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Customer Success Leader Jobs in Decatur, GA (NOW HIRING)

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Incident IQ

Customer Success Manager

Atlanta, GA

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up ...

Allegion

Customer Success Specialist

Atlanta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

As the trusted leader in safety management, we are redefining workplace safety through advanced ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

Pearson

Specialist, Customer Success

Atlanta, GA

$55K - $70K/yr

Build trusted relationships with educators, site administrators, and district leaders, adapting ... High proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)

Radancy

Customer Success Representative

Atlanta, GA · On-site

$45K - $50K/yr

Overview Radancy is the global leader in talent acquisition software, helping employers attract and ... As a Customer Success Representative, you will support the successful delivery of recruitment ...

UserIQ

Customer Success Manager

Atlanta, GA

... by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and ... Real Customer Success comes from the heart. You have the best customer management and business ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

... leaders across various industries and geographies to make hiring a strategic advantage for their ... As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ...

Resmed

Senior Manager, Customer Success

Atlanta, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ... The Senior Manager is an expert at leading a highly experienced team in managing customer ...

ResMed

Senior Manager, Customer Success

Atlanta, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ... The Senior Manager is an expert at leading a highly experienced team in managing customer ...

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Decatur, GA

Customer Success Leader information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success leader jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer success leader in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Decatur, GA? For Customer Success Leader jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Decatur, GA look for? The top searched job categories for Customer Success Leader jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Leader jobs? Cities near Decatur, GA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Customer Success Manager

Customer Success Manager

NPHub

Atlanta, GA

Full-time

PTO

Posted 4 days ago

Job description

Title: Customer Success Manager
Location: Vinings, GA (Hybrid, 2-3 days Per Week)
Compensation: OTE $120,000 (Base $90k + Target Incentives $30k)
Reporting to: Head of Sales & Success

This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.

NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.

You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot.

Your Mission, Should You Choose to Accept It:

Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward.

What You'll Own & Achieve:

1 - World-Class Onboarding & Activation

--> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.
--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.
--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one.

2 - Proactive Account Strategy & Growth

--> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. 
--> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.
--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 

3 - Building a Foundation for Scale

--> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems 
--> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap 
--> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued 

The Profile: What You'll Bring to the Table

--> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.
--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.
--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.
--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.
--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency.

Why You'll Love Building with Us:

--> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.
--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.
--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.
--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment.

If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.
$70,000 - $90,000 a year
On target earnings between $100,000 - $125,000. Your compensation has three components

75% tied to converted customers from the free trial to paid subscription; partnering with our sales team
15% tied to NRR
10% tied to upselling to the next tier plan - this is an uncapped commission plan tied directly to revenue and you have the opportunity to far exceed this percentage based on performance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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