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Customer Service Manager Jobs in Decatur, GA (NOW HIRING)

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

As a new and growing, truly customer-centric business, we pride ourselves on offering competitive ... The Service Manager plays a pivotal role in overseeing the efficient operation of the Service ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

As a new and growing, truly customer-centric business, we pride ourselves on offering competitive ... The Service Manager plays a pivotal role in overseeing the efficient operation of the Service ...

Lashley Kubota

Service Manager

Lithonia, GA · On-site

By maintaining strong customer relationships and addressing their needs promptly, the Service Manager helps build trust and loyalty, directly impacting the business's reputation and success.

Stone Mountain Toyota

Service Manager

Morrow, GA

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Stone Mountain Toyota

Service Manager

Morrow, GA

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Stone Mountain Toyota

Service Manager

Morrow, GA · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Stone Mountain Toyota

Service Manager

Morrow, GA · On-site

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Stone Mountain Toyota

Service Manager

Morrow, GA

Service Manager We are a leading automotive dealership committed to providing an exceptional car ... Act as a key point of contact between customers and the service team, ensuring clear communication ...

Logan's Roadhouse

Service Manager

Mcdonough, GA · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Bergen Logistics

Client Service Manager

Kennesaw, GA

$21 - $23/hr

They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships ...

STYL Residential

Service Manager

Smyrna, GA

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

STYL Residential

Service Manager

Atlanta, GA · On-site

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

STYL Residential

Service Manager

Norcross, GA · On-site

$29 - $30/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

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Customer Service Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer service manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What job categories do people searching Customer Service Manager jobs in Decatur, GA look for? The top searched job categories for Customer Service Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Service Manager jobs? Cities near Decatur, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager - State Farm Agent Team Member

John Leung - State Farm Agent

Alpharetta, GA • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with John Leung - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • This position requires minimum 6 months training. Compensation builds up within those 6 months.
  • Assist in supervision of the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
  • This position involves sales and cold calls.
  • Sell to existing customer base.
QUALIFICATIONS:
  • 5+ years of experience in customer service.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.