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Virtual Customer Care Jobs (NOW HIRING)

Jackson Healthcare

Customer Care Coordinator

Alpharetta, GA · On-site

$17.50 - $23/hr

The Customer Care Coordinator is accountable for all functions through the initial review of ... Our childcare and virtual learning support is a huge bonus to our associates with growing families.

InsuraTec Services Group

Customer Care Specialist

Chico, CA · Remote

$17.25 - $23/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... Participate in self-paced virtual training and ongoing professional development. * Represent ...

InsuraTec Services Group

Customer Care Specialist

Plano, TX · On-site

$16.25 - $21.50/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... Participate in self-paced virtual training and ongoing professional development. * Represent ...

InsuraTec Services Group

Customer Care Specialist

Plano, TX · Remote

$16.25 - $21.75/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... Participate in self-paced virtual training and ongoing professional development. * Represent ...

InsuraTec Services Group

Customer Care Specialist

Chico, CA · On-site

$17.25 - $23/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to ... Participate in self-paced virtual training and ongoing professional development. * Represent ...

Umane Risorse

CUSTOMER CARE ASSOCIATE

Manhattan, NY

$26 - $28/hr

... virtual space. You will act as a trusted advisor to clients, anticipating their needs, offering ... Customer Care team in Italy on cases and procedures Assists in special projects when necessary ...

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How much do virtual customer care jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual customer care in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Care representative, and why are they important?

To thrive as a Virtual Customer Care representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) platforms, live chat tools, and helpdesk software is typically expected. Patience, empathy, and active listening are critical soft skills for delivering positive customer experiences remotely. These competencies ensure efficient resolution of customer issues, promote customer satisfaction, and help maintain brand reputation in a virtual environment.

How does a Virtual Customer Care role typically collaborate with other departments to resolve customer issues?

In a Virtual Customer Care role, you’ll often work closely with teams such as technical support, billing, and sales to address customer inquiries and resolve complex problems. While most communication takes place via digital channels like email, chat, or internal ticketing systems, effective collaboration relies on clear documentation and timely follow-ups. This cross-departmental coordination helps ensure customers receive accurate information and a seamless support experience. Being proactive in communication and building strong relationships with colleagues are key to success in this role.

What is a Virtual Customer Care representative?

A Virtual Customer Care representative is a professional who provides customer service and support remotely, often via phone, email, chat, or social media. They assist customers with questions, resolve issues, and guide them through products or services, all while working from a location outside of a traditional office. This role typically requires strong communication and problem-solving skills, as well as proficiency with digital tools. Virtual Customer Care representatives play a crucial role in maintaining customer satisfaction and loyalty for companies operating online or with remote support teams.

What is the difference between Virtual Customer Care vs Virtual Customer Support?

AspectVirtual Customer CareVirtual Customer Support
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused roles
Industry UsageRetail, service industries, hospitalityIT, software, tech companies
Common Search IntentCustomer service jobs, client interactionTechnical support jobs, troubleshooting roles

Virtual Customer Care and Virtual Customer Support both involve remote roles assisting customers. However, Virtual Customer Care emphasizes building relationships and providing personalized service, while Virtual Customer Support focuses on technical troubleshooting and resolving product issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Virtual Customer Care jobs
What cities are hiring for Virtual Customer Care jobs? Cities with the most Virtual Customer Care job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Virtual Customer Care jobs? States with the most job openings for Virtual Customer Care jobs include:
What job categories do people searching Virtual Customer Care jobs look for? The top searched job categories for Virtual Customer Care jobs are:
Virtual Customer Care jobs near you
Infographic showing various Virtual Customer Care job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.
Customer Care Coordinator

Customer Care Coordinator

Jackson Healthcare

Alpharetta, GA • On-site

$17.50 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We're a people-first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you're new to healthcare or have years of experience, you'll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day.
Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal-Constitution, and Healthiest Employers. As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces, Fortune 100 Best Companies to Work For, PEOPLE's Companies That Care, and Fortune's Best Workplaces in Health Care.
The Customer Care Coordinator is accountable for all functions through the initial review of provider information (physician, advanced practice nurse, and allied health providers) and acts as an evaluator for the Customer Care Department preceding the Privileging, Verifications, Licensing, and Service Coordinator processes. The Customer Care Coordinator is responsible for data entry, mapping, and other pre-screening responsibilities. This can include working on primary source verifications, references, data collection and data entry. The Customer Care Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the customer.
Additional Details:
  • Pre-population of CVs and provider information received into the company database.
  • Requesting, collecting, and/or mapping of client applications received into the company database.
  • Outreach to the providers office for discrepancy and missing information.
  • Work with provider or group by phone, email, or mail regarding Onboarding status
  • Assists and develops contact sheets for provider's previous work history, insurance coverage.
  • Develops and implements the Company's Customer Care strategies, working with all specialty teams in the company.
  • Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists.
  • Reviewing and understanding trends to maintain the department's success.

Here's Why The Atlanta Journal-Constitution Ranks Jackson and Coker A Top 10 Mid-Sized Workplace:
Career longevity
Jackson and Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.
Training
In-depth orientation and ongoing training will prepare you to succeed in this key role.
State-of-the-art facilities
Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.
Culture
Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.
Requirements:
  • Excellent customer service and organizational skills.
  • Must be able to work under pressure and sustain a fast paced work environment.
  • Building trust and respect with partners by consistently exceeding quality expectations.
  • Ability to multitask and have a strong sense of urgency and time management skills.
  • Work independently and collaboratively as a team player.
  • Able to shift focus and direction quickly.
  • Clearly communicate issues to management.
  • Strong verbal and written communication skills.
  • Knowledge of Microsoft Word, Excel and Outlook.
  • Bachelor's degree preferred and/or relevant experience.
  • Credentialing or physician licensing experience preferred.
  • Privileging/enrollment experience preferred

Disclosures
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

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