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Customer Care Assistant Jobs (NOW HIRING)

Life-Assist, Inc.

Customer Care Specialist

Charlotte, NC · On-site

$20 - $24/hr

About This Opportunity At Life-Assist, our Customer Care Specialists will support our customer ... needs in our newest warehouse location in Charlotte, NC. The Specialist is someone who cares enough ...

Kennedy Services

Customer Care

Detroit, MI · On-site

$15.75 - $21.50/hr

The Customer Care Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due. RESPONSIBILITIES : * Creating and ...

New

DIAMONDS DIRECT MANAGEMENT LLC

Customer Care

Birmingham, AL · On-site

$13.50 - $18.75/hr

Accept jewelry for repair * Assist sales team with customer orders * Assist customers with concerns * Facilitate delivery of merchandise to customers What Will Make You Successful * Ability to ...

Potbelly Corporate

Customer Care Associate

Chicago, IL · On-site

$55K - $65K/yr

Communicate with customers through email, phone, social media or other digital channels utilized by the Customer Care Team. * Assist Customers with Gift Card and Perk Club issues. * Assist preparing ...

New

Keystone RV

Customer Care Specialist

Goshen, IN · On-site

$15.25 - $20/hr

Customer Care Specialist ID: 1427 Department: Customer Service Location: Goshen IN Company ... This role will assist customers and dealers with product support, troubleshooting, and general ...

Juliska

Customer Care Lead

North Charleston, SC · On-site

$65 - $90/hr

Verify and release EDI orders and manually process non-EDI orders, replacements, and return authorizations as needed * Assist in maintaining customer care resources including knowledge articles ...

Agri Beef

Customer Care Coordinator

Boise, ID · On-site +1

$15.50 - $20.25/hr

The Customer Care Coordinator serves customers by providing product information, resolving product ... As the main point of contact for customers through phone, email, and web chat, you'll assist ...

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Customer Care Assistant information

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How much do customer care assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer care assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

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What are the most commonly searched types of Customer Care jobs?

The most popular types of Customer Care jobs are:

Who are the top companies hiring for Customer Care Assistant jobs?

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What states have the most Customer Care Assistant jobs?

States with the most job openings for Customer Care Assistant jobs include:

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Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,651 per year, or $20 per hour.

Animal and Customer Care Assistant Manager - Westland

MICHIGAN HUMANE SOCIETY

Westland, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Key responsibilities

  • Assist the Animal & Customer Care Manager with the daily operation of the shelter and adoption center.

  • Supervise and train staff and volunteers in animal handling, shelter procedures, and customer service.

  • Perform animal care duties including cleaning, administering vaccines, and managing animal intake and adoption processes.

Job description

Job Title: Animal and Customer Care Assistant Manager
Location: Westland, MI
Hours: Full-Time
Who We Are:
Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.
Why Work with Us:
We're a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we'd love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:
  • Competitive salary and benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Account
  • Opportunities for professional development, growth, and continuing education
  • A positive and collaborative work environment
  • Work-life balance and flexible working hours (compressed work schedule option!)
  • Paid Time Off & Holidays
  • Human & Pet Bereavement
  • Clinic discounts to up to 75% off services for your own pet(s)
  • Relaxed dress code
  • Wellness program with professional counseling services available to employees
  • Animal food discount
  • Free or discounted adoption fees to adopt a new friend.
  • Sabbatical Policy
  • Uniform Allowance
  • Paid Parental Leave
  • Yearly performance reviews & employee engagement surveys
  • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The ACC Assistant Manager assists the Animal & Customer Care Manager with the effective and efficient daily operation of the shelter and adoption center with the goal of providing high-quality animal care and efficient movement of animals from intake to adoption.
Responsibilities:
  • Provide guidance and direction to Animal and Customer Care (ACC) staff. Oversee the day-to-day duties with regard to the shelter and adoption center.
  • Train new employees and volunteers in safe animal handling and all ACC processes and procedures. Oversee staff on proper cleaning protocols, MH husbandry standards, section checks, animal care, and customer service.
  • Ensure staff adhere to MH policies, protocols and procedures, managing team performance through coaching, individual meetings, and performance reviews.
  • Supervise the use of the software system to ensure that animal records are entered accurately and properly retained.
  • Coordinate with other locations to coordinate and transfer animals; assist with selecting and preparing animals for transfer to other locations or offsite events.
  • Assist with management duties, such as opening or closing the Animal Care Center, ordering food and supplies, developing work schedules, completing customer call-backs, reporting maintenance concerns, etc.
  • Manage escalated situations and responsible for problem-resolution involving customers, volunteers or staff, etc.
  • Assist with animal health and behavioral concerns, consulting with medical and behavior teams on animal progress. Oversee/implement enrichment protocols.
  • Coordinate foster re-checks, foster families and volunteers.
  • Perform animal care and enrichment duties alongside the ACC team, including cleaning, vaccine administration, intakes, adoptions, returns, euthanasia, and other processes.
  • Provide excellent customer service by assisting customers, answering questions and explaining procedures and protocols. Responsible for escalated or more complex customer service situations.
  • Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.

Qualifications:
  • Good supervisory and customer service skills and the ability to work independently
  • Labor intensive, must be able clean, kneel, bend, stoop, etc. and lift 50lbs
  • Must be flexible and able to handle changes in a fast-paced work environment
  • Solid conflict resolution and problem-solving skills; attention to details
  • Able to communicate clearly and provide direction to staff in high stress situations
  • Exhibit compassion toward animals and their owners
  • Ability to consistently adhere to prescribed protocols
  • Required weekend schedule

Acquired Knowledge:
  • HS diploma plus 1-2 years of relevant experience, including at least 12 months of animal care experience.
  • Must possess knowledge of safe animal handling techniques
  • Basic math and computer skills; proficient with Microsoft Office
  • Knowledge of local, state, and federal regulations governing animal protection shelters, employers, and wildlife.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

Apply