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Customer Success Manager Jobs in Decatur, GA (NOW HIRING)

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GBG

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Incident IQ

Customer Success Manager

Alpharetta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

Incident IQ

Customer Success Manager

Atlanta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Scholarship Programs Position Summary The Customer Success Manager is responsible for establishing and leading the new Mission Communications' Customer Success function, unifying technical support ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

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Showing results 1-20

All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, GA

Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Manager jobs in Decatur, GA? For Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager jobs? Cities near Decatur, GA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

GBG

Atlanta, GA • On-site

Full-time

Posted 3 days ago

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
Customer Success Team
At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams.
This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means:
  • Deeply understanding our customers' goals and quantifying how GBG helps them succeed
  • Bringing curiosity to customer challenges and business strategies
  • Building trusted relationships across multiple levels within customer organizations
  • Partnering cross-functionally at GBG to advocate for customer needs
  • Challenging both customers and ourselves to innovate and drive meaningful growth

You'll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy.
The Role - Customer Success Managers
We are hiring two Customer Success Managers to support our highest-value customers across two distinct portfolios:
Customer Success Manager - Enterprise
  • Manage a portfolio of 25-30 enterprise accounts
  • Focus on scalable engagement, retention, and expansion
  • Balance strategic conversations with operational execution

Customer Success Manager - Strategic
  • Manage a small portfolio of 5-7 strategic accounts
  • Work with high-volume, high-complexity customers
  • Deliver deeply consultative, high-touch engagement with significant executive visibility

In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG's solutions.
These roles are ideal for customer-centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long-term customer and company growth.
What you will do
  • Own base revenue retention across your assigned portfolio, proactively managing renewals and long-term account health
  • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels
  • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed
  • Lead high-impact customer engagements, including executive business reviews, account planning, and renewal discussions
  • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs)
  • Develop deep expertise in GBG's solutions and clearly demonstrate how they support customer business outcomes
  • Guide customers through best-practice product adoption aligned with their goals and regulatory requirements
  • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities
  • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities
  • Operate cross-functionally to advocate for customers and drive alignment across GBG
  • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience
  • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery

Note: Strategic CSMs will spend more time in executive-level engagement, complex escalations, and high-volume operational oversight, while Enterprise CSMs will focus on portfolio-level impact, scalability, and growth across a broader customer set.
Requirements
Skills we are looking for
  • Proven experience in customer-facing roles supporting enterprise and/or strategic accounts
  • Strong ability to manage senior-level and executive customer relationships
  • Track record of driving customer retention, adoption, and long-term value realization
  • Experience leading executive business reviews, renewal discussions, and account planning
  • Strong analytical skills with the ability to translate data into clear, compelling success stories
  • Comfort working cross-functionally in a fast-paced, matrixed organization
  • Proactive, solutions-oriented mindset with strong ownership and follow-through
  • Deep curiosity about product capabilities and applying them to complex customer challenges
  • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
  • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes
  • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms
  • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus

Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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