We are seeking a friendly, detail-oriented Retail Associate / Patient Care Coordinator to join our team. In this role, you will be the first point of contact for customers and patients visiting our store, while also serving as a key liaison with doctors, nurses, hospitals, nursing homes, and assisted living facilities. This is a great opportunity for someone who enjoys helping people and wants to make a meaningful difference in patients' lives.
Key Responsibilities
- Greet and assist customers and patients in-store, by phone, and via email in a warm, professional manner
- Help customers select appropriate medical equipment and supplies based on their needs (e.g., mobility aids, home care supplies, respiratory equipment)
- Process sales, returns, rentals, and insurance paperwork accurately
- Build and maintain relationships with referring physicians, nurses, hospital discharge planners, nursing homes, and assisted living facilities
- Coordinate equipment orders, deliveries, and pickups with healthcare facilities and patients
- Answer questions about product usage, features, and proper fit
- Maintain accurate customer records and documentation, including any required insurance or prescription paperwork
- Keep the sales floor clean, organized, and well-stocked
- Stay current on new products, promotions, and industry regulations
- Handle customer concerns or complaints with patience and professionalism
- Manage online orders and ecommerce
Company Description
EffortMed is a trusted provider of medical equipment and supplies, proudly serving patients, families, and healthcare partners in Louisville, Wrens, Sandersville, and surrounding areas. We supply everything from mobility aids and hospital beds to daily living supplies, disposables, and we pride ourselves on compassionate, knowledgeable service.