ZipRecruiter

Log In

1

Customer Care Assistant Jobs (NOW HIRING)

Lever Organic

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Talent Support: Assist with hiring, interviewing, onboarding and training new team members. Identify training needs and partner with the Customer Care Manager to address them. * Cross-Functional ...

VRC

Customer Care Supervisor

Hudson, NH · On-site

$45K - $55K/yr

Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital ... AI may be used to identify patterns, highlight relevant skills, and experience, and assist in ...

Career Personnel Services

Be Seen First

Customer Care & Shipping Assistant

Riverchase, AL · On-site

$17/hr

A Medical Device company is seeking a dependable, positive, and eager-to-learn individual to join our team in a temporary or temporary to hire Customer Care & Shipping Assistant role. This is an ...

Very Good Security

Customer Care Supervisor

Portland, OR · On-site

$60 - $70/hr

Talent Support: Assist with hiring, interviewing, onboarding and training new team members. Identify training needs and partner with the Customer Care Manager to address them. * Cross-Functional ...

New

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Talent Support: Assist with hiring, interviewing, onboarding and training new team members. Identify training needs and partner with the Customer Care Manager to address them. * Cross-Functional ...

Brivo

Customer Care Receptionist

Austin, TX · On-site

$18 - $19/hr

Answers phone calls, performs initial triage and solves non-technical cases * Assist in CRM input ... healthcare, education, and critical infrastructure. We offer a competitive benefits package ...

Agri Beef

Customer Care Coordinator

Boise, ID · On-site

$15.50 - $20.25/hr

The Customer Care Coordinator serves customers by providing product information, resolving product ... As the main point of contact for customers through phone, email, and web chat, you'll assist ...

World Finance

Customer Care Associate

Greenville, SC · On-site

$16 - $17/hr

Come be a part of our lively Customer Care team as we take incoming calls to assist our customers with inquiries and help resolve any concerns! Hourly Rate: $16 - $17 Are you passionate about.

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Care Assistant Jobs

Customer Care Assistant information

See salary details

$11

$20

$28

How much do customer care assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer care assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

More about Customer Care Assistant jobs

What cities are hiring for Customer Care Assistant jobs?

Cities with the most Customer Care Assistant job openings:

What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

Who are the top companies hiring for Customer Care Assistant jobs?

The top employers for Customer Care Assistant jobs are:

What states have the most Customer Care Assistant jobs?

States with the most job openings for Customer Care Assistant jobs include:

What job categories do people searching Customer Care Assistant jobs look for?

The top searched job categories for Customer Care Assistant jobs are:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,651 per year, or $20 per hour.

Customer Care Supervisor

Hilton Grand Vacations, Inc.

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Assist Customer Care Representatives with day-to-day activities, providing guidance and motivation.

  • Handle escalated guest requests and resolve issues to ensure guest satisfaction.

  • Monitor team performance, track progress towards goals, and develop strategies to meet monthly objectives.

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

9th of 21 rated holiday rentals

Job description

This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees.

Why do Team Members Like Working for us:

  • Excellent health care options (medical, dental, and vision that encourage preventative care)
  • Paid Time Off (PTO) that allows for rest, relaxation or recuperation
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
  • Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.

Qualifications:

  • High School Diploma or GED
  • Able to work a flexible schedule
  • Minimum of one (1) or more years of supervisory experience required.
  • Ability to work in a fast-paced environment while being able to multi-task.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Key Responsibilities: 

The ideal candidate for this position will be an experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, and must have the ability to communicate with a diverse team to motivate individuals to achieve specific goals. The ideal candidate must be able to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.

  • Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach and performance develop team according to production standards. Handle all escalated requests, whether via written correspondence or via phone.
  • Understand monthly goals and track progress throughout the month.
  • Take over escalated guest calls to fix issues and provide guest satisfaction.
  • Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fees, and all holiday and extra night charges.
  • Maintain side file for each team member on individual team (job description, comp plan, error logs, comments) and keep updated as new information is received.
  • Monitor and provide feedback on phone calls for customer care representatives.
  • Assist other departments and fill in as Supervisor on duty whenever needed.
  • Assist with team payroll, performance manage missed pushes, pay corrections, etc...
  • Responsible for creating monthly strategies with individual team and the overall team to accomplish monthly goals.
  • Handle all administrative work from the team in a timely manner.
  • Ensure the privacy and security of confidential information regarding guests.
  • Maintain an upbeat, positive and motivated demeanor, especially when interacting with Hilton guests, coworkers, and managers.

What Hilton Grand Vacations employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hilton Grand Vacations logo

About Hilton Grand Vacations

Sourced by ZipRecruiter

Hilton Grand Vacations Inc. (HGV) is based in Orlando, Florida, and operates in the hospitality industry, specifically in the sector of vacation ownership. The company is committed to providing high quality, professionally managed, and flexible vacation ownership options to its customers. Hilton Grand Vacations sprung from the reputable Hilton Hotels brand, which was founded in 1919 by Conrad Hilton. The company's mission is to put the world on vacation, offering destinations and experiences that go beyond the traditional hotel stay.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Orlando, FL, US

View All Hilton Grand Vacations Jobs

Apply