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Customer Care Assistant Jobs (NOW HIRING)

Family Health Center

Managed Care Assistant

Worcester, MA · On-site

$21 - $24/hr

The Managed Care Assistant ensures complete and accurate registration for referrals, including ... customer service is required. Reports directly to the Supervisor of Referrals EOE Monday-Friday; 8 ...

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Casella Waste Systems, Inc.

Customer Care Analyst

Rutland, VT · On-site

$56K - $76K/yr

The Customer Care Analyst will collaborate closely with other organizational partners and Customer Care leadership to ensure data accuracy and project staffing needs, and will assist in developing ...

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DIAMONDS DIRECT MANAGEMENT LLC

Customer Care

Birmingham, AL · On-site

$13.50 - $18.75/hr

Accept jewelry for repair * Assist sales team with customer orders * Assist customers with concerns * Facilitate delivery of merchandise to customers What Will Make You Successful * Ability to ...

Arbor Homes

Customer Care Manager

Worthington, OH

We are seeking customer service professionals who can collaborate with and assist our Customer Care Coordinator and/or Area Manager. Why Arbor? Are you looking for a dynamic career in a lively ...

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Customer Care Assistant information

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$11

$20

$28

How much do customer care assistant jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer care assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the role of a customer care assistant?

A customer care assistant provides support to customers by answering inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

Is a Customer Care Assistant job stressful?

A Customer Care Assistant role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some find the role rewarding and engaging.

How can I make $2000 a week working from home?

A Customer Care Assistant can increase earnings by working full-time, taking on multiple shifts, or seeking higher-paying roles within customer service that offer bonuses or commissions. Developing strong communication skills and gaining experience with customer management tools can also improve earning potential, but reaching $2000 weekly typically requires additional responsibilities or supplementary income sources.

What jobs pay 4000 a week without a degree?

Customer Care Assistant roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What cities are hiring for Customer Care Assistant jobs? Cities with the most Customer Care Assistant job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care Assistant jobs? States with the most job openings for Customer Care Assistant jobs include:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.
Assistant Customer Care Manager

Assistant Customer Care Manager

Work For Warriors Georgia

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description


Job Description
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES:
  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitoring warranty repairs
    • Validating service ticket progression
    • Coordinating & conducting on-site warranty inspections
    • Entering line items and generating work orders in service system
    • Conducting follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Develop independence within role through on the job training and experience

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions -- heat, rain, cold, etc.

Requirements
Requirements
REQUIRED EDUCATION:
(degrees, licenses, certifications, etc.):
  • Minimum of High School Diploma or equivalent
  • Bachelor's Degree in Construction or Engineering preferred
  • Valid Driver's License because driving is an essential function of this position

REQUIRED EXPERIENCE:
(work related, tools/equipment, software, etc.):
  • Some Customer service experience or equivalent preferred
  • Some construction experience or equivalent preferred
  • Excellent verbal and written communications
  • Ability to read blueprints
  • General knowledge of building codes
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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