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Russell Tobin

Customer Care Professional

Green Bay, WI · On-site

$20/hr

Job title: Customer Care Specialist - Banking Support Location: Fully onsite in Green Bay ... Maintain professionalism and deliver excellent customer service during all interactions * Navigate ...

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How much do customer care professional jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer care professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer care professional?

Customer Care Professionals are individuals who assist customers by addressing inquiries, resolving issues, and providing information about a company's products or services. They typically work through various channels such as phone, email, chat, or in-person interactions. Their goal is to ensure customer satisfaction, build loyalty, and handle concerns efficiently and courteously. Customer Care Professionals often need strong communication, problem-solving, and interpersonal skills to succeed in their roles.

What are some common challenges faced by customer care professionals, and how are they typically addressed by employers?

Customer Care Professionals often encounter challenges such as managing high call volumes, handling difficult or upset customers, and staying updated with company policies and products. Employers usually provide support through robust training programs, clear escalation procedures, and access to knowledge bases or support tools. Many companies also promote teamwork and regular feedback sessions to help professionals share best practices and reduce stress, creating a supportive environment focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care professional?

To thrive as a Customer Care Professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and resilience are standout soft skills for managing challenging interactions and building rapport. These skills ensure positive customer experiences, effective issue resolution, and contribute to customer retention and satisfaction.
What cities are hiring for Customer Care Professional jobs? Cities with the most Customer Care Professional job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care Professional jobs? States with the most job openings for Customer Care Professional jobs include:
Customer Care Professional jobs near you
Infographic showing various Customer Care Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Customer Care Professional

Stokes Healthcare

Mount Laurel, NJ • On-site

$17 - $19/hr

Other

Posted 5 days ago

Job description

Experience Required

1

Minimum Education Required

High School Diploma or equivalent

Expected Start Date

08/16/2026

Compensation

$17.00 - $19.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Job Summary

This position requires an individual who has the experience and ability to handle high call volume in an active call center environment. The qualified candidate ensures the customer receives the best service possible while demonstrating enthusiasm, diligence and resilience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer incoming calls from customers and make outbound calls to process orders received from doctor offices

• Manage and resolve customer complaints with a sense of concern and urgency

• Enter new customer information into the appropriate system and update existing customer information

• Document all call information according to standard operating procedures

• Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times

• Maintain a position of trust and responsibility by keeping customer information confidential

• Demonstrate sound decision making according to established guidelines/procedures

• Continuously increase job knowledge and skills through self-motivation and in-house training

Required Education and Experience

• High school diploma or general education degree (GED)

• Customer service call center experience preferred but not required

• Must possess strong verbal, written and oral communication skills

• Must have basic to moderate computer skills and have the ability to learn new software programs quickly

• Must exhibit punctuality and low absenteeism

• PTCB Certification a plus

• NJ Pharmacy Technician License is not required but is a plus

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day

• May be necessary to work extended hours as needed

• Finger dexterity to operate office equipment required

Eligibility Qualifications

It may be necessary to work extended hours as needed. As well as 2 Saturdays a month.

Competencies

• Communication Skills

• Customer/Client Focus

• Organizational Skills

• Problem Solving/Analysis

• Technical Capacity

Work Environment

This job operates primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May sit, stand, stoop, bend and walk intermittently during the day.

• May sit or stand seven (7) to ten (10) hours per day.

• Finger dexterity to operate office equipment required.

• May need to lift up to twenty-five (25) pounds on occasion

Position Type and Expected Hours of Work

This is a full-time position. Because of the nature of the business, work schedules may vary at times.

Place of Work

On-site

Requisition ID

CSP

Job Type

Full Time

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