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Customer Care Supervisor Jobs in Decatur, GA (NOW HIRING)

Petco

Animal Care Supervisor

Kennesaw, GA · On-site

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

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Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

The Customer Care Team Lead will work directly with the Customer Care Supervisor to ensure customer satisfaction. The ideal candidate should have strong leadership skills, a commitment to customer ...

Stellantis

Customer Care Representative

Atlanta, GA

$15.50 - $21/hr

Customer Care Representative plays a key role in delivering exceptional service by managing a high ... Manage high priority customers at the direction of a Team Lead, Supervisor or Manager as requested.

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Customer Care Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for customer care supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.

What are some common challenges faced by Customer Care Supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What does a Customer Care Supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.
What job categories do people searching Customer Care Supervisor jobs in Decatur, GA look for? The top searched job categories for Customer Care Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Supervisor jobs? Cities near Decatur, GA with the most Customer Care Supervisor job openings:
Customer Care Supervisor jobs near you
GCS Executive Customer Care Supervisor

GCS Executive Customer Care Supervisor

StubHub

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

StubHub rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 3 rated ticket sellers

Job description

The Executive Customer Care Supervisor plays a pivotal leadership role in guiding and empowering our global customer care team. This position is responsible for delivering operational excellence, elevating the customer experience, and driving team performance across multiple markets. The ideal candidate brings a strong track record in supervisory leadership, performance management, and process optimization, combined with a passion for delivering exceptional service. 

This Full-Time position will require weekend, holiday, daytime, and/or evening hours.

The hours for this role will be Wednesday - Sunday, 2:30PM - 10:30PM. 
 
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. 

What You'll Do:

  • Lead, mentor, and coach a high-performing team of customer care representatives to consistently exceed service and performance targets. 
  • Monitor and analyze team metrics, including customer satisfaction (CSAT), service-level agreements (SLAs), and contact quality, implementing improvement initiatives as needed. 
  • Resolve escalated customer issues (executive level) with a focus on timely resolution and customer satisfaction. 
  • Partner with cross-functional teams to optimize processes, drive operational efficiency, and enhance the overall customer journey. 
  • Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the company CRM system. 
  • Conduct regular team meetings to communicate objectives, share insights, and reinforce performance expectations. 
  • Foster a culture of accountability, collaboration, and continuous development within the customer care organization. 
  • Support agent growth through structured coaching, personalized feedback, goal setting, and professional development planning. 
  • Additional duties as assigned. 

Who You Are:

  • Adaptability & Agility: Manages a specialized team operating across multiple high sensitivity verticals - legal, executive escalations, social care, media, and government relations - by quickly reprioritizing workloads, reallocating resources, and adjusting response strategies as case urgency, public visibility, or regulatory timelines shift. Maintains team stability and performance quality even when handling simultaneous, competing, high-stakes situations. 
  • Customer-First Focus: Ensures all cases-regardless of complexity or sensitivity-are handled with consistency, urgency, and care, balancing compliance requirements with a strong focus on customer outcomes.
  • Data-Driven Decision Making & Problem Solving: Analyzes cases trends, escalation patterns, and performance metrics to identify risks, close gaps, and drive proactive improvements, while keeping leadership informed.
  • Effective Communication: Leads a team that produces high-stakes written and verbal communications - including legal responses, executive correspondence, public social replies, media statements, and government submissions. Sets clear quality standards, reviews critical outputs, and ensures every communication is accurate, on-brand, compliant, and appropriately calibrated for its audience and channel.
  • Openness & Willingness to Learn: Stays current on regulatory, policy, and platform changes, strengthening team capability through ongoing training, knowledge-sharing, and process updates.
  • People-First Leadership: Fosters a supportive, high-trust environment by prioritizing team well-being, workload balance, and development, enabling strong performance in high pressure situations.

What You've Done:

  • 3+ years of experience in customer service or a related field. 
  • 1+ years of supervisory or leadership experience in customer service. 
  • Strong verbal and written communication skills. 
  • Proficiency in Microsoft Office and CRM systems. 
  • Ability to multitask, prioritize, and perform in a performance-driven culture. 
  • Certifications or formal training in customer service or leadership development are a plus. 

What We Offer:

  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

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