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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

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Full Time Pnc Bank Call Center information

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How much do full time pnc bank call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for full time pnc bank call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working in a full-time PNC Bank call center, and how are they addressed?

Employees in a full-time PNC Bank call center often encounter challenges such as handling a high volume of customer inquiries, navigating complex financial products, and managing occasional difficult conversations. To address these, PNC provides comprehensive training, ongoing support, and access to knowledge bases to ensure representatives are well-prepared. Team leaders and supervisors are also available to assist with escalated issues, and regular team meetings foster collaboration and shared problem-solving. This supportive environment helps employees feel equipped to deliver excellent customer service while developing valuable communication and problem-solving skills.

What does a Full Time PNC Bank Call Center employee do?

A Full Time PNC Bank Call Center employee assists customers over the phone with their banking needs, such as account inquiries, transaction processing, resolving issues, and offering information about banking products and services. They are responsible for providing excellent customer service, troubleshooting problems, and ensuring customer satisfaction. Additionally, they may be required to follow up on customer requests, adhere to security protocols, and meet performance metrics set by the bank.

What is the difference between Full Time Pnc Bank Call Center vs Part Time Pnc Bank Call Center?

FeatureFull Time Pnc Bank Call CenterPart Time Pnc Bank Call Center
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
BenefitsFull benefits including health, dental, retirementLimited or no benefits
CertificationsCustomer service, banking knowledgeSame as full time, but less training required
Work EnvironmentOffice setting, team-orientedSimilar environment, flexible scheduling

Full Time Pnc Bank Call Center roles offer comprehensive benefits and consistent hours, ideal for those seeking stability. Part Time roles provide flexibility with fewer hours and limited benefits, suitable for students or those needing part-time work. Both roles require customer service skills and banking knowledge, but full-time positions typically involve more training and responsibilities.

What are the key skills and qualifications needed to thrive as a Full Time PNC Bank Call Center Representative, and why are they important?

To thrive as a Full Time PNC Bank Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure data entry platforms is essential. Excellent communication, active listening, and patience help you build rapport with customers and resolve issues effectively. These skills are crucial for providing high-quality service, ensuring customer satisfaction, and supporting the bank’s reputation.
What cities are hiring for Full Time Pnc Bank Call Center jobs? Cities with the most Full Time Pnc Bank Call Center job openings:
What are the most commonly searched types of Pnc Bank Call Center jobs? The most popular types of Pnc Bank Call Center jobs are:
Full Time Pnc Bank Call Center jobs near you
Relationship Banker - Call Center

Relationship Banker - Call Center

Extraco Banks

Harker Heights, TX • On-site

$17 - $22.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Description: Relationship Banker - Call Center
Location: Harker Heights
Job Summary:
The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank's call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank's financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.
Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.

Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer's needs.
  • Meet or exceed individual and team sales targets to contribute to the bank's overall financial objectives.

Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.

Required Skills & Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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