
Vice President - Customer Excellence This position is open until filled, but resume review will ... Vision care plan * Two retirement plans * Deferred compensation plans (457 plan) * Disability ...
San Antonio, TX · On-site
$225K/yr
Vice President - Customer Excellence This position is open until filled, but resume review will ... Vision care plan * Two retirement plans * Deferred compensation plans (457 plan) * Disability ...
Orrville, OH · On-site
$129K - $166K/yr
Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a ...
Orrville, OH · On-site
$129K - $166K/yr
Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a ...
Vice President - Customer Excellence This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on ...
Vice President - Customer Excellence This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on ...
San Antonio, TX · On-site
$225K/yr
Vice President - Customer Excellence This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on ...
San Antonio, TX · On-site
$225K/yr
Vice President - Customer Excellence This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on ...
Orrville, OH · On-site
$129K - $166K/yr
Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a ...
Orrville, OH · On-site
$129K - $166K/yr
Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · Hybrid
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · Hybrid
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Washington, DC · On-site
$156K - $201K/yr
VP, Customer Success Kipu is bettering the behavioral health landscape, helping treatment centers ... Join us in our work to advance behavioral health care in our communities. Our innovative solutions ...
Washington, DC · On-site
$156K - $201K/yr
VP, Customer Success Kipu is bettering the behavioral health landscape, helping treatment centers ... Join us in our work to advance behavioral health care in our communities. Our innovative solutions ...
Denver, CO · On-site
$250K - $325K/yr
Vice President - Customer Experience & Brand Job Category : Officers Requisition Number ... Reduce confusion and contact through better orchestration and automation of messaging Customer Care
Denver, CO · On-site
$250K - $325K/yr
Vice President - Customer Experience & Brand Job Category : Officers Requisition Number ... Reduce confusion and contact through better orchestration and automation of messaging Customer Care
$199K - $405K/yr
The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
$199K - $405K/yr
The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Orrville, OH · On-site
$129K - $166K/yr
Your Opportunity as the Vice President, Customer Logistics Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end ...
Long Island City, NY · On-site
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Long Island City, NY · On-site
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Long Island City, NY · On-site
$199K - $405K/yr
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Long Island City, NY · On-site
$199K - $405K/yr
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Bethesda, MD · On-site
$148K - $190K/yr
Vice President, Customer Experience + Innovation Marriott International Bethesda, MD The Vice ... Full-time positions also offer coverage for medical, dental, vision, health care flexible spending ...
Bethesda, MD · On-site
$148K - $190K/yr
Vice President, Customer Experience + Innovation Marriott International Bethesda, MD The Vice ... Full-time positions also offer coverage for medical, dental, vision, health care flexible spending ...
Herndon, VA · Remote
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Herndon, VA · Remote
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
$79.5K - $96.1K
2% of jobs
$96.1K - $112.7K
7% of jobs
$112.7K - $129.3K
13% of jobs
$134.8K is the 25th percentile. Wages below this are outliers.
$129.3K - $145.9K
10% of jobs
The median wage is $153.7K / yr.
$145.9K - $162.5K
39% of jobs
$168.5K is the 75th percentile. Wages above this are outliers.
$162.5K - $179K
12% of jobs
$179K - $195.6K
8% of jobs
$195.6K - $212.2K
3% of jobs
$212.2K - $228.8K
3% of jobs
$228.8K - $245.4K
1% of jobs
$245.4K - $262K
2% of jobs
$79.5K
$163.2K
$262K
| Aspect | Vp Customer Care | Customer Service Manager |
|---|---|---|
| Responsibilities | Oversees entire customer care strategy, leads teams, develops policies | Manages daily customer service operations, supervises frontline staff |
| Required Credentials | Bachelor's degree, leadership experience, industry knowledge | Bachelor's degree, customer service experience, team management skills |
| Work Environment | Executive-level, strategic planning, cross-department collaboration | Operational, team-focused, customer interaction |
| Industry Usage | Common in large organizations, corporate settings | Found in various industries, retail, telecom, hospitality |
The Vp Customer Care typically holds a strategic, leadership role overseeing the entire customer care function, while a Customer Service Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in policy development and strategic planning.

$244K - $293K/yr
Other
Medical, Dental, Vision, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
United States
What The Role Is
Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll set the strategy for the operating model, policies, and team structure that define the support experience. You'll report directly to our CFO/COO, with two direct reports and a broader team of 100+ across agents and ops, a mix of internal and outsourced, with room to build and shape the org to support Babylist's long-term ambitions.
Who You Are
How You Will Make An Impact
Why This Role
About Compensation
We use a market-based approach to compensation. The starting salary range for this role is:
$244,352 to $293,239 + 35% annual bonus and competitive equity
Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.
Who We Are
Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step.
Our Ways of Working
Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.
Why You Will Love Working At Babylist
Our Culture
Growth & Development
Benefits
Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.
How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.
Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.
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Personal services
11 - 50 Employees
Oakland, CA, US
2011