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Customer Service Manager Jobs in Decatur, GA (NOW HIRING)

Insight Global

Customer Service Manager

Atlanta, GA · On-site

$65K - $75K/yr

Salary: $65k-$75k/yr About the Role Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics.

EcoShield

Customer Service Manager

Atlanta, GA · On-site

$50K/yr

3916 Tradeport Blvd Suite 1003 Atlanta, Georgia 30354 Position Summary The Customer Service Manager is responsible for leading the daily operations of the Customer Service team, ensuring high-quality

Heidelberg

Service Manager

Atlanta, GA · On-site

$125K - $135K/yr

Who are we: Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means

Yancey Bros.co

Service Manager

Austell, GA · On-site

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality

Yamaha

Customer Sales & Service Manager

Kennesaw, GA · On-site

$47K - $53K/yr

Yamaha Motor Finance - US has an excellent opportunity for a Manager- CustomerSales & Services,Protection Products. The ideal candidate will manage, lead, and develop a team of Protection Products

Heidelberg

Service Manager

Kennesaw, GA · On-site

$125K - $135K/yr

Who are we: Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means

Heidelberg

Service Manager

Alpharetta, GA · On-site

$125K - $135K/yr

Who are we: Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Decatur, GA

Customer Service Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer service manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What are popular job titles related to Customer Service Manager jobs in Decatur, GA? For Customer Service Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Decatur, GA look for? The top searched job categories for Customer Service Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Service Manager jobs? Cities near Decatur, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Customer Service Manager

Insight Global

Atlanta, GA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salary: $65k-$75k/yr

About the Role

Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics. This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a fast-paced environment.

As the team grows, this position will evolve from a hands-on support role into a more strategic leadership and people management position.

Responsibilities

  • Lead and support a team of Client Services Representatives
  • Ensure excellent customer service through phone, email, and support channels
  • Manage escalated client inquiries and resolve complaints professionally
  • Follow up with clients regarding outstanding balances and overdue payments
  • Conduct performance reviews, one-on-ones, coaching, and training sessions
  • Support recruiting, interviewing, onboarding, and offboarding activities
  • Collaborate with internal teams to improve processes and service delivery
  • Prepare and present weekly and monthly performance reports
  • Oversee day-to-day office operations, supplies, and vendor relationships
  • Act as the main point of contact for building management, maintenance, IT, and telecom issues
  • Ensure office health and safety compliance requirements are met
  • Maintain office asset tracking and shipping logistics
  • Assist with administrative and operational projects as needed

Qualifications

  • 3+ years of leadership, supervisory, or team management experience
  • Strong customer service and client relationship management skills
  • Excellent verbal and written communication abilities
  • Experience managing KPIs, performance metrics, and team development
  • Ability to handle escalations and difficult customer conversations professionally
  • Strong organizational, problem-solving, and decision-making skills
  • Experience with office operations, vendor management, or facilities coordination
  • Comfortable handling administrative and financial tasks, including payment processing
  • Proven ability to multitask and prioritize in a fast-paced environment
  • Proficiency with Microsoft Office and business systems

What We're Looking For

  • Strong leadership and coaching abilities
  • Customer-first mindset
  • High attention to detail
  • Results-driven and accountable
  • Ability to build relationships across teams and with external partners
  • Continuous improvement mentality