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Customer Care Manager Jobs (NOW HIRING)

Elevance Health

Manager II Customer Care

Columbus, GA · Hybrid

Manager II Customer Care Customer Care Manager II Location: Columbus GA, Mason OH & Indianapolis, IN Hybrid 2 : This role requires associates to be in-office 3 days per week, fostering collaboration ...

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How much do customer care manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer care manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.
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Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Care Manager

Cypress, CA • On-site

Raymond West
Transportation and Warehousing • 1 - 5K employees
Learn more about Raymond Westexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Oversee and support a team of Customer Care Managers to ensure high-quality service delivery.

  • Collaborate with internal departments and external vendors to address customer needs and resolve complaints.

  • Manage operational activities within the Customer Care Management Team, including developing policies and overseeing team performance.

Raymond West rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Raymond West is looking for a passionate leader to elevate our customer experience by guiding a team of Customer Care Managers and driving service excellence across every touchpoint. The Customer Service Care Manager is responsible for leading and supporting a team of Customer Care Managers (CCMs) to ensure the consistent delivery of high-quality service across all company products and services. This role requires close collaboration with District Service Managers and Sales Account Managers to proactively address customer needs. Key responsibilities include overseeing the resolution of customer complaints, analyzing service performance reports, and driving the sale of products and maintenance services. All actions must align with company standards and compliance requirements to ensure a seamless and customer-focused experience.
Key responsibilities include recruiting, training, and mentoring CCMs, conducting regular performance reviews, holding monthly one-on-one meetings, and overseeing commission-based compensation. Collaborate with internal departments to bring superior customer service to our base. The manager is also expected to foster a positive, customer-focused team culture.
This position plays a critical role in maintaining customer satisfaction and driving operational efficiency.
Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.
Duties and Responsibilities:
Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.
  • Manage staff in an assigned area to include planning and assigning projects/tasks to staff, making hiring, separation, and disciplinary recommendations, and conducting performance evaluations.
  • Ensure staff development and coordinate training programs for new staff and identify training needs for current staff.
  • Provide leadership for assigned staff.
  • Manage employee's timecard utilizing the company's Time and Attendance system.
  • Manage the operational activities within the Customer Care Management Team.
  • Develop, organize, implement, and oversee programs, policies, and procedures.
  • Ensure achievement of the Customer Care Management Team goals
  • Render decisions with respect to key department issues impacting overall service and performance.
  • Provide input to senior leadership for annual budgets.
  • Direct and prepare reports for the Customer CareSenior leadership.
  • Participate in Company or Department projects.
  • Ensure employees and the team are following all Company Policies
  • Works closely with other departments and communicates with all levels of employees, customers, and Manufacturers both verbally and in writing.
  • Demonstrates drive and initiative.
  • Maintains a professional attitude in all matters.
  • Correspond with Vendors and respond to inquiries in a timely manner.
  • Must be able to manage time efficiently.
  • Foster a positive, customer-focused team culture that aligns with company values.

Required Skills/Abilities:
  • Excellent Management skills
  • Excellent Written and verbal communication skills
  • Excellent Organizational Time Management skills
  • Must be able to perform duties under minimal supervision
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Ability to develop and implement strategic plans to improve customer satisfaction and operational efficiency.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Self-motivated with a proactive approach to identifying and solving problems.
  • Ability to Drive
  • Ability to mentor and develop new employees
  • Be able to create strong internal and external customer relationships

Education/Experience:
  • Minimum Experience: 3-5 years of experience in customer service or client-facing roles
  • Minimum management Experience: 1-3 years in a supervisory or managerial position. Preferably leading a customer service or support team.
  • Experience with CRM and service metrics reports is a plus

Travel Requirement:
  • 50% (20 hours a week)
  • Must be able to be insured by Raymond West.

Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Position is Sedentary and desk-bound
  • Ability to Drive a company Vehicle
  • Prolonged periods of sitting at a desk and working on a computer
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
  • Occasionally required to lift and/or move up to 25 pounds

Pay Range:
  • The salary range for this position is $67,000 - $150,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.
Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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