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Customer Care Supervisor Jobs in Decatur, GA (NOW HIRING)

Petco

Animal Care Supervisor

Kennesaw, GA · On-site

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

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Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

The Customer Care Team Lead will work directly with the Customer Care Supervisor to ensure customer satisfaction. The ideal candidate should have strong leadership skills, a commitment to customer ...

Petco

Animal Care Supervisor

Kennesaw, GA

Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! * Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined ...

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All JobsCustomer Care Supervisor JobsCustomer Care Supervisor Jobs in Decatur, GA

Customer Care Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care supervisor jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer care supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a Customer Care Supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by Customer Care Supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Care Supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.
What job categories do people searching Customer Care Supervisor jobs in Decatur, GA look for? The top searched job categories for Customer Care Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Care Supervisor jobs? Cities near Decatur, GA with the most Customer Care Supervisor job openings:
Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in Decatur, GA as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Healthcare Customer Care Supervisor - Lead & Grow Team

300 Sharp HealthCare

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Job description

Sharp HealthCare is seeking a Customer Care Supervisor to oversee the daily operations of the customer care team and lead performance management for timely, accurate, and courteous service. You will monitor metrics, staff development, and quality initiatives to enhance the customer experience across lines of business. Responsibilities include staffing coordination, escalation handling, and collaboration with internal departments to ensure efficient operations and exceptional service aligned with #J-18808-Ljbffr

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