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Remote Customer Success Specialist Jobs in Decatur, GA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

3E

Customer Success Manager

Atlanta, GA · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

The Consultant is backed by a team experts and specialists. The role is critical to providing an ... The position may be remote and require reliable internet service. The preferred location for this ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

ABOUT THE ROLE Were looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. Youllmanage your ownaccounts focusedon driving retention, expansion, and true customer ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

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Remote Customer Success Specialist information

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How much do remote customer success specialist jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote customer success specialist in Decatur, GA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

What is a Remote Customer Success Specialist job?

A Remote Customer Success Specialist is responsible for ensuring customers have a positive experience with a company's products or services. They work remotely to assist clients with onboarding, troubleshooting, and maximizing value from the product. Their role involves maintaining strong customer relationships, addressing concerns, and helping reduce churn. They often collaborate with sales, support, and product teams to improve the customer journey. Effective communication, problem-solving, and empathy are key skills for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success Specialist position, and why are they important?

To thrive as a Remote Customer Success Specialist, you need strong communication skills, a customer-focused mindset, and experience in account management or support, often supported by a bachelor's degree or relevant work experience. Familiarity with CRM platforms such as Salesforce or HubSpot, and proficiency with virtual collaboration tools like Zoom and Slack, are typically required. Standout candidates excel in empathy, problem-solving, and time management, as well as the ability to build rapport remotely. These skills ensure exceptional customer experiences, foster long-term client relationships, and contribute to overall business retention and growth in a remote setting.

What are some common challenges faced by Remote Customer Success Specialists, and how can they be overcome?

Remote Customer Success Specialists often encounter challenges such as maintaining clear communication with clients across different time zones and building strong relationships without face-to-face interactions. To overcome these, they rely heavily on proactive outreach, regular virtual meetings, and the effective use of collaboration tools to keep clients engaged and informed. It's also important to stay organized and responsive, promptly addressing customer concerns to build trust from a distance. Continuous learning and adaptability help specialists adjust to evolving customer needs and improve service quality, ensuring success in a remote environment.

What are popular job titles related to Remote Customer Success Specialist jobs in Decatur, GA? For Remote Customer Success Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Specialist jobs in Decatur, GA look for? The top searched job categories for Remote Customer Success Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Success Specialist jobs? Cities near Decatur, GA with the most Remote Customer Success Specialist job openings:
Remote Customer Success Specialist jobs near you
Infographic showing various Remote Customer Success Specialist job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 61% Full Time, 32% Part Time, 2% Temporary, and 3% Contract. Highlights an 41% Physical, 4% Hybrid, and 55% Remote job distribution, with an average salary of $43,623 per year, or $21 per hour.

Customer Success Manager (REMOTE)

FrontStream

Atlanta, GA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.