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Entry Level Customer Success Jobs in Decatur, GA

True Anthem

Customer Success Specialist

Atlanta, GA · On-site +1

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the ... This entry-level role focuses on non-technical investigation, customer onboarding, and user ...

True Anthem

Customer Success Specialist

Atlanta, GA · Remote

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the ... This entry-level role focuses on non-technical investigation, customer onboarding, and user ...

Schreiter Agency

Benefits Coordinator/Customer Rep

Atlanta, GA · On-site

$17.25 - $22.50/hr

We seeking to hire a full-time entry-level Customer Benefits Representative & Coordinator to join ... success starts from the moment you join. Hands-on training while you manage relationships with ...

Social SG

Entry Level Management Associate

Atlanta, GA · On-site

$50K - $60K/yr

We specialize in developing innovative and customer-focused marketing strategies to help our ... Due to the success of our innovative marketing and sales strategies, we are expanding and seeking ...

Social SG

Entry Level Management Associate

Atlanta, GA · On-site

$50K - $60K/yr

We specialize in developing innovative and customer-focused marketing strategies to help our ... Due to the success of our innovative marketing and sales strategies, we are expanding and seeking ...

Social SG

Entry Level Management Associate

Atlanta, GA · On-site

$50K - $60K/yr

We specialize in developing innovative and customer-focused marketing strategies to help our ... Due to the success of our innovative marketing and sales strategies, we are expanding and seeking ...

Rising Force Direct Inc

Be Seen First

Entry Level Sales Representative

Alpharetta, GA · On-site

$800 - $1K/wk

Entry Level Sales Representative - Entry Level Sales and Customer Engagement - Paid Training - ASAP ... Supportive, team-oriented culture that values your success What You Bring: * Excellent ...

Rising Force Direct Inc

Be Seen First

Entry Level Sales Representative

Alpharetta, GA · On-site

$800 - $1K/wk

Entry Level Sales Representative - Entry Level Sales and Customer Engagement - Paid Training - ASAP ... Supportive, team-oriented culture that values your success What You Bring: * Excellent ...

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Entry Level Customer Success information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do entry level customer success jobs pay per year?

As of May 29, 2026, the average yearly pay for entry level customer success in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is an Entry Level Customer Success job?

An Entry Level Customer Success job focuses on helping customers get the most value from a company's products or services. Responsibilities typically include assisting customers with onboarding, answering product-related questions, and ensuring customer satisfaction. The role often involves collaborating with different teams, such as sales and support, to address customer needs. Strong communication and problem-solving skills are essential for success. This position serves as a foundation for growth into more advanced customer success roles.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Success position, and why are they important?

To thrive as an Entry Level Customer Success professional, you generally need strong communication skills, a customer-focused mindset, basic problem-solving abilities, and a bachelor's degree or equivalent experience. Familiarity with CRM software like Salesforce or Zendesk, and proficiency in using email and chat support systems, are often required. Outstanding interpersonal skills, active listening, and a proactive attitude help individuals stand out in this position. These abilities are vital for building positive customer relationships, resolving issues efficiently, and contributing to customer retention and satisfaction.

What are some typical challenges faced by entry level customer success professionals, and how can I prepare for them?

Entry level customer success professionals often face the challenge of quickly learning a company’s products or services while managing a high volume of customer inquiries. It’s common to encounter difficult customers or unique problems that require patience and creative troubleshooting. To prepare, familiarize yourself with the company's resources, actively seek feedback from your team, and don't hesitate to ask questions when unsure. Most organizations provide training and mentorship to support your growth, so embracing a willingness to learn and adapt will help you succeed in the role.

What is an entry level customer success role?

An entry level customer success role involves helping customers use a company's products or services effectively, ensuring satisfaction and retention. It typically requires strong communication skills, basic knowledge of the product, and may involve using customer relationship management (CRM) tools. These roles often serve as a starting point for careers in customer support, account management, or sales.
More about Entry Level Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Entry Level Customer Success jobs in Decatur, GA? For Entry Level Customer Success jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success jobs in Decatur, GA look for? The top searched job categories for Entry Level Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level Customer Success jobs? Cities near Decatur, GA with the most Entry Level Customer Success job openings:
Entry Level Customer Success jobs near you
Infographic showing various Entry Level Customer Success job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,098 per year, or $39 per hour.
Customer Success Specialist

Customer Success Specialist

True Anthem

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Job Description
Customer Success Specialist
True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize the sharing of content to social media platforms. Our clients include the world's most prominent media companies such as ABC/Disney, NBC, FOX, CBS, and Reuters. This is a unique opportunity to join a fast-growing company on the ground floor.
As a Customer Success Specialist, you are the primary guide for our customers as they begin their journey with True Anthem. This entry-level role focuses on non-technical investigation, customer onboarding, and user education. You will be responsible for ensuring that new users are trained, confident, and equipped to see immediate value from our AI tools. This position reports to the Sr. Customer Success Manager, Team Lead.
Responsibilities
  • Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard.
  • Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs.
  • Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients.
  • Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features.
  • Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences.
  • Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication.
Qualifications
  • 0-3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media).
  • BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English.
  • Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts.
  • Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn.
  • Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment.
  • Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel.
  • Strong attention to detail and organized time management skills.
Benefits and Work Environment
  • This is a full-time, remote position.
  • The role might occasionally need to work flexible hours to accommodate customer availability.
  • We offer competitive salaries, equity, full healthcare benefits (Medical PPO, Dental, Vision), 401K matching, and a generous vacation policy.

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