ZipRecruiter

Log In

1

Customer Care Manager Jobs (NOW HIRING)

M/I Homes

Customer Care Manager

Nashville, TN · On-site

Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...

Promachbuilt

Customer Care Manager

Statham, GA

Build Your Career as a Customer Care Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire.

Walden University

Customer Care Manager

Lisle, IL · Hybrid

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Empire Merchants Metro

Customer Care Manager

Brooklyn, NY · On-site

$75K - $85K/yr

Manages the workflow within the department by to insure exceptional Customer Service by: * Supervising daily activities of Customer Care Representatives * Interacting with all departments and Sales ...

M/I Homes

Customer Care Manager

Nashville, TN

Scheduling and the distribution of work orders is completed by Customer Care Call Center ... Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to ...

Covista

Customer Care Manager

Lisle, IL · On-site

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Arbor Homes

Customer Care Manager

West Chester, OH

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work. * Complete ...

Pulte Group

Customer Care Manager II

Medina, OH

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and ...

Pulte Group

Customer Care Manager II

Houston, TX · On-site

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and ...

Pulte Group

Customer Care Manager II

Westborough, MA

$37 - $44/hr

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCMII will assist with managing risk and ...

M/I Homes

Customer Care Manager

Raleigh, NC · On-site

Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one ...

Pulte Group

Customer Care Manager II

Schaumburg, IL · On-site

$32.36 - $36/hr

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and ...

The Whittingham Agencies

Customer Care Manager

Brazil, IN · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

Sellors Agencies

Customer Care Manager

Kopperl, TX · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

next page

Showing results 1-20

All JobsCustomer Care JobsCustomer Care Manager Jobs

Customer Care Manager information

See salary details

$24.5K

$58K

$101K

How much do customer care manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
More about Customer Care Manager jobs
What cities are hiring for Customer Care Manager jobs? Cities with the most Customer Care Manager job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Manager jobs? The top employers for Customer Care Manager jobs are:
What states have the most Customer Care Manager jobs? States with the most job openings for Customer Care Manager jobs include:
What job categories do people searching Customer Care Manager jobs look for? The top searched job categories for Customer Care Manager jobs are:
Customer Care Manager jobs near you
Customer Care Manager

Customer Care Manager

M/I Homes

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa.
Job Summary: Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Duties and Responsibilities
  • Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
  • May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
  • Contacts and schedules appropriate subcontractors to perform work as required.
  • Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)
  • Directs and supervises subcontractors to improve efficiency and workflow.
  • Maintains service vehicle inventories including appropriate materials and equipment.
  • Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
  • Assist in special projects as requested and perform additional duties as required.

Requirements
Minimum Education/Experience:
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills:
  • Computer
  • Written & Verbal
  • Customer Service

Competencies:
  • Customer Focus
  • Approachability
  • Listening
  • Time Management
  • Composure
  • Conflict Management
  • Perseverance
  • Problem Solving

Work Conditions:
  • Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
  • Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND123

Apply