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Customer Success Manager Remote Edtech Jobs in Decatur, GA

ClickDimensions

Success Manager

Atlanta, GA · Remote

The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...

Raspberry Pi Foundation

Customer Growth Manager

Atlanta, GA · On-site +1

$72K - $78K/yr

Reporting to the Senior Customer Success Manager, you'll help increase the reach and impact of our ... edtech. * A good understanding of US school systems and how districts make decisions about new ...

New

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

PureCars

Dealer Success Manager

Atlanta, GA · On-site +1

$70K - $100K/yr

PureCars provides everything dealers need to attract and convert more customers with tech-driven ... Job Summary - Manager, Dealer Success PureCars is seeking a Manager, Dealer Success to join us as ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Typically 2+ years Customer service or relationship management experience required * Typically 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

Utility Associates, Inc.

Be Seen First

Manager, Client Success

Atlanta, GA · Remote

$100K - $120K/yr

Position Summary The Manager of Client Success is responsible for managing overall client ... Travel and attend customer meetings as needed. * Brainstorm fresh ideas with senior management.

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

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Customer Success Manager Remote Edtech information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager remote edtech in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Decatur, GA?

For Customer Success Manager Remote Edtech jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Customer Success Manager Remote Edtech jobs in Decatur, GA are:

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Cities near Decatur, GA with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Associate Customer Success Manager (US)

AutoRABIT Holding Inc.

Atlanta, GA • Remote

Full-time

Posted 17 days ago

Job description

AutoRABIT Profile:
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Position Summary:

AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. In this role, you will partner with customers and cross-functional teams to drive product adoption, maximize customer value, and contribute to customer retention and long-term success. The ideal candidate has a customer-first mindset, strong communication skills, and experience with the Salesforce development ecosystem.

Key Responsibilities: 
  • Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs.
  • Partner with customers and internal technical teams to understand development, deployment, integration, and DevOps workflows and help translate technical needs into successful product outcomes.
  • Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR).
  • Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
  • Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value.
  • Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
  • Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
  • Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
  • Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
  • Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap, and promoting continuous performance improvements.
  • Responsibility to adhere to set internal controls.

Knowledge & Skills:
  • Exposure to customer-facing roles involving cloud-based/SaaS technology, ideally in a technical environment, with a willingness to collaborate with senior stakeholders.
  • 2–5 years of hands-on experience with the Salesforce development ecosystem, including Salesforce development.
  • Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
  • Eagerness to quickly grasp and clearly articulate technical and business concepts, including software development and release-management workflows.
  • Developing verbal and written communication skills.
  • Demonstrated empathy for customers and a passion for contributing to revenue and growth.
  • Developing collaborative, persistent, and self-directed work habits.
  • Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals.
  • Experience with software deployments, release management, CI/CD, or DevOps practices.
  • Experience with nCino is an additional plus.

Qualifications:
  • A bachelor's degree in a relevant field or equivalent practical experience.
     
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Associate Director of Customer Success.
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
The annual salary for this role is $80,000 - $90,000, depending on experience.
 

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