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Full Time Pnc Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

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Full Time Pnc Bank Call Center information

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$10

$17

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How much do full time pnc bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time pnc bank call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a full time PNC Bank call center employee do?

A Full Time PNC Bank Call Center employee assists customers over the phone with their banking needs, such as account inquiries, transaction processing, resolving issues, and offering information about banking products and services. They are responsible for providing excellent customer service, troubleshooting problems, and ensuring customer satisfaction. Additionally, they may be required to follow up on customer requests, adhere to security protocols, and meet performance metrics set by the bank.

What are some common challenges faced by employees working in a full-time PNC Bank call center, and how are they addressed?

Employees in a full-time PNC Bank call center often encounter challenges such as handling a high volume of customer inquiries, navigating complex financial products, and managing occasional difficult conversations. To address these, PNC provides comprehensive training, ongoing support, and access to knowledge bases to ensure representatives are well-prepared. Team leaders and supervisors are also available to assist with escalated issues, and regular team meetings foster collaboration and shared problem-solving. This supportive environment helps employees feel equipped to deliver excellent customer service while developing valuable communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a full time PNC Bank call center representative, and why are they important?

To thrive as a Full Time PNC Bank Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure data entry platforms is essential. Excellent communication, active listening, and patience help you build rapport with customers and resolve issues effectively. These skills are crucial for providing high-quality service, ensuring customer satisfaction, and supporting the bank’s reputation.

What is the difference between Full Time Pnc Bank Call Center vs Part Time Pnc Bank Call Center?

FeatureFull Time Pnc Bank Call CenterPart Time Pnc Bank Call Center
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
BenefitsFull benefits including health, dental, retirementLimited or no benefits
CertificationsCustomer service, banking knowledgeSame as full time, but less training required
Work EnvironmentOffice setting, team-orientedSimilar environment, flexible scheduling

Full Time Pnc Bank Call Center roles offer comprehensive benefits and consistent hours, ideal for those seeking stability. Part Time roles provide flexibility with fewer hours and limited benefits, suitable for students or those needing part-time work. Both roles require customer service skills and banking knowledge, but full-time positions typically involve more training and responsibilities.

What cities are hiring for Full Time Pnc Bank Call Center jobs?

Cities with the most Full Time Pnc Bank Call Center job openings:

What are the most commonly searched types of Pnc Bank Call Center jobs?

The most popular types of Pnc Bank Call Center jobs are:

Full Time Pnc Bank Call Center jobs near you

Bank Call Center Representative

Oregon Pacific Bank

Florence, OR • On-site

Full-time

Posted 11 days ago

Job description

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

 

JOB SPECIFICATIONS: 

  • Education: High School Graduate or equivalent
  • Experience: 1 year customer service or call center experience. General banking knowledge preferred

 

ESSENTIAL FUNCTIONS

  • Answer client calls in a professional tone and manner 
  • Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
  • Work with clients and coworkers to resolve debit card transaction concerns
  • Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
  • Prepare Operations certifications
  • Process victim restitution payments
  • Review debit card order report for accuracy and problems
  • Departmental Supply Orders
  • Back-up
      • Wire Transfer Verification
      • GL Balancing
      • File Maintenance
  • Assist with new account mailings 
  • Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
  • Follow all Bank compliance policies and procedures relating to this position
  • Other duties as assigned to meet client and operational needs

 

SKILLS:

  • Ability to work with others in a team environment
  • Ability to communicate orally in an effective manner
  • Competency in operating and handling multi-line phone system
  • Competency in providing exemplary client service in a professional manner
  • Ability to tolerate stress in a fast-paced environment
  • Ability to interpret bank policies and procedures to clients 
  • Ability to deal with clients under circumstances requiring tact and diplomacy
  • Competency in basic mathematical skills such as calculating interest and percentages
  • Ability to operate Microsoft Office products 

 

RELATIONSHIPS

  • Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
  • Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
  • Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.


CORE BEHAVIORS for DELIVERING ON THE PROMISE:

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
  • Communication. Keep other informed and up to date. Actively listen and learn from each other. 
  • Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

 

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.