Customer Care Professional Jobs (NOW HIRING)

Amp Up Your Career

We are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.

Compensation: $100,000 - $150,000 including base salary and an industry-leading uncapped commission structure.

Schedule: This position offers standard business hours, Monday-Friday.

Benefits Offered:

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms. 

Responsibilities:

Clinical Excellence & Customer Journey

• Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss. 
• Guide customers through device fittings and demonstrations while educating them on the importance of hearing health. 
• Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles. 

Business & Sales Operations

• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals. 
• Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations. 
• Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations. 

Professional Expertise & Community Engagement

• Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness. 
• Stay current on industry trends and maintain professional credentials through continuous education. 

Must-Have Qualifications:

• Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist. 
• Experience: 1+ year of training or related experience as a Hearing Instrument Specialist. 
• Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems. 
• Product Knowledge: Current knowledge of hearing aid devices and technology. 

Preferred Qualifications:

• Experience in a customer-facing role with a strong dedication to high-quality service. 
• Confident, attentive, empathetic, and solution-oriented approach to customer care. 

• Motivated by a purpose-driven environment and a desire to help others improve their quality of life.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we're committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. 

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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