ZipRecruiter

Log In

1

Senior Customer Success Jobs in Decatur, GA (NOW HIRING)

Kiongroup

Senior Customer Success Manager

Atlanta, GA · On-site

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

ResMed

Senior Manager, Customer Success

Atlanta, GA · On-site

Senior Manager, Customer Success The Senior Manager, Customer Success role is central to Brightree's ability to deliver consistent customer experience focused on increasing adoption, improving ...

New

ResMed

Senior Manager, Customer Success

Atlanta, GA

Let's talk about the role The Senior Manager, Customer Success role is central to Brightree's ability to deliver consistent customer experience focused on increasing adoption, improving efficiency ...

Resmed

Senior Manager, Customer Success

Atlanta, GA · On-site

Let's talk about the role The Senior Manager, Customer Success role is central to Brightree's ability to deliver consistent customer experience focused on increasing adoption, improving efficiency ...

next page

Showing results 1-20

All JobsSenior Customer Success JobsSenior Customer Success Jobs in Decatur, GA

Senior Customer Success information

See Decatur, GA salary details

$24.4K

$78.4K

$159.6K

How much do senior customer success jobs pay per year?

As of Jun 20, 2026, the average yearly pay for senior customer success in Decatur, GA is $78,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success professional, and why are they important?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a Senior Customer Success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a Senior Customer Success Manager do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Senior Customer Success jobs in Decatur, GA? For Senior Customer Success jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success jobs in Decatur, GA look for? The top searched job categories for Senior Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Success jobs? Cities near Decatur, GA with the most Senior Customer Success job openings:
Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in Decatur, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $78,387 per year, or $37.7 per hour.

Senior Customer Success Manager

Kiongroup

Atlanta, GA • On-site

$86K - $129K/yr

Full-time

Posted 7 days ago

Job description

Dematic is actively seeking multiple talented, passionate and strategic Senior Customer Success Managers in our Lifecyle Solutions & Services (LSS) organization. The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic solutions through proactive engagement, operational continuity, and strategic guidance. The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic.We offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be a salary of $86k - $129k at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in This Role:

  • Proactively manage end-to-end customer lifecycle plans for assigned accounts. Provide full ownership during implementation, launch, and ongoing operations. Improve customer outcomes from Dematic products and services.

  • Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.

  • Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.

  • Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews. Serve as the primary advocate and internal representative of the customer.

  • Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.

  • Establish strong internal feedback loops from customers to relevant internal collaborators.

  • Maintain accurate and up-to-date customer contact information for effective notifications. Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts

  • Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

What We're Looking For:

  • Bachelor's degree (or equivalent experience).

  • 3-5 years experince in customer success, account management, client services, customer support, or equivalent customer management. Material handling experience a plus.

  • Exceptional time management ability. Ability to thrive in a collaborative and multifaceted environment.

  • Proactive approach dedicated to customer success.

  • Strong customer focus and passion for helping clients succeed, with strong communication skills.

  • Strong organizational and communication skills. Proven track record to work both independently and collaboratively.

  • Ability to balance critical thinking with operational execution.

  • Analytical and process oriented, with an ability to analyze data and offer actionable insights.

  • Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly.

  • Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills.

  • Ability to travel requirement to customer sites as needed (approximately 30%+).

Apply