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Customer Success Leader Jobs in Decatur, GA (NOW HIRING)

Incident IQ

Customer Success Manager

Alpharetta, GA

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ...

Incident IQ

Customer Success Manager

Atlanta, GA

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

As the trusted leader in safety management, we are redefining workplace safety through advanced ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

... industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart ... ABOUT THE ROLE Were looking for a tech-savvy, high-performing Customer Success Managerto join our ...

Avolution

Customer Success Manager

Atlanta, GA

... industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart ... ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Managerto join our ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

... industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart ... ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

This executive leader will be responsible for driving customer retention, maximizing customer value, identifying growth opportunities, and building a world-class Customer Success function that ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

... leaders across various industries and geographies to make hiring a strategic advantage for their ... As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ...

UserIQ

Customer Success Manager

Atlanta, GA

... by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and ... Real Customer Success comes from the heart. You have the best customer management and business ...

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Decatur, GA

Customer Success Leader information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success leader jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success leader in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Decatur, GA? For Customer Success Leader jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Decatur, GA look for? The top searched job categories for Customer Success Leader jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Leader jobs? Cities near Decatur, GA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Customer Success Manager

Customer Success Manager

Incident IQ

Alpharetta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Customer Success Manager Overview:

As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services. Your goal will be to foster strong, long-lasting relationships, drive product adoption, and advocate for the needs of our customers within our organization. Your proactive communication, excellent time management and problem-solving skills, and ability to be a motivated self-learner and understand and address customer needs will be critical in helping our clients achieve their goals.

Customer Success Manager Responsibilities:

Renewals Management:

  • Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, and execution
  • Provide data-driven insights and reporting on renewal performance and customer health metrics
  • Develop strategies to improve renewal rates and reduce churn
  • Maintain accurate records of customer interactions and renewal stages in CRM tools (e.g., Salesforce, Gainsight)

Customer Onboarding:

  • Lead the onboarding process for add on products with existing customers
  • Collaborate with the implementation and sales teams to ensure successful handoff between teams

Proactive Account Management:

  • Develop a deep understanding of each customer's unique goals and challenges.
  • Proactively manage and grow a portfolio of K12 education customer accounts.
  • Conduct regular check-ins with customers to assess their needs and provide ongoing support.

Product Adoption:

  • Become a subject matter expert on our products, features, and updates.
  • Educate customers on best practices and help them leverage our solutions to achieve their objectives.

Data Analysis:

  • Utilize data and metrics to track customer usage, identify trends, and recommend strategies to optimize customer satisfaction and product utilization.

Customer Training:

  • Plan and deliver training sessions, webinars, and in person meetings to educate customers on how to use our software effectively.

Customer Advocacy:

  • Serve as the voice of the customer within Incident IQ, providing feedback to the product team.
  • Advocate for customer needs and requests to ensure they are addressed promptly.

Issue Resolution:

  • Act as a liaison between the customer and our support team, ensuring that any issues or concerns are addressed promptly and effectively.

Customer Success Manager Requirements:

  • Bachelor's degree in Education, Business, or a related field.
  • 3-5 years of experience in customer success, account management, or a similar role, preferably in the SAAS/K12 industry
  • Ability to build and maintain strong, trust-based customer relationships.
  • Outstanding time management and organization skills
  • Collaboration with various teams daily such as Support, Implementation, Sales, Product, Engineering
  • Exceptional communication and interpersonal skills
  • Strong problem solving abilities and ability to be an independent learner
  • Experience in systems like Incident IQ, Gainsight, Fathom, AzureDevOps, Confluence, Lattice, Slack, is a plus
  • Technology skills in Zoom, Google Suite required
  • Experience in managing renewals is a plus
  • Travel: 10%

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer