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Customer Care Manager Jobs (NOW HIRING)

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $70K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Phoenix, AZ · On-site

$60K - $70K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Home Comfort

Customer Care Manager

Des Plaines, IL · On-site

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Home Comfort

Customer Care Manager

Des Plaines, IL · On-site

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)

Arbor Homes

Customer Care Manager

West Chester, OH · On-site

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work. * Complete ...

M/I Homes

Customer Care Manager

Arlington Heights, IL · On-site

$23.85 - $47.25/hr

... management, based upon considerations that include the division's and candidate's overall performance. Duties and Responsibilities * Performs Post Closing Customer Visits (PCCV) and any other ...

M/I Homes

Customer Care Manager

Columbus, OH · On-site

Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one ...

M/I Homes

Customer Care Manager

Columbus, OH · On-site

Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one ...

Pulte Group

Assistant Customer Care Manager

Cary, NC · On-site

Complete the Customer Care Manager Certification before operating independently. * This is a professional customer facing role. Team members will follow division specific dress code requirements.

Rational

Customer Care Manager (CCM)

Rolling Meadows, IL · On-site

$50K - $56K/yr

Customer Care Manager (CCM) Internal order management When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2,800 ...

Pulte Group

Customer Care Manager II

Greenville, SC · On-site

Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. * Manage trades to completion of service requests to customers' satisfaction.

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Customer Care Manager information

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How much do customer care manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.
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Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Manager

Covista

Lisle, IL • Hybrid

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Company Description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
 

Job Description

Opportunity at a Glance
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
Responsibilities

  • Supervise and manage a team of customer service professionals.
  • Create customer service strategies that can be implemented, measured, and tracked.
  • Work with other teams to ensure great service delivery form the entire organization.
  • Take on front line customer support duties and manage operations of the business to ensure a successful term start.
  • Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications.
  • Performs other duties as assigned
  • Complies with all policies and standards
Qualifications
  • Working Hours: 
    • Sunday-Thursday 2pm-11pm EST
  • Bachelor's Degree Required
  • Master's Degree preferred
  • 3 3 to 5 years of related experience.
  • Mid-level management experience.
  • Experience working in an organization that has both academic and business a plus.
  • Excellent customer service skills and knowledge.
  • Excellent project management skills.
  • Thrives in a working environment that is fast paced and constantly changing.
  • Basic knowledge and understanding of database applications Intermediate knowledge of eLearning software platforms.
  • Advance Microsoft Office Suite skills.
  • Intermediate knowledge about web-based technologies and Macintosh as well as PC systems.
  • Some travel required at least 5-10%.
Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $70,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Covista's Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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