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Pnc Bank Call Center Jobs (NOW HIRING)

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

At Starion Bank, we're looking for talented people who will put our customers at the center of ... Provide first call resolution while following procedures that meet compliance guidelines * Identify ...

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Banking Call Center Agent Job Duties: * Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist customers with account inquiries, transactions, and service requests

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Pnc Bank Call Center information

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How much do pnc bank call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for pnc bank call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a PNC Bank Call Center representative?

A PNC Bank Call Center job involves assisting customers with their banking needs over the phone. Representatives handle inquiries about accounts, transactions, cards, and online banking while also providing support for troubleshooting issues. The role requires strong communication, problem-solving skills, and knowledge of PNC Bank's products and services. Employees may also need to upsell or offer financial solutions based on customer needs. This position often includes training, performance metrics, and opportunities for career growth within the company.

What are the key skills and qualifications needed to thrive in the PNC Bank Call Center position, and why are they important?

To thrive as a PNC Bank Call Center representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and secure data-handling procedures is typically required. Exceptional verbal communication, active listening, and patience set outstanding candidates apart in this client-focused environment. These competencies are critical for resolving customer inquiries efficiently, maintaining compliance, and ensuring customer satisfaction in a fast-paced setting.

What are the typical daily responsibilities of a PNC Bank Call Center representative?

As a PNC Bank Call Center representative, your daily activities will include handling incoming and outgoing customer calls, assisting with account questions, resolving issues, and processing transactions. You’ll be responsible for providing accurate information about PNC’s products and services while following bank protocols to ensure compliance and security. Collaboration with teammates and supervisors is common to resolve more complex inquiries. The role also involves documenting interactions in the bank’s systems and maintaining high-quality service standards throughout your shift.

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What cities are hiring for Pnc Bank Call Center jobs? Cities with the most Pnc Bank Call Center job openings:
What are the most commonly searched types of Pnc Bank Call Center jobs? The most popular types of Pnc Bank Call Center jobs are:
What states have the most Pnc Bank Call Center jobs? States with the most job openings for Pnc Bank Call Center jobs include:
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Infographic showing various Pnc Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Virtual Banking Call Center Representative

Starion Bank

Mandan, ND • On-site

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

Virtual Banking Call Center Representative

Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!


Starion is seeking a Virtual Banking Representative in Mandan.

Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.
Title and salary dependent on experience.

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.


The Virtual Banking Representative will

  • Process and manage online accounts and consumer loans
  • Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
  • Enhance the customer experience while providing solutions to customers
  • Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
  • Serve all Starion Bank locations throughout North Dakota and Wisconsin


Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as

  • Quickly answer customer inquiries in a friendly and courteous manner
  • Deliver exceptional service
  • Provide first call resolution while following procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially
  • Complete weekly tasks as assigned
  • Assist customers with navigating and troubleshooting various online products


Preferred Qualifications:

  • One or more years of customer service experience
  • Experience in a call center or customer service setting
  • General understanding of standard bank transactions as well as common products and services
  • Bilingual in English and Spanish desired but not required

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at www.starionbank.com/careers.


Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.