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Customer Care Supervisor Jobs in Decatur, GA (NOW HIRING)

DeKalb County

Customer Care Supervisor

Decatur, GA

$46K - $74K/yr

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems ... High school diploma or GED required; two years of experience as a Senior Customer Care ...

New

DeKalb County

Customer Care Supervisor

Decatur, GA · On-site

$46K - $74K/yr

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems ... High school diploma or GED required; two years of experience as a Senior Customer Care ...

Petco

Animal Care Supervisor

Kennesaw, GA · On-site

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

Petco

Animal Care Supervisor

Kennesaw, GA · On-site

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

Petco

Animal Care Supervisor

Lithonia, GA · On-site

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

square 1 art

Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

The Customer Care Team Lead will work directly with the Customer Care Supervisor to ensure customer satisfaction. The ideal candidate should have strong leadership skills, a commitment to customer ...

Zelis

Customer Care Specialist

Atlanta, GA

$16.25 - $21.75/hr

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers ... supervisors. What You'll Bring to Zelis: * HS Diploma & 1-3 yrs * Requires proficiency using AI ...

Zelis

Customer Care Specialist

Atlanta, GA · On-site

$15 - $19/hr

Job Title Handles more complex customer issues and provides guidance to other representatives ... supervisors. What You'll Bring to Zelis: * HS Diploma & 1-3 yrs * Requires proficiency using AI ...

Cox

Lead Customer Care Specialist (Manheim)

Atlanta, GA · On-site

$24.23 - $36.35/hr

The Lead Customer Care Specialist provides leadership and operational support to a team of Customer ... Perform related duties as assigned by the supervisor. REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE ...

Cox

Customer Care Specialist II (Manheim)

Atlanta, GA · On-site

$18.17 - $27.31/hr

The Customer Care Specialist II plays an advanced mid-level role in assisting customers through ... Perform related duties as assigned by the supervisor. REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE ...

Cox

Sr Customer Care Specialist (Manheim)

Atlanta, GA · On-site

$22.02 - $33.08/hr

Consult supervisor as needed for problem/complex request resolutions. * Provide input for ... Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments ...

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All JobsCustomer Care Supervisor JobsCustomer Care Supervisor Jobs in Decatur, GA

Customer Care Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer care supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a customer care supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by customer care supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.

What are popular job titles related to Customer Care Supervisor jobs in Decatur, GA?

For Customer Care Supervisor jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Care Supervisor jobs in Decatur, GA look for?

The top searched job categories for Customer Care Supervisor jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Supervisor jobs?

Cities near Decatur, GA with the most Customer Care Supervisor job openings:

Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Customer Care Supervisor

DeKalb County

Decatur, GA

$46K - $74K/yr

Full-time

Posted 3 days ago

New

Dekalb County (Georgia) rating

6.6

Company rating: 6.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

728th of 846 rated public administrative organizations

Job description

Job Code: 21115 Salary Grade: 14 Salary Range: $46,441 - $74,769 FLSA: Nonexempt

Department - Utility Customer Operations

The purpose of this classification is to supervise the day-to-day operations and staff involved in providing customer service to County water utility customers.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
Coordinates daily work activities of subordinates; organizes, prioritizes, and assigns work; creates and distributes employee schedules; monitors and maintains service standards and call handling thresholds; consults with assigned staff; assists with complex/problem situations; and provides technical expertise.
Evaluates the efficiency and effectiveness of department operations, including policies, procedures, call handling, computer programs and equipment; and assists in developing and implementing changes to policies and procedures to maintain and improve department operations.
Monitors accounts receivable; ensures proper posting and documentation of customer payments; maintains cash ledger; reviews billing and collection data; oversees adjustments to and problems relating to delinquent accounts; and prepares and submits related reports.
Performs customer service functions for complex and escalated issues; conducts extensive research and review of customer accounts and interactions with department personnel; provides information and documentation regarding policies, procedures and service protocols; provides resolution; and maintains related documentation.
Minimum Qualifications:
High school diploma or GED required; two years of experience as a Senior Customer Care Representative; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

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