ZipRecruiter

Log In

1

Senior Customer Success Jobs in Decatur, GA (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Decatur, GA

Senior Customer Success information

See Decatur, GA salary details

$24.4K

$78.4K

$159.6K

How much do senior customer success jobs pay per year?

As of Aug 4, 2026, the average yearly pay for senior customer success in Decatur, GA is $78,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What is senior customer success?

Senior customer success professionals manage relationships with key clients to ensure satisfaction, retention, and growth. They often lead onboarding, provide strategic guidance, and use tools like CRM software to track customer health and engagement. This role typically requires strong communication skills and industry knowledge.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Success jobs? Cities near Decatur, GA with the most Senior Customer Success job openings:
Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $78,387 per year, or $37.7 per hour.

Sr Customer Success Specialist

National Carwash Solutions, Inc.

Atlanta, GA

Full-time

Re-posted 25 days ago

Job description

This position can be Remote or Hybrid. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

“High-Fiver” Wanted: Senior Customer Success Specialist

Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited when you help a client out of a tricky problem that you high-five the person next to you? If so, you are exactly who we are looking for.

We are seeking a talented and dedicated Senior Customer Success Specialist to join our high-performing team and contribute to the continued growth of our dynamic company.

About AMP (An NCS Company)

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry after.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

What are we looking for?

You will be responsible for working closely with our enterprise-level clients to ensure their success on our platform!

Here’s what that entails:

Team Leadership

  • Lead and mentor junior customer success specialists in account management and client-facing roles and responsibilities.
  • Act as a subject matter expert and go-to resource for complex business problems, guiding less experienced team members in problem-solving and decision-making.

Customer Account Management & Onboarding

  • Establish a strong working relationship with key customer contacts across enterprise-level accounts
  • Oversee the team’s review of the company’s current state operations and identify potential issues and risks to the onboarding process
  • Analysis and preparation of the customer’s current data from other platforms to prepare it for import into the AMP system
  • Development of onboarding project plans, including hardware order tracking
  • Meet regularly with the customer throughout the pre-launch phase
  • Oversee the setup and configuration of the new customer’s AMP platform
  • Support training key customer resources, such as support, marketing, finance, and IT

Go-live support

  • Establish and execute a go-live project plan
  • Once live, monitor performance and expedite issue resolution
  • Solicit customer feedback and address any issues or gaps
  • Ongoing account management and consulting
  • Serve as the key point of contact for the customer and liaison to the rest of the team
  • Lead/support regular customer touchpoints to track ongoing items and ensure mutual success
  • Proactively review and analyze customer data to identify examples of good use cases and areas for improvement
  • Take ownership of the customer’s AMP platform
  • Monitor customer support requests and own escalations and resolutions
  • Navigate difficult client situations, including invoice payments, contract enforcement, and delivery/onboarding delays
  • Notify the customer of new features and recommend how to best leverage them
  • Manage customer feature requests and other needs outside of tech support
  • Look for opportunities for case studies, testimonials, referrals, and upsells

Documentation and knowledge management

  • Continuously evaluate and improve customer-facing documentation and support processes
  • Test new tools and techniques to help refine internal processes

What we expect you to have:

  • Bachelor's degree
  • 5+ years of experience in a similar role
  • Comfortable analyzing data in Excel and presenting concepts in PowerPoint
  • Passion for problem-solving
  • Exceptional logic skills and attention to detail, able to pick up complex topics and develop solutions on the fly
  • Comfortable presenting your insights internally and externally
  • Able to make strong connections quickly and instill confidence
  • Ability to stay focused and organized while managing multiple projects and toolsets
  • Ability to effectively manage large accounts with 50-100 site locations
  • Exceptional writing and communication skills
  • Experience working under pressure and balancing the demands of multiple stakeholders
  • Comfortable leading training sessions, large meetings, and difficult conversations
  • Experience leading people and processes related to account management and/or business analysis

Bonus points and street cred for the following:

  • Consulting background
  • SQL
  • Experience working with Power BI or other data visualization tools
  • An advanced degree or relevant certifications

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Benefits you deserve:

  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • Generous PTO policy and holiday schedule
  • 401(k) plan with company matching
  • Excellent medical, dental, and vision insurance

But wait, there’s more!

  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

#LI-Remote