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Loyalty Customer Care Representative Jobs (NOW HIRING)

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Customer Care Representative The Customer Care Representative is responsible for ensuring a ... Devoted to a task or purpose with loyalty or integrity Team Player : Works well as a member of a ...

Tevis Energy

Customer Care Representative

Westminster, MD · On-site

$19 - $21/hr

This role involves direct communication with customers via phone, email, chat or in-person ensuring customer satisfaction and loyalty. The schedule for the Customer Care Representative is 8am-5pm M-F ...

Tevis Energy

Customer Care Representative

Westminster, MD · On-site

$19 - $21/hr

This role involves direct communication with customers via phone, email, chat or in-person ensuring customer satisfaction and loyalty. The schedule for the Customer Care Representative is 8am-5pm M-F ...

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Oliver, Inc.

Customer Care Representative

Trevose, PA · On-site

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

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Loyalty Customer Care Representative information

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How much do loyalty customer care representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for loyalty customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is a Loyalty Customer Care Representative a good entry level position?

A Loyalty Customer Care Representative is often considered an entry-level role that involves handling customer inquiries, resolving issues, and providing support related to loyalty programs. It typically requires good communication skills and familiarity with customer service tools but usually does not require extensive prior experience or advanced certifications.

What is a loyalty customer care representative job description?

A loyalty customer care representative is responsible for assisting customers with loyalty programs, addressing inquiries, resolving issues, and ensuring a positive experience. They often use customer service tools, have strong communication skills, and may work in call centers or retail environments, following company policies and procedures.

What is loyalty in customer service?

Loyalty in customer service refers to building strong relationships with customers by consistently providing positive experiences, personalized support, and value that encourage repeat business. For a Loyalty Customer Care Representative, understanding customer loyalty helps in addressing concerns effectively and fostering long-term satisfaction. Skills such as communication, empathy, and familiarity with loyalty programs are essential in this role.
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Loyalty Customer Care Representative jobs near you
Infographic showing various Loyalty Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative

Golden Customer Care

Salt Lake City, UT

$15.50 - $21/hr

Full-time

Re-posted 24 days ago

Job description

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We're Looking For A: Customer Care Representative

Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming)

Training Schedule: Paid virtual training (4-5 weeks)

  • 8:00 AM to 4:30 PM MST Monday-Friday

Call Center Hours of Operation: All shifts include working both weekend days

  • 7:00AM-6:00PM MST Monday-Friday
  • 7:00AM-5:00PM MST Saturday/Sunday

The Golden Difference. How are we different from other companies?

  • Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
  • Employee Stock Ownership Plan (You're part owner of GCC). Learn more.
  • 401k retirement contribution with company matching up to 3.5%
  • 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays
  • Internet reimbursement
  • Massive room for professional growth and results-based pay increases
  • Actually fun virtual & in-person events

What You'll Be Doing:

  • Use multiple systems simultaneously to resolve customer inquiries efficiently
  • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
  • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
  • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
  • Correct/update customer information accurately as needed to ensure current and reliable records
  • Document customer requests and actions taken on the customer's account to ensure comprehensive and precise account records
  • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
  • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
  • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
  • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
  • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):

  • High school diploma or GED
  • 1-2 Years in a customer service role
  • 1 year customer service in a contact center setting (preferred)
  • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)
  • Working knowledge of call center systems and/or workflows

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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