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Vp Customer Care Jobs (NOW HIRING)

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site

$142K - $182K/yr

ABOUT US PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to ... ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ...

Alethea LLC

VP, Customer Sucess

Manhattan, NY · On-site

$152K - $195K/yr

VP, Customer Success New York City or Washington D.C. About Alethea Founded in 2019, Alethea is a ... In addition to cash compensation, this role is eligible for a stock option grant. * Healthcare at ...

Armada

VP, Customer Engineering

OR · On-site +1

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Alethea LLC

VP, Customer Sucess

Washington, DC · On-site

$156K - $201K/yr

VP, Customer Success New York City or Washington D.C. About Alethea Founded in 2019, Alethea is a ... In addition to cash compensation, this role is eligible for a stock option grant. * Healthcare at ...

Volkswagen Group

VP, Customer Engagement

Reston, VA · On-site

VP, Customer Engagement Volkswagen Financial Services is seeking an experienced and customer-focused executive to lead Customer Engagement across the United States and Canada. Reporting directly to ...

Exa Labs

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Midmark

Vice President, Customer Engagement

Versailles, OH · Hybrid

$128K - $164K/yr

Experience within healthcare, medical technology, manufacturing, distribution, or another complex ... The Vice President establishes the strategic direction, priorities, and goals for the Customer ...

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Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsVp Customer Care Jobs

Vp Customer Care information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer care jobs pay per year?

As of Sep 2, 2026, the average yearly pay for vp customer care in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Care do?

A VP of Customer Care is responsible for overseeing a company's customer service operations and ensuring a positive customer experience. They develop and implement strategies to improve customer satisfaction, manage support teams, and work across departments to resolve issues efficiently. Additionally, they analyze customer feedback and key metrics to drive service improvements and align customer care goals with overall business objectives. This leadership role often involves setting policies, managing budgets, and representing the voice of the customer at the executive level.

What are the key skills and qualifications needed to thrive as a VP of Customer Care?

To thrive as a VP of Customer Care, you need extensive experience in customer service management, a track record of delivering high customer satisfaction, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, contact center technologies, and data analytics tools is typically required, along with certifications like Six Sigma or COPC. Outstanding leadership, strategic thinking, and strong interpersonal skills help drive team performance and foster customer loyalty. These competencies are vital for shaping customer experience strategy, optimizing operations, and ensuring organizational growth through exceptional service.

How does a VP of Customer Care typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Care works closely with teams such as product development, sales, marketing, and IT to ensure that customer feedback is incorporated into business strategies and product improvements. Regular cross-departmental meetings and data sharing help identify pain points and opportunities to enhance the customer journey. Effective collaboration might involve leading joint initiatives, aligning service goals with company objectives, and ensuring consistent communication to deliver seamless support. This collaborative approach not only resolves customer issues more efficiently but also drives company-wide improvements in customer satisfaction.

What is the difference between Vp Customer Care vs Customer Service Manager?

AspectVp Customer CareCustomer Service Manager
ResponsibilitiesOversees entire customer care strategy, leads teams, develops policiesManages daily customer service operations, supervises frontline staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer interaction
Industry UsageCommon in large organizations, corporate settingsFound in various industries, retail, telecom, hospitality

The Vp Customer Care typically holds a strategic, leadership role overseeing the entire customer care function, while a Customer Service Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in policy development and strategic planning.

More about Vp Customer Care jobs

What cities are hiring for Vp Customer Care jobs?

Cities with the most Vp Customer Care job openings:

What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

What states have the most Vp Customer Care jobs?

States with the most job openings for Vp Customer Care jobs include:

What job categories do people searching Vp Customer Care jobs look for?

The top searched job categories for Vp Customer Care jobs are:

Vp Customer Care jobs near you
Infographic showing various Vp Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Sago

Remote

$141K - $181K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

POSITION SUMMARY 

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs. 

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen. 

KEY JOB RESPONSIBILITIES 

  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams. 
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio. 
  • Serve as a senior point of contact for key client relationships and escalations. 
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards. 
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency. 
  • Partner with Sales to support revenue growth, client retention, and profitability objectives. 
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals. 
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes. 
  • Monitor and report on key customer success, operational, and financial performance metrics. 
  • Manage budgeting, forecasting, resource planning, and profitability for the business line. 
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. 
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements. 
  • Other duties as assigned. 

Requirements

CORE COMPETENCIES 

  • Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, and operational delivery across market research programs.  
  • Ability to translate quantitative research needs into scalable client solutions and operational processes. 
  • Strong customer-first mindset with a passion for delivering exceptional client experiences. 
  • Strategic and operational leadership skills. 
  • Financial and commercial acumen. 
  • Proven ability to lead teams in fast-paced, high-growth environments. 
  • Strong communication, relationship-building, and problem-solving skills. 
  • Process improvement and change management expertise. 
  • Ability to balance strategic thinking with hands-on execution. 
  • Results-oriented with a focus on continuous improvement. 

QUALIFICATIONS 

Education 

  • Bachelor's degree in Business, Marketing, Operations, or a related field required. 
  • Master's degree preferred. 

Experience 

  • 15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry.  
  • Strong knowledge of quantitative research methodologies, insight community management, sample design, feasibility, panel recruitment, and project delivery. 
  • Experience managing and developing high-performing teams. 
  • Demonstrated success improving customer retention, satisfaction, and business growth. 
  • Experience contributing to panel recruitment, sample strategy, feasibility, or vendor management initiatives preferred. 
  • Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight. 
  • Experience supporting a rapidly growing business and scaling operational processes to meet increased demand. 
  • Strong client relationship management and stakeholder engagement skills. 

Currently candidates will be considered from the US or Canada.

FocusGroupJobs logo

About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

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