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Virtual Customer Care Jobs (NOW HIRING)

Brigit

Customer Care Associate

New York, NY · On-site

$50K/yr

Forbes Fintech 50 2022 Role overview As a Customer Care Associate, you will be joining a team of ... Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and ...

Hays

Customer Care Advocate

Cary, NC · On-site

Customer Care Advocate - Cary NC - Group Life Products Anticipated Class Start Date: 8/10/26 ... Schedule and Internet Requirements: • Assignment is virtual, with in person training. Associates ...

MITER Brands

Customer Care Coordinator

Nokomis, FL · On-site

$18 - $22/hr

Customer Care Coordinator - Warranty & Replacement Parts Location: Venice, FL (100% onsite ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

MITER Brands

Customer Care Coordinator

Nokomis, FL

$18 - $22/hr

Customer Care Coordinator - Warranty & Replacement Parts Location: Venice, FL (100% onsite ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

Assurant

Customer Care Representative

$15.03 - $27.75/hr

Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include ... Comprehensive Training - Paid virtual training to set you up for success What You'll Do: * Handle ...

Hillpointe

Customer Care Specialist, Level 3

Maitland, FL · On-site

$15.75 - $21/hr

Customer Care Specialist Level 3 The Customer Care Specialist Level 3 position will perform all duties including handling inbound prospect calls, scheduling tours, conducting virtual tours, outbound ...

Elevance Health

Customer Care Representative I

Columbus, GA · On-site

$14.25 - $19.50/hr

Customer Care Representative I Customer Care Representative I Location : This role enables ... Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ...

Elevance Health

Customer Care Representative I

Durham, NC · On-site

$15.50 - $21/hr

Customer Care Representative I Customer Care Representative I Location : This role enables ... Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ...

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Virtual Customer Care information

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How much do virtual customer care jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for virtual customer care in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual customer service job?

A virtual customer service job involves providing support to customers remotely, often through phone, email, or live chat platforms. It requires strong communication skills, familiarity with customer management tools, and typically offers flexible schedules since work is performed online from any location.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based incentives.

What is a Virtual Customer Care representative?

A Virtual Customer Care representative is a professional who provides customer service and support remotely, often via phone, email, chat, or social media. They assist customers with questions, resolve issues, and guide them through products or services, all while working from a location outside of a traditional office. This role typically requires strong communication and problem-solving skills, as well as proficiency with digital tools. Virtual Customer Care representatives play a crucial role in maintaining customer satisfaction and loyalty for companies operating online or with remote support teams.

What is the difference between Virtual Customer Care vs Virtual Customer Support?

AspectVirtual Customer CareVirtual Customer Support
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused roles
Industry UsageRetail, service industries, hospitalityIT, software, tech companies
Common Search IntentCustomer service jobs, client interactionTechnical support jobs, troubleshooting roles

Virtual Customer Care and Virtual Customer Support both involve remote roles assisting customers. However, Virtual Customer Care emphasizes building relationships and providing personalized service, while Virtual Customer Support focuses on technical troubleshooting and resolving product issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How does a Virtual Customer Care role typically collaborate with other departments to resolve customer issues?

In a Virtual Customer Care role, you’ll often work closely with teams such as technical support, billing, and sales to address customer inquiries and resolve complex problems. While most communication takes place via digital channels like email, chat, or internal ticketing systems, effective collaboration relies on clear documentation and timely follow-ups. This cross-departmental coordination helps ensure customers receive accurate information and a seamless support experience. Being proactive in communication and building strong relationships with colleagues are key to success in this role.

How to make $1000 a week remotely?

A virtual customer care role can potentially earn $1000 or more weekly by working full-time hours, often 40 hours or more, and gaining experience or specialized skills. Increasing income may involve handling high-volume customer interactions, improving communication skills, and utilizing tools like CRM software. Consistent performance and possibly taking on multiple clients or shifts can help reach this income level.

What are the key skills and qualifications needed to thrive as a Virtual Customer Care representative, and why are they important?

To thrive as a Virtual Customer Care representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) platforms, live chat tools, and helpdesk software is typically expected. Patience, empathy, and active listening are critical soft skills for delivering positive customer experiences remotely. These competencies ensure efficient resolution of customer issues, promote customer satisfaction, and help maintain brand reputation in a virtual environment.

What jobs pay 4000 a week without a degree?

Virtual Customer Care roles typically do not pay $4,000 a week without specialized experience or high-level skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain freelance consulting roles, but they usually require significant experience, a strong network, or certifications. Most jobs offering such high weekly pay are either commission-based or require advanced skills beyond entry-level positions.
More about Virtual Customer Care jobs
What cities are hiring for Virtual Customer Care jobs? Cities with the most Virtual Customer Care job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Virtual Customer Care jobs? States with the most job openings for Virtual Customer Care jobs include:
What job categories do people searching Virtual Customer Care jobs look for? The top searched job categories for Virtual Customer Care jobs are:
Virtual Customer Care jobs near you
Infographic showing various Virtual Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.
Customer Care Associate

Customer Care Associate

Brigit

New York, NY • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!
Brigit is doing innovative and exciting work, but don't just take our word for it, our work is being recognized by others:
  • Built In's 2026 Best Midsize Companies to Work For in New York City
  • Built In's 2025 Best Places to Work For In New York City
  • Built In's 2024 & 2025 Best Startups to Work For In the U.S.
  • Built In's 2023 - 2025 Best Startups to Work For In New York City
  • Fast Company's Most Innovative Companies of 2022
  • Business Insider's Most Promising Consumer Startups 2022
  • Forbes Fintech 50 2022

Role overview
As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
What you'll be doing
  • Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
  • Learn and be an expert in all the issues/situations our users need assistance with
  • Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
  • Feel comfortable in escalating tickets as required and follow through to resolution
  • Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
  • Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

What you have
  • High School Degree or Bachelor's Degree
  • Experience working with Zendesk
  • 2+ years of supporting customers through digital channels, including email and live chat
  • Passion for helping people and providing incredible customer care
  • Ability to work in a fast-paced work environment and thrive in ambiguity.
  • Can handle a large volume of email inquires and solving customer questions in a timely manner
  • Empathy and problem solving skills
  • Ability to work independently while remaining highly collaborative with the broader team
  • Efficient and clear communication skills to resolve difficult customer issues
  • Strong ability to spot trends or problems and creatively find solutions
  • Professional response to negative feedback or user interactions

Location & Schedule
  • This is a hybrid role, based out of our NYC office.
  • Required to be in office 2x a week. Weekend day will be at home
  • This person will work a Tuesday - Saturday schedule. Please note, one weekend day is required.
  • This role is eligible for overtime hours.

Our Benefits & Team
  • Medical, dental, and vision insurance
  • Flexible PTO Policy
  • 401k plan
  • Paid Parental Leave
  • Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support
  • Monthly reimbursements to use against wifi and cell phone bills
  • Annual reimbursement for Learning & Development
  • Help hard working Americans build a brighter financial future
  • A dynamic, flexible and collaborative start-up work environment with a highly talented team

The annual base salary for this position is $50,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.
Disclosures:
  • For information on our data privacy policies, see the Brigit California Personnel Privacy Policy.
  • Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details.

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