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Contractual Customer Success Manager Jobs in Decatur, GA

Avolution

Customer Success Manager

Atlanta, GA · Remote

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

QAD

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

Wise

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

SageNet

Customer Success Manager

Marietta, GA · On-site

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

SageNet LLC

Customer Success Manager

Marietta, GA

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

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Showing results 21-40

All JobsContractual Customer Success JobsContractual Customer Success Manager JobsContractual Customer Success Manager Jobs in Decatur, GA

Contractual Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do contractual customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contractual customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by contractual customer success managers, and how can they be addressed?

Contractual Customer Success Managers often face the challenge of quickly building strong relationships and understanding client needs within a limited timeframe. They must rapidly familiarize themselves with client accounts, organizational processes, and product offerings to deliver value efficiently. To overcome these challenges, it's important to leverage thorough onboarding, maintain proactive communication, and use structured handover notes from previous account managers. Additionally, being adaptable and resourceful helps ensure smooth collaboration with internal teams and clients, even on short-term projects.

What are the key skills and qualifications needed to thrive as a contractual customer success manager?

To thrive as a Contractual Customer Success Manager, you need a background in account management, customer relationship-building, and strong problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with customer success platforms like Salesforce, Gainsight, or Zendesk, and knowledge of CRM systems are typically required. Exceptional communication, adaptability, and time management skills help you stand out in managing multiple client accounts and expectations. These skills ensure client satisfaction, promote long-term retention, and drive customer value in a contractual, results-driven environment.

What is a contractual customer success manager?

A Contractual Customer Success Manager is a professional who works with clients on a contract basis to ensure they achieve their desired outcomes while using a company’s products or services. Unlike full-time employees, contractual managers are typically hired for specific projects or periods, offering flexibility to both the company and the individual. Their responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for customer growth and retention. They play a crucial role in building strong customer relationships and ensuring satisfaction throughout the contract period.

What is the difference between Contractual Customer Success Manager vs Customer Support Specialist?

AspectContractual Customer Success ManagerCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service skills
Work EnvironmentProactively manages client relationships, strategic focusResponds to customer inquiries, resolves issues
Employer & Industry UsageUsed in SaaS, tech, and service industries for client retentionCommon across various industries for support roles
Search & Comparison IntentUnderstanding role scope, responsibilities, and differencesClarifying support functions and job expectations

The Contractual Customer Success Manager focuses on proactive client engagement and retention, often working on a contractual basis, while the Customer Support Specialist handles reactive customer inquiries and issue resolution. Both roles are vital in customer experience but differ in strategic versus operational focus.

What are the most commonly searched types of Customer Success Manager jobs in Decatur, GA?

The most popular types of Customer Success Manager jobs in Decatur, GA are:

What are popular job titles related to Contractual Customer Success Manager jobs in Decatur, GA?

For Contractual Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Contractual Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Contractual Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Contractual Customer Success Manager jobs?

Cities near Decatur, GA with the most Contractual Customer Success Manager job openings:

Contractual Customer Success Manager jobs near you
Infographic showing various Contractual Customer Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Avolution

Atlanta, GA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established
as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.   


ABOUT THE ROLE 

We’re looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team.  You’ll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You’ll play a key role in
delivering measurable impact across the customer lifecycle. 

Responsibilities 


Renewal & Expansion Sales 

  • Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base. 
  • Analyze customer data and usage patterns to identify potential expansion opportunities. 
  • Negotiate renewal and expansion deals and meet/exceed revenue targets. 

Customer Engagement & Advocacy 

  • Serve as a strategic advisor to key accounts, guiding them toward successful outcomes. 
  • Coach customers on best practices, product usage, and self-sufficiency. 
  • Escalate and resolve issues proactively, advocating for customer needs internally. 

ABOUT YOU 

  • Proven success in driving renewal and expansion sales within a CS or Account Management role.. 
  • Data-driven and strategic, with a knack for identifying trends and turning insights into action. 
  • Excellent communicator, able to engage with both technical and non-technical audiences. 
  • Experienced in working with enterprise clients and C-level stakeholders. 
  • Highly motivated, proactive, and collaborative with a growth mindset. 
  • Experience with Salesforce or similar CRM tools is a plus. 

BENEFITS 

  • Ability to work from anywhere within the US  
  • Opportunity to join in-person team retreats  
  • Comprehensive healthcare coverage that includes health, dental and eye insurance  
  • 401K with company matching (after the first 6 months)  
  • Life Insurance  
  • Short-term disability insurance  
  • 20 annual PTO days that you are encouraged to use  
  • 1 day of birthday leave per year  
  • 10 annual sick days  
  • Paid parental leave  
  • New employee home office allowance
     
  • Annual home office allowance 

All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.