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Customer Care Professional Jobs (NOW HIRING)

In this role, you will lead the customer journey by administering comprehensive hearing evaluations ... are data regulations. Professional Expertise & Community Engagement * Drive local engagement by ...

Hearing Care Professional

Brea, CA · On-site

$100K - $150K/yr

In this role, you will lead the customer journey by administering comprehensive hearing evaluations ... are data regulations. Professional Expertise & Community Engagement * Drive local engagement by ...

Hearing Care Professional

Brea, CA · On-site

$100K - $150K/yr

In this role, you will lead the customer journey by administering comprehensive hearing evaluations ... are data regulations. Professional Expertise & Community Engagement * Drive local engagement by ...

Hearing Care Professional

Douglasville, GA · On-site

$100K - $150K/yr

Manage the customer journey * Administer comprehensive hearing evaluations, educating on the ... healthcare data * Stay current on industry trends and maintain professional credentials through ...

Position Summary The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on ...

Manage the customer journey * Administer comprehensive hearing evaluations, educating on the ... healthcare data * Stay current on industry trends and maintain professional credentials through ...

Position Summary The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on ...

On Call Care Professional

Minot, ND · On-site

$18 - $20/hr

Weekend On-Call Care Professional - Minot, ND & Surrounding Areas Home Instead | Weekend Availability Role Be There When It Matters Most. Home Instead is seeking reliable, compassionate Weekend ...

... professionally with agency support staff â–ªObserve safety and security procedures, utilize ... Ability to effectively present information in one-on-one and small group situations to customers ...

... Sevita Customer Service Standards. * Reporting: Reports any instance of alleged abuse or neglect ... Health Care: * Appointments: As needed, may accompany individuals to medical appointments; relays ...

This role leads a team of Customer Care professionals and is accountable for accurate and timely order processing, high OTIF performance, effective issue resolution, and strong partnerships across ...

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Customer Care Professional information

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How much do customer care professional jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer care professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer care professional?

Customer Care Professionals are individuals who assist customers by addressing inquiries, resolving issues, and providing information about a company's products or services. They typically work through various channels such as phone, email, chat, or in-person interactions. Their goal is to ensure customer satisfaction, build loyalty, and handle concerns efficiently and courteously. Customer Care Professionals often need strong communication, problem-solving, and interpersonal skills to succeed in their roles.

What are some common challenges faced by customer care professionals, and how are they typically addressed by employers?

Customer Care Professionals often encounter challenges such as managing high call volumes, handling difficult or upset customers, and staying updated with company policies and products. Employers usually provide support through robust training programs, clear escalation procedures, and access to knowledge bases or support tools. Many companies also promote teamwork and regular feedback sessions to help professionals share best practices and reduce stress, creating a supportive environment focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care professional?

To thrive as a Customer Care Professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and resilience are standout soft skills for managing challenging interactions and building rapport. These skills ensure positive customer experiences, effective issue resolution, and contribute to customer retention and satisfaction.
What cities are hiring for Customer Care Professional jobs? Cities with the most Customer Care Professional job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care Professional jobs? States with the most job openings for Customer Care Professional jobs include:
Infographic showing various Customer Care Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Hearing Care Professional

Amplifon

Brea, CA

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

Amp Up Your Career

We are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.

Compensation: $100,000 - $150,000 including base salary and an industry-leading uncapped commission structure.

Schedule: This position offers standard business hours, Monday-Friday.

Benefits Offered:

  • Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
  • Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
  • Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
  • Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms. 

Responsibilities:

Clinical Excellence & Customer Journey

  • Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss. 
  • Guide customers through device fittings and demonstrations while educating them on the importance of hearing health. 
  • Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles. 

Business & Sales Operations

  • Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals. 
  • Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations. 
  • Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations. 

Professional Expertise & Community Engagement

  • Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness. 
  • Stay current on industry trends and maintain professional credentials through continuous education. 

Must-Have Qualifications:

  • Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist. 
  • Experience: 1+ year of training or related experience as a Hearing Instrument Specialist. 
  • Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems. 
  • Product Knowledge: Current knowledge of hearing aid devices and technology. 

Preferred Qualifications:

  • Experience in a customer-facing role with a strong dedication to high-quality service. 
  • Confident, attentive, empathetic, and solution-oriented approach to customer care. 
  • Motivated by a purpose-driven environment and a desire to help others improve their quality of life.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we're committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. 

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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