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Customer Success Leader Jobs in Decatur, GA (NOW HIRING)

American Software

Client Success Leader

Atlanta, GA

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Logility

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

American Software

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Logility

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe ... Ideal candidates will have management and leadership experience scaling a technology sales team ...

Incident IQ

Manager, Customer Success

Atlanta, GA

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Manager, Customer Success Overview: We are seeking a strategic and people-centric Manager of ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Our Customer Success team sits at the heart of that mission, acting as the connective tissue ... These roles are ideal for customer-centric leaders who thrive in complex environments, enjoy ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Our Customer Success team sits at the heart of that mission, acting as the connective tissue ... These roles are ideal for customer‑centric leaders who thrive in complex environments, enjoy ...

GBG

Customer Success Manager

Atlanta, GA

Our Customer Success team sits at the heart of that mission, acting as the connective tissue ... These roles are ideal for customercentric leaders who thrive in complex environments, enjoy ...

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Who We Are Mission Communications, a TASI Measurement company, is a global leader in measurement ... Scholarship Programs Position Summary The Customer Success Manager is responsible for establishing ...

Maxio LLC

Customer Success Manager

GA · On-site

S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies, helping teams automate billing, streamline revenue recognition, and ...

Incident IQ

Customer Success Manager

Alpharetta, GA

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ...

New

Allegion, PLC

Customer Success Specialist

Alpharetta, GA · On-site +1

Customer Success Specialist At Allegion, we help keep the people you know and love safe and secure ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

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All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Decatur, GA

Customer Success Leader information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success leader jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success leader in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Decatur, GA? For Customer Success Leader jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Decatur, GA look for? The top searched job categories for Customer Success Leader jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Leader jobs? Cities near Decatur, GA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Client Success Leader

Client Success Leader

American Software

Atlanta, GA

Full-time

Posted 4 days ago

Job description

ABOUT THE COMPANY

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com.

Job Description:

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention. 

Responsibilities:

Our next Client Success Leader will need to have a passion to help clients while effectively managing the team and programs to achieve enterprise (vs. department) level engagement in their assigned accounts. They will develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics. This leader will be accountable for building programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth. They will be responsible for proactively identifying issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts. Collaborating with Marketing on outreach programs will be imperative to drive value and growth. 

The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her organization as well as the company in general. Collaborates with peers and talent team to create and update Job scorecards to align to today’s roles. Effectively interviews candidates and actively on-boards new team members and effectively mentors them to becoming proficient team members.

Recruiting Guidelines:

· 5 Years of Client Success Management experience

· MBA is highly desirable, 4-year college degree required

· Demonstrated the ability to manage a team of at least ten

· Prior experience with tech touch application like Gainsight preferable

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