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Customer Care Assistant Jobs (NOW HIRING)

Golden Customer Care

Customer Care Representative

Yuma, AZ

$15.75 - $21.50/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia ... * Assist customers with order status inquiries and provide shipping information promptly to enhance ...

Golden Customer Care

Customer Care Representative

Roswell, NM · On-site

$15.75 - $21.50/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia ... * Assist customers with order status inquiries and provide shipping information promptly to enhance ...

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How much do customer care assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer care assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

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What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

Who are the top companies hiring for Customer Care Assistant jobs?

The top employers for Customer Care Assistant jobs are:

What states have the most Customer Care Assistant jobs?

States with the most job openings for Customer Care Assistant jobs include:

What job categories do people searching Customer Care Assistant jobs look for?

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Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Care Assistant

Alabama State University

Montgomery, AL • On-site

$36K - $40K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salary: $36,000.00 - $40,000.00 Annually
Location : Montgomery, AL
Job Type: Full-time Staff
Job Number: STF-26-0119
Department: Financial Aid
Opening Date: 08/17/2026
Closing Date: 9/16/2026 11:59 PM Central
Job Description
Alabama State University, Office of Financial Aid, invites applications to the fill the Customer Care Assistant position. The selected candidate will demonstrate a commitment to excellent student/customer support by providing general financial aid information to students and the public through incoming telephone calls, receiving and routing calls and mail, face to face interactions, and assisting with clerical duties to support the financial aid staff.
Duties and Responsibilities:
  • Frequently greet and communicate with students, administration, staff, faculty, and other persons visiting the office
  • Regularly exchange accurate information in various situations
  • Establish and maintain accurate and current files of letters, reports, records and other documentary materials, and ensure that information in these files are kept confidential
  • Perform general office duties, recommend methods for improving office procedures and perform other duties as assigned

Minimum Qualifications
High school diploma or GED, 3 years of general office experience to include excellent customer service and communication skills, basic computer skills, multi-line telephone systems and telephone etiquette, Microsoft Office, and other general office equipment required.
Blue Cross Blue Shield of Alabama Group Health and Dental
MetLife Group Life Insurance
Guardian Life Inusrance Group Long-Term Disability Insurance
Employee Assistance Program
Sick Leave
Annual Leave
Paid Holidays
State Retirement Program
Flexible Spending Account
Tuition Assistance
Click to visit the Alabama State University website for full benefit descriptions.

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