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Pnc Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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BANKING CALL CENTER REPRESENTATIVE

Chandler, AZ · On-site

$25/hr

... offered by the bank to help them achieve their financial goals. The Banking Call Center ... Representative balances customer service needs with sales opportunities, provides expertise on ...

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Pnc Bank Call Center information

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How much do pnc bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for pnc bank call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a PNC Bank Call Center representative?

A PNC Bank Call Center job involves assisting customers with their banking needs over the phone. Representatives handle inquiries about accounts, transactions, cards, and online banking while also providing support for troubleshooting issues. The role requires strong communication, problem-solving skills, and knowledge of PNC Bank's products and services. Employees may also need to upsell or offer financial solutions based on customer needs. This position often includes training, performance metrics, and opportunities for career growth within the company.

What are the typical daily responsibilities of a PNC Bank Call Center representative?

As a PNC Bank Call Center representative, your daily activities will include handling incoming and outgoing customer calls, assisting with account questions, resolving issues, and processing transactions. You’ll be responsible for providing accurate information about PNC’s products and services while following bank protocols to ensure compliance and security. Collaboration with teammates and supervisors is common to resolve more complex inquiries. The role also involves documenting interactions in the bank’s systems and maintaining high-quality service standards throughout your shift.

What are the key skills and qualifications needed to thrive in the PNC Bank Call Center position, and why are they important?

To thrive as a PNC Bank Call Center representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and secure data-handling procedures is typically required. Exceptional verbal communication, active listening, and patience set outstanding candidates apart in this client-focused environment. These competencies are critical for resolving customer inquiries efficiently, maintaining compliance, and ensuring customer satisfaction in a fast-paced setting.

What do you do at a Pnc Bank call center?

A Pnc Bank call center representative handles customer inquiries related to banking services, such as account management, transactions, and troubleshooting. They use communication skills and banking software to assist customers efficiently, often working in a team environment with standard schedules and performance metrics.
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Pnc Bank Call Center jobs near you
Infographic showing various Pnc Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Bank Call Center Representative

Oregon Pacific Bank

Florence, OR • On-site

Full-time

Posted 11 days ago

Job description

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

 

JOB SPECIFICATIONS: 

  • Education: High School Graduate or equivalent
  • Experience: 1 year customer service or call center experience. General banking knowledge preferred

 

ESSENTIAL FUNCTIONS

  • Answer client calls in a professional tone and manner 
  • Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
  • Work with clients and coworkers to resolve debit card transaction concerns
  • Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
  • Prepare Operations certifications
  • Process victim restitution payments
  • Review debit card order report for accuracy and problems
  • Departmental Supply Orders
  • Back-up
      • Wire Transfer Verification
      • GL Balancing
      • File Maintenance
  • Assist with new account mailings 
  • Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
  • Follow all Bank compliance policies and procedures relating to this position
  • Other duties as assigned to meet client and operational needs

 

SKILLS:

  • Ability to work with others in a team environment
  • Ability to communicate orally in an effective manner
  • Competency in operating and handling multi-line phone system
  • Competency in providing exemplary client service in a professional manner
  • Ability to tolerate stress in a fast-paced environment
  • Ability to interpret bank policies and procedures to clients 
  • Ability to deal with clients under circumstances requiring tact and diplomacy
  • Competency in basic mathematical skills such as calculating interest and percentages
  • Ability to operate Microsoft Office products 

 

RELATIONSHIPS

  • Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
  • Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
  • Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.


CORE BEHAVIORS for DELIVERING ON THE PROMISE:

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
  • Communication. Keep other informed and up to date. Actively listen and learn from each other. 
  • Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

 

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.