ZipRecruiter

Log In

1

Customer Success Manager Jobs in Decatur, GA (NOW HIRING)

Flowable USA Inc.

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough ...

Trimble

Customer Success Manager

Alpharetta, GA

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross‑functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Finastra

Customer Success Manager

Atlanta, GA

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, GA

Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Decatur, GA?

The most popular types of Customer Success jobs in Decatur, GA are:

What are popular job titles related to Customer Success Manager jobs in Decatur, GA?

For Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Success Manager jobs?

Cities near Decatur, GA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Atlanta, GA • On-site

Flowable USA Inc.
See more jobs at Flowable USA Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform. As a fast‑growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment. As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long‑term relationships that lead to retention and expansion. This role is customer‑facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness.

Responsibilities
  • Customer Adoption & Outcomes
    • Lead onboarding and success planning for new customers
    • Define measurable success criteria
    • Drive platform adoption across business and technical teams
    • Conduct regular QBRs/EBRs to align on achieved outcomes
  • Customer Health & Retention
    • Monitor customer health metrics
    • Proactively manage renewal risks
    • Own the renewal process
    • Implement recovery plans for at‑risk accounts
  • Expansion & Growth Influence
    • Identify and drive expansion opportunities
    • Collaborate with Account Executives to ensure customers realize value pre‑renewal
    • Align customer vision with Flowable’s product roadmap
  • Collaboration & Internal Alignment
    • Work closely with Engagement Managers for smooth handovers
    • Relay structured customer feedback to internal teams
    • Share success stories and best practices across the organization
Qualifications
  • 6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor
  • Proven track record of improving adoption, retention, and expansion in enterprise accounts
  • Strong communication skills, capable of engaging with C‑level executives as well as hands‑on practitioners
  • Analytical skills to interpret product usage data and customer health metrics
  • Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred
  • Fluent in English; German or other European languages are a strong plus
Benefits
  • World‑leading product that is trusted by leading organizations and recognized by Gartner and Forrester as a leader in digital transformation
  • Transparent, autonomous, customer‑focused culture with a servant‑leadership ethos
  • Opportunity to drive real transformation through AI‑enabled case management and strategic adoption
  • Career development opportunities: exposure to cutting‑edge technology, skill expansion, and pathways into sales or leadership roles as the company scales
#J-18808-Ljbffr

Apply