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Customer Care Professional Jobs (NOW HIRING)

Amplifon

Hearing Care Professional

Douglasville, GA · On-site

$100K - $150K/yr

Manage the customer journey * Administer comprehensive hearing evaluations, educating on the ... healthcare data * Stay current on industry trends and maintain professional credentials through ...

Opti-mart

Eye Care Professional

Port Richey, FL · On-site

Position Summary The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on ...

Amplifon

Hearing Care Professional

Douglasville, GA · On-site

$100K - $150K/yr

Manage the customer journey * Administer comprehensive hearing evaluations, educating on the ... healthcare data * Stay current on industry trends and maintain professional credentials through ...

Opti-mart

Eye Care Professional

Crystal River, FL · On-site

Position Summary The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on ...

Home Instead

On Call Care Professional

Minot, ND · On-site

$18 - $20/hr

Weekend On-Call Care Professional - Minot, ND & Surrounding Areas Home Instead | Weekend Availability Role Be There When It Matters Most. Home Instead is seeking reliable, compassionate Weekend ...

Life Center Inc

DIRECT CARE PROFESSIONAL

Livonia, MI · On-site

$17.13/hr

... professionally with agency support staff ▪Observe safety and security procedures, utilize ... Ability to effectively present information in one-on-one and small group situations to customers ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... At MCI we are committed to fostering an environment where professionals can build meaningful ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Handle a high volume of inbound and outbound phone calls with professionalism and empathy ... Search Keywords Customer Care Specialist * Mortgage Servicing * Mortgage Customer Service

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How much do customer care professional jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer care professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a customer care professional?

Customer Care Professionals are individuals who assist customers by addressing inquiries, resolving issues, and providing information about a company's products or services. They typically work through various channels such as phone, email, chat, or in-person interactions. Their goal is to ensure customer satisfaction, build loyalty, and handle concerns efficiently and courteously. Customer Care Professionals often need strong communication, problem-solving, and interpersonal skills to succeed in their roles.

What are some common challenges faced by customer care professionals, and how are they typically addressed by employers?

Customer Care Professionals often encounter challenges such as managing high call volumes, handling difficult or upset customers, and staying updated with company policies and products. Employers usually provide support through robust training programs, clear escalation procedures, and access to knowledge bases or support tools. Many companies also promote teamwork and regular feedback sessions to help professionals share best practices and reduce stress, creating a supportive environment focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care professional?

To thrive as a Customer Care Professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and resilience are standout soft skills for managing challenging interactions and building rapport. These skills ensure positive customer experiences, effective issue resolution, and contribute to customer retention and satisfaction.
What cities are hiring for Customer Care Professional jobs? Cities with the most Customer Care Professional job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care Professional jobs? States with the most job openings for Customer Care Professional jobs include:
Customer Care Professional jobs near you
Infographic showing various Customer Care Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Hearing Care Professional

Amplifon

Douglasville, GA • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description


Miracle-Ear, part of Amplifon, the global leader in retail hearing aids, is expanding its team of Licensed Hearing Aid Specialists. We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.
Responsibilities:
Manage the customer journey
  • Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services

  • Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle

  • Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health

Promote hearing health awareness and integrity
  • Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data

  • Stay current on industry trends and maintain professional credentials through continuous education

Lead sales of hearing aids and accessories
  • Contribute to individual and office revenue goals

  • Drive local engagement by supporting marketing initiatives and managing special events

  • Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations

Qualifications:
  • Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist

  • 1+ year training or related experience as a Hearing Instrument Specialist

  • Current knowledge of hearing aid devices and technology

  • Experience in a customer-facing role, dedicated to providing high quality customer service

  • Confident, attentive, empathetic, and solution oriented

  • Proficiency Microsoft Office, Windows, CRM, and POS Systems

What We Offer:
  • $100,000-$150,000 earning potential

  • Base + industry leading uncapped commission structure

  • Work-life balance, with standard business hours

  • Continuous training, development & support

  • Brand recognition, we're at the top of our industry

  • Medical, Dental, Vision, Life insurance, Health Savings Account, 401K with company match, Paid Time Off, Paid Holidays, Volunteer Time Off

About us:
For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we've developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
#MiracleEar

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