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Customer Success Manager Remote Edtech Jobs in Decatur, GA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

3E

Customer Success Manager

Atlanta, GA · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... This role is primarily remote, but candidates must reside near one of our hub locations for ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... This role is primarily remote, but candidates must reside near one of our hub locations for ...

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Sinch

Customer Success Manager III

Atlanta, GA · Remote

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... This role is primarily remote, but candidates must reside near one of our hub locations for ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Pearly

Customer Success Manager (SMB)

Atlanta, GA · Remote

$70K - $100K/yr

THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...

ClickDimensions

Success Manager

Atlanta, GA · Remote

The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Decatur, GA

Customer Success Manager Remote Edtech information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager remote edtech jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer success manager remote edtech in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Decatur, GA? For Customer Success Manager Remote Edtech jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Manager Remote Edtech jobs? Cities near Decatur, GA with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Customer Success Manager (REMOTE)

Customer Success Manager (REMOTE)

FrontStream

Atlanta, GA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.