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Senior Customer Retention Jobs in Decatur, GA (NOW HIRING)

MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA

$86K - $129K/yr

The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic. We offer: * Career ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA · On-site

$86K - $129K/yr

The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic. We offer: * Career ...

Dematic

Senior Customer Success Manager

Atlanta, GA · On-site

$86K - $129K/yr

The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic. We offer: * Career ...

ADEX

Customer Success Advocate

Atlanta, GA · On-site

... Retention: o Identify opportunities to improve Google's experience with Ciena and contribute to ... Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer ...

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All JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, GA

Senior Customer Retention information

See Decatur, GA salary details

$43.9K

$100.4K

$118.6K

How much do senior customer retention jobs pay per year?

As of Jun 25, 2026, the average yearly pay for senior customer retention in Decatur, GA is $100,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

How can I make 2000 a week working from home?

A Senior Customer Retention specialist can increase earnings by working additional hours, taking on high-value clients, or earning performance-based bonuses. Developing strong communication skills, using CRM tools, and demonstrating measurable results can help maximize income potential in a remote customer retention role.

What is the highest paid customer service job?

Senior customer retention managers or directors typically earn the highest salaries in customer service roles, often exceeding six figures, especially in large corporations or tech companies. These roles require advanced skills in data analysis, communication, and strategic planning, and may include bonuses or stock options that increase total compensation.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What jobs can I transition to from customer service?

A senior customer retention specialist can transition to roles such as account manager, sales representative, or client success manager, leveraging skills in communication, relationship management, and problem-solving. These roles often require experience in customer interactions, CRM tools, and a focus on client satisfaction.

What is a senior retention specialist job description?

A senior customer retention specialist is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create targeted engagement campaigns, and collaborate with sales and marketing teams to enhance the customer experience. Strong communication skills and proficiency with CRM tools are typically required for this role.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Senior Customer Retention jobs in Decatur, GA? For Senior Customer Retention jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Retention jobs in Decatur, GA look for? The top searched job categories for Senior Customer Retention jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Retention jobs? Cities near Decatur, GA with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Senior Customer Success Manager

Senior Customer Success Manager

MongoDB

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 3 days ago

Job description

MongoDB and Customer Success

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

  • Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.

  • Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

  • Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.

  • Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.

  • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

  • Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.

  • Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.

  • Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

  • Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.

  • Accountability:4+ years experience being accountable for customer health and revenue realization for Enterprise customers.

  • Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.

  • Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform-the most widely available, globally distributed database on the market-helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers-including 75% of the Fortune 100 and AI-native startups-relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, (https://www.mongodb.com/company) guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy (https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb) , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB (https://www.mongodb.com/blog/channel/culture) , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426139

MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB's base salary range for this role in the U.S. is:

$87,000-$172,000 USD

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