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Customer Care Manager Jobs (NOW HIRING)

The Whittingham Agencies

Customer Care Manager

Ottawa, OH · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Onward, IN · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Warsaw, IN · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Colton, OH · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Fulton, MI · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Forest, OH · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Climax, MI · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

The Whittingham Agencies

Customer Care Manager

Carey, OH · On-site

$65K/yr

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring ...

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How much do customer care manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a Customer Care Manager do?

A Customer Care Manager oversees a team responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop strategies to improve customer service processes, train staff, and monitor key performance indicators. Their role involves collaborating with other departments to address customer needs and implementing policies that enhance the overall customer experience. By maintaining high service standards, Customer Care Managers help build customer loyalty and support business growth.
More about Customer Care Manager jobs
What cities are hiring for Customer Care Manager jobs? Cities with the most Customer Care Manager job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
Who are the top companies hiring for Customer Care Manager jobs? The top employers for Customer Care Manager jobs are:
What states have the most Customer Care Manager jobs? States with the most job openings for Customer Care Manager jobs include:
What job categories do people searching Customer Care Manager jobs look for? The top searched job categories for Customer Care Manager jobs are:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Manager

The Whittingham Agencies

Ottawa, OH • On-site

$65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Crafting Brighter Futures for Businesses & Families across the US

At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.

Role Overview:

As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.

Primary Responsibilities:
  • Engage with clients to understand their financial goals and concerns.
  • Present tailored solutions to safeguard their assets effectively.
  • Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
  • Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
  • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
  • Unlimited Earning Potential: Your dedication determines your earnings*.
  • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
  • Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
  1. Submit Your Application: No stringent qualifications needed. We believe in potential.
  2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
  3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
  • When will I hear back after applying? Typically, within 24 hours.
  • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
  • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.

* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.

State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Apply