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Afternoon Pnc Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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BANKING CALL CENTER REPRESENTATIVE

Chandler, AZ · On-site

$25/hr

... offered by the bank to help them achieve their financial goals. The Banking Call Center ... Representative balances customer service needs with sales opportunities, provides expertise on ...

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Afternoon Pnc Bank Call Center information

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How much do afternoon pnc bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for afternoon pnc bank call center in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is an afternoon PNC Bank call center representative?

Afternoon PNC Bank Call Center jobs typically involve working at a PNC Bank customer service center during afternoon and evening shifts. Employees in these roles assist customers over the phone with banking inquiries, account issues, and problem resolution. The position requires strong communication skills, patience, and the ability to navigate banking systems to provide accurate information. Working afternoon shifts may include weekday evenings and sometimes weekends, depending on the call center's hours of operation.

What are the key skills and qualifications needed to thrive as an afternoon PNC Bank call center representative?

To thrive as an Afternoon PNC Bank Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking processes is important. Outstanding communication, patience, and resilience help you handle challenging calls and build rapport with customers. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the call center.

What are some common challenges faced by employees working afternoon shifts at PNC Bank's call center, and how can they be managed?

Working afternoon shifts at PNC Bank's call center can present unique challenges, such as managing energy levels during late hours and balancing work with personal commitments. Employees may also experience higher call volumes or more complex customer inquiries as the day progresses. To manage these challenges, it's helpful to establish consistent routines, take advantage of scheduled breaks, and communicate closely with team members and supervisors. The bank typically provides training and resources to support employees in maintaining high-quality service throughout their shifts.

What is the difference between Afternoon Pnc Bank Call Center vs Customer Service Representative at Pnc Bank?

AspectAfternoon Pnc Bank Call CenterCustomer Service Representative at Pnc Bank
CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; banking certifications optional
Work EnvironmentCall center setting, primarily inbound calls, fast-pacedBranch or call center, direct customer interaction, varied tasks
Employer & Industry UsageBanking industry, customer supportBanking industry, customer support and sales

The Afternoon Pnc Bank Call Center role focuses on inbound customer calls, providing support and information, often requiring specific call center skills. Customer Service Representatives at Pnc Bank engage directly with customers in branches or call centers, handling a broader range of banking services. Both roles require similar credentials but differ mainly in work environment and daily tasks.

What cities are hiring for Afternoon Pnc Bank Call Center jobs?

Cities with the most Afternoon Pnc Bank Call Center job openings:

What are the most commonly searched types of Pnc Bank Call Center jobs?

The most popular types of Pnc Bank Call Center jobs are:

What states have the most Afternoon Pnc Bank Call Center jobs?

States with the most job openings for Afternoon Pnc Bank Call Center jobs include:

Afternoon Pnc Bank Call Center jobs near you

Bank Call Center Representative

Oregon Pacific Bank

Florence, OR • On-site

Full-time

Posted 11 days ago

Job description

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

 

JOB SPECIFICATIONS: 

  • Education: High School Graduate or equivalent
  • Experience: 1 year customer service or call center experience. General banking knowledge preferred

 

ESSENTIAL FUNCTIONS

  • Answer client calls in a professional tone and manner 
  • Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
  • Work with clients and coworkers to resolve debit card transaction concerns
  • Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
  • Prepare Operations certifications
  • Process victim restitution payments
  • Review debit card order report for accuracy and problems
  • Departmental Supply Orders
  • Back-up
      • Wire Transfer Verification
      • GL Balancing
      • File Maintenance
  • Assist with new account mailings 
  • Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
  • Follow all Bank compliance policies and procedures relating to this position
  • Other duties as assigned to meet client and operational needs

 

SKILLS:

  • Ability to work with others in a team environment
  • Ability to communicate orally in an effective manner
  • Competency in operating and handling multi-line phone system
  • Competency in providing exemplary client service in a professional manner
  • Ability to tolerate stress in a fast-paced environment
  • Ability to interpret bank policies and procedures to clients 
  • Ability to deal with clients under circumstances requiring tact and diplomacy
  • Competency in basic mathematical skills such as calculating interest and percentages
  • Ability to operate Microsoft Office products 

 

RELATIONSHIPS

  • Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
  • Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
  • Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.


CORE BEHAVIORS for DELIVERING ON THE PROMISE:

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
  • Communication. Keep other informed and up to date. Actively listen and learn from each other. 
  • Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

 

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.