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Customer Care Supervisor Jobs (NOW HIRING)

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$60 - $75/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Delta, CO · On-site

$25 - $27/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position SummaryThe Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

DCC Propane, LLC

Customer Care Supervisor

Dupont, WA · On-site

$28 - $30/hr

Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care ...

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Customer Care Supervisor information

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How much do customer care supervisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer care supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer care supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by customer care supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.
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What states have the most Customer Care Supervisor jobs?

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Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Supervisor

DCC Propane, LLC

Woodinville, WA • On-site

$28 - $30/hr

Full-time

Re-posted 14 hours ago

DCC Propane rating

4.7

Company rating: 4.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

415th of 429 rated retail wholesalers

Job description

Position Summary
The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care Representative and will ensure exemplary customer service is provided to customers from all levels. This role acts as a lead for the customer service roles in their assigned locations/area. This role may provide back-up to the Customer Care Representatives to cover the office during busy times or on an as needed basis.
This role will be responsible for the training and development of the Customer Service teams within their assigned
locations. Duties include verifying that all information has been entered, uploaded and applied correctly, providing
account cleanup, resolving discrepancies and verifying transactions on a weekly basis. This role includes monthly
reporting, as well as office administration responsibilities and assisting with special projects as assigned. This role requires daily onsite presence in a local office. Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for approved processes, training and metrics goals.
Core Duties / Key Responsibilities
  • Customer Service - The primary responsibility for all members of the customer service team is to provide
    exceptional customer service to all customers through both phone and personal contact. The CCS must be
    knowledgeable of product and service offerings and able to train the CCRs in how to explain such offerings to
    customers and how to actively upsell or cross-sell when appropriate. The CCS must be an expert in order taking,
    transaction processing, and resolving or escalating customer inquiries and/or complaints as needed. May need to
    determine if service requests are within the scope of work performed.
  • Resolving Discrepancies and Account Issues - The CCS is responsible to run the unapplied report weekly and
    resolve statement discrepancies on an as needed basis.
  • Reporting and Auditing - Run and audit weekly, monthly, quarterly and annual reports. Must run, review and
    take corrective action on unapplied report weekly, verify the month-end reporting and verify the monthly packets
    following CDC completion, and run & take corrective action on the monthly budget report.
  • Commercial A/R Collections - Must regularly coordinate A/R collection activity, keeping receivable balances to
    target levels and handle billing inquiries.
  • Training and Development - With the assistance of the CX Training Team, CCS is responsible for the training and
    development of the local area customer service team.
  • Employee/Staff development - recruit, train and mentor the customer service representatives. Conduct annual
    performance reviews, handle employee issues and manage disciplinary action as necessary.

CSS Job Tasks:
  • Provide back-up phone support to CCRs on an as needed basis. Phones should be answered within 1-3 rings
    whenever possible.
  • Account cleanup
  • Data entry back up
  • Resolve issues when CSR and CDCs are unable to process payments
  • Run budget report each month
  • Work with Accounting on GL entries
  • Manage team to work through month end and busy season
  • Special Projects as needed
  • Must be capable of performing all duties of the CCR and provide back-up assistance or coverage on an as-needed
    basis

Position Qualifications:
  • Experience/Education
    • Required Education: High School Diploma / GED
  • Required Work Experience:
    • 4+ years of proven work experience in customer service or inside sales
    • Minimum 5 years in an office environment preferred

Required Knowledge/Skills/Abilities
  • Microsoft Applications: Intermediate to advanced functionality (in particular, Word, Excel and Outlook)
  • Additional Technology: Excellent phone skills and computer literacy
  • Travel: Within assigned territory only; must be able to drive to alternate locations to train.
  • Communication: Exceptional verbal and written communication skills required
  • Additional Requirements:
    • Must be able to work independently and effectively manage time
    • Take responsibility regarding all aspects of daily tasks and actions
    • Strong Data Entry Skills
    • Ensure all daily work is completed in a timely and accurate manner
    • Ability to flourish with minimal guidance, be a proactive initiator
    • Ability to develop strong customer relationships
    • Strong organizational skills and attention to detail
    • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
    • Effectively collaborate with leadership and employees to establish goals and standards
    • Demonstrate a strong commitment to customer service and safety
    • Excellent background in employee management and training techniques
    • Ability to be a positive representative of the Company both internally and externally
    • Ability to always work with respect and cooperation with fellow employees and customers. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position
    • Attend all safety meetings, training and/or in-services
    • Complete all PERC and other online training in a timely manner
    • Daily attendance at the worksite is required

Physical/Working Requirements
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is:
  • This position requires you to work from an office environment; this is not a hybrid or remote position.
  • Prolonged sitting at a desk and working on a computer.
  • Must be able to position, transport, lift and/or move up to 15 pounds at a time.
  • Stand, walk, move across large areas.
  • Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces.
  • Communicate with and exchange information verbally and in writing.
  • Move about in an office environment.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception
    and ability to adjust focus.
  • The noise level in the work environment is usually moderate.

Scope
  • Direct Reports: up to 7 Employees
  • Total Organization Employees: ~ 900
  • Total Organization States: 21

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.
DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status

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