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How much do customer care assistant jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer care assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the role of a customer care assistant?

A customer care assistant provides support to customers by answering inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

Is a Customer Care Assistant job stressful?

A Customer Care Assistant role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some find the role rewarding and engaging.

How can I make $2000 a week working from home?

A Customer Care Assistant can increase earnings by working full-time, taking on multiple shifts, or seeking higher-paying roles within customer service that offer bonuses or commissions. Developing strong communication skills and gaining experience with customer management tools can also improve earning potential, but reaching $2000 weekly typically requires additional responsibilities or supplementary income sources.

What jobs pay 4000 a week without a degree?

Customer Care Assistant roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What cities are hiring for Customer Care Assistant jobs? Cities with the most Customer Care Assistant job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care Assistant jobs? States with the most job openings for Customer Care Assistant jobs include:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Marketing & Customer Care Assistant

Greensboro Auto Auction / Green Ford

Greensboro, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Marketing & Customer Care Assistant - Greensboro Auto Auction
About Us We are a leading independent auto auction committed to providing dealers, consignors, and commercial clients with outstanding service, strong results, and trusted relationships. At Greensboro Auto Auction, relationships drive everything we do. We're looking for a Marketing & Customer Care Assistant who can help us deliver top-tier service to our dealers while supporting the creative, fast-moving energy behind our sales and promotions.
If you're equal parts people-person, organizer, and 'get-it-done' self-starter - this one's for you.
Key Responsibilities
  • Handle inbound and outbound dealer communication via phone, email, and text.
  • Assist dealers with questions, troubleshoot issues, and guide them through the auction process.
  • Proactively reach out to active and inactive dealers about upcoming sales, promotions, and events.
  • Support and participate in in lane promotions during sale days.
  • Assist with marketing efforts including campaign support, dealer outreach, and event execution.
  • Help create and maintain a welcoming, high-energy environment (including seasonal decorating and event setup).
  • Maintain and update CRM systems with accurate dealer information and activity.
  • Assist with light reporting and tracking of outreach and sales support efforts.
  • Work closely with multiple departments to ensure a seamless dealer experience.

Qualifications & Skills
  • Strong communication skills and a natural customer service mindset.
  • A self-starter who takes initiative and follows through.
  • Team-oriented with a positive, can-do attitude.
  • Organized and able to manage multiple tasks in a fast-paced environment.
  • Comfortable using phone, email, text, and basic computer systems.
  • Attention to detail with the ability to handle light reporting and CRM updates.
  • Creativity and willingness to jump in on marketing and event tasks.
  • Previous customer service or marketing experience is a plus (but not required).
  • Why Join Us?
  • Competitive pay
  • Excellent benefit package: 401(k); Health, dental, vision; Onsite clinic
  • Team first, family owned culture
  • Fast paced, high energy work environment where no two days are the same.
  • Opportunities to grow within the company

Apply