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Pnc Bank Call Center Jobs (NOW HIRING)

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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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Onsite Call Center Agent

Atlanta, GA · On-site

$20/hr

Banking Call Center Agent Job Duties: Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers with account inquiries, transactions, and service requests ...

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Pnc Bank Call Center information

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$10

$17

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How much do pnc bank call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for pnc bank call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a PNC Bank Call Center job?

A PNC Bank Call Center job involves assisting customers with their banking needs over the phone. Representatives handle inquiries about accounts, transactions, cards, and online banking while also providing support for troubleshooting issues. The role requires strong communication, problem-solving skills, and knowledge of PNC Bank's products and services. Employees may also need to upsell or offer financial solutions based on customer needs. This position often includes training, performance metrics, and opportunities for career growth within the company.

What are the key skills and qualifications needed to thrive in the Pnc Bank Call Center position, and why are they important?

To thrive as a PNC Bank Call Center representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and secure data-handling procedures is typically required. Exceptional verbal communication, active listening, and patience set outstanding candidates apart in this client-focused environment. These competencies are critical for resolving customer inquiries efficiently, maintaining compliance, and ensuring customer satisfaction in a fast-paced setting.

What are the typical daily responsibilities of a PNC Bank Call Center representative?

As a PNC Bank Call Center representative, your daily activities will include handling incoming and outgoing customer calls, assisting with account questions, resolving issues, and processing transactions. You’ll be responsible for providing accurate information about PNC’s products and services while following bank protocols to ensure compliance and security. Collaboration with teammates and supervisors is common to resolve more complex inquiries. The role also involves documenting interactions in the bank’s systems and maintaining high-quality service standards throughout your shift.

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What cities are hiring for Pnc Bank Call Center jobs? Cities with the most Pnc Bank Call Center job openings:
What are the most commonly searched types of Pnc Bank Call Center jobs? The most popular types of Pnc Bank Call Center jobs are:
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Pnc Bank Call Center jobs near you
Infographic showing various Pnc Bank Call Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Relationship Banker - Call Center

Relationship Banker - Call Center

Extraco Banks

Harker Heights, TX • On-site

$17 - $22.25/hr

Full-time

Posted 3 days ago

Job description

Job Description: Relationship Banker - Call Center
Location: Harker Heights
Job Summary:
The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank's call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank's financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.
Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.

Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer's needs.
  • Meet or exceed individual and team sales targets to contribute to the bank's overall financial objectives.

Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.

Required Skills & Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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