Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Ability to translate complex business or contractual requirements into system configurations ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our ...
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their ...
Quick apply
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their ...
Customer Success Manager
Atlanta, GA · Hybrid
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · Hybrid
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Customer Success Manager II
$70K - $85K/yr
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
Quick apply
Customer Success Manager II
$70K - $85K/yr
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
Customer Success Manager II
Atlanta, GA · On-site
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
Customer Success Manager II
Atlanta, GA · On-site
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
The Customer Success Manager II has excellent verbal and written communication skills with the ... contractual and department requirements for initiating renewal discussions and ensuring all ...
Customer Success Manager
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...
Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...
Contractual Customer Success Manager information
See Decatur, GA salary details
$31.7K - $41.3K
4% of jobs
$41.3K - $50.8K
10% of jobs
$57.5K is the 25th percentile. Wages below this are outliers.
$50.8K - $60.4K
16% of jobs
$60.4K - $69.9K
15% of jobs
The median wage is $73.6K / yr.
$69.9K - $79.4K
14% of jobs
$79.4K - $89K
14% of jobs
$91.6K is the 75th percentile. Wages above this are outliers.
$89K - $98.5K
10% of jobs
$98.5K - $108.1K
10% of jobs
$108.1K - $117.6K
4% of jobs
$117.6K - $127.1K
2% of jobs
$127.1K - $136.7K
2% of jobs
$31.7K
$81.1K
$136.7K
How much do contractual customer success manager jobs pay per year?
As of Jul 25, 2026, the average yearly pay for contractual customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Contractual Customer Success Managers, and how can they be addressed?
Contractual Customer Success Managers often face the challenge of quickly building strong relationships and understanding client needs within a limited timeframe. They must rapidly familiarize themselves with client accounts, organizational processes, and product offerings to deliver value efficiently. To overcome these challenges, it's important to leverage thorough onboarding, maintain proactive communication, and use structured handover notes from previous account managers. Additionally, being adaptable and resourceful helps ensure smooth collaboration with internal teams and clients, even on short-term projects.
What are the key skills and qualifications needed to thrive as a Contractual Customer Success Manager, and why are they important?
To thrive as a Contractual Customer Success Manager, you need a background in account management, customer relationship-building, and strong problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with customer success platforms like Salesforce, Gainsight, or Zendesk, and knowledge of CRM systems are typically required. Exceptional communication, adaptability, and time management skills help you stand out in managing multiple client accounts and expectations. These skills ensure client satisfaction, promote long-term retention, and drive customer value in a contractual, results-driven environment.
What is a Contractual Customer Success Manager?
A Contractual Customer Success Manager is a professional who works with clients on a contract basis to ensure they achieve their desired outcomes while using a company’s products or services. Unlike full-time employees, contractual managers are typically hired for specific projects or periods, offering flexibility to both the company and the individual. Their responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for customer growth and retention. They play a crucial role in building strong customer relationships and ensuring satisfaction throughout the contract period.
What is the difference between Contractual Customer Success Manager vs Customer Support Specialist?
| Aspect | Contractual Customer Success Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience in customer success, certifications like CSCP or CRM tools familiarity | Basic technical knowledge, customer service skills |
| Work Environment | Proactively manages client relationships, strategic focus | Responds to customer inquiries, resolves issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries for client retention | Common across various industries for support roles |
| Search & Comparison Intent | Understanding role scope, responsibilities, and differences | Clarifying support functions and job expectations |
The Contractual Customer Success Manager focuses on proactive client engagement and retention, often working on a contractual basis, while the Customer Support Specialist handles reactive customer inquiries and issue resolution. Both roles are vital in customer experience but differ in strategic versus operational focus.
What are the most commonly searched types of Customer Success Manager jobs in Decatur, GA? The most popular types of Customer Success Manager jobs in Decatur, GA are:
What are popular job titles related to Contractual Customer Success Manager jobs in Decatur, GA? For Contractual Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Contractual Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Contractual Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contractual Customer Success Manager jobs? Cities near Decatur, GA with the most Contractual Customer Success Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Job description
The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you'll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You'll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration.
Candidates must be based in the greater Atlanta area.
Key Responsibilities
Customer Relationship & Account Management
- Serve as the primary point of contact for assigned customer accounts post-sale
- Build trusted advisor relationships with customer stakeholders and executives
- Lead onboarding, ongoing enablement, and regular business reviews
Adoption & Value Realization
- Drive product adoption aligned to customer goals and use cases
- Proactively identify risks to retention and take action to mitigate churn
- Ensure customers clearly understand and achieve measurable value from Evident's solutions
- Own solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration
- Serve as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic
Renewals & Expansion
- Own customer renewals
- Identify and support expansion opportunities based on customer needs and outcomes
- Maintain accurate forecasting and account health reporting
Cross-Functional Collaboration
- Partner with Sales, Support, Product, and Engineering to advocate for customers
- Provide structured feedback on customer trends, product gaps, and opportunities
- Coordinate internal resources to resolve issues and deliver a strong customer experience
Operational Excellence
- Maintain accurate account data, notes, and health metrics in CRM
- Follow defined Customer Success processes while helping improve them over time
- Contribute to playbooks, best practices, and scalable CS motions
Requirements
- 3-6+ years of experience in Customer Success, Account Management, or a related client-facing role
- Prior experience in an onboarding or implementation role
- Experience managing a book of business with renewal and retention responsibility
- Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements
- Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup)
- Strong communication and presentation skills, including executive-level conversations
- Proven ability to manage multiple accounts and priorities simultaneously
- Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
- Experience in SaaS, B2B technology, identity, security, or compliance solutions
- Familiarity with customer health scoring and success metrics
- Experience supporting mid-market and/or enterprise customers
- Data-driven mindset with the ability to translate insights into action
Why Evident?
Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
Competitive pay package, including base pay and stock options
Full medical, dental, vision benefits and 401K
Unlimited PTO
Paid parental leave to support you and your family
Home internet stipend, virtual events, & more!
Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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