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Customer Success Manager Govtech Jobs in Decatur, GA

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GBG

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Incident IQ

Customer Success Manager

Alpharetta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

ResMed

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Incident IQ

Customer Success Manager

Atlanta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Scholarship Programs Position Summary The Customer Success Manager is responsible for establishing and leading the new Mission Communications' Customer Success function, unifying technical support ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

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Showing results 1-20

All JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Decatur, GA

Customer Success Manager Govtech information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager govtech jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success manager govtech in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Decatur, GA? For Customer Success Manager Govtech jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager Govtech jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager Govtech jobs? Cities near Decatur, GA with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager

GBG

Atlanta, GA • On-site

Full-time

Posted 3 days ago

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
Customer Success Team
At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams.
This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means:
  • Deeply understanding our customers' goals and quantifying how GBG helps them succeed
  • Bringing curiosity to customer challenges and business strategies
  • Building trusted relationships across multiple levels within customer organizations
  • Partnering cross-functionally at GBG to advocate for customer needs
  • Challenging both customers and ourselves to innovate and drive meaningful growth

You'll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy.
The Role - Customer Success Managers
We are hiring two Customer Success Managers to support our highest-value customers across two distinct portfolios:
Customer Success Manager - Enterprise
  • Manage a portfolio of 25-30 enterprise accounts
  • Focus on scalable engagement, retention, and expansion
  • Balance strategic conversations with operational execution

Customer Success Manager - Strategic
  • Manage a small portfolio of 5-7 strategic accounts
  • Work with high-volume, high-complexity customers
  • Deliver deeply consultative, high-touch engagement with significant executive visibility

In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG's solutions.
These roles are ideal for customer-centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long-term customer and company growth.
What you will do
  • Own base revenue retention across your assigned portfolio, proactively managing renewals and long-term account health
  • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels
  • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed
  • Lead high-impact customer engagements, including executive business reviews, account planning, and renewal discussions
  • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs)
  • Develop deep expertise in GBG's solutions and clearly demonstrate how they support customer business outcomes
  • Guide customers through best-practice product adoption aligned with their goals and regulatory requirements
  • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities
  • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities
  • Operate cross-functionally to advocate for customers and drive alignment across GBG
  • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience
  • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery

Note: Strategic CSMs will spend more time in executive-level engagement, complex escalations, and high-volume operational oversight, while Enterprise CSMs will focus on portfolio-level impact, scalability, and growth across a broader customer set.
Requirements
Skills we are looking for
  • Proven experience in customer-facing roles supporting enterprise and/or strategic accounts
  • Strong ability to manage senior-level and executive customer relationships
  • Track record of driving customer retention, adoption, and long-term value realization
  • Experience leading executive business reviews, renewal discussions, and account planning
  • Strong analytical skills with the ability to translate data into clear, compelling success stories
  • Comfort working cross-functionally in a fast-paced, matrixed organization
  • Proactive, solutions-oriented mindset with strong ownership and follow-through
  • Deep curiosity about product capabilities and applying them to complex customer challenges
  • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
  • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes
  • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms
  • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus

Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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