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Customer Success Leader Jobs in Decatur, GA (NOW HIRING)

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

Experience leading business reviews, success planning, or renewal preparation * Ability to interpret operational data and translate it into customer-friendly insights and recommendations * Strong ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

As the trusted leader in safety management, we are redefining workplace safety through advanced ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

UserIQ

Customer Success Manager

Atlanta, GA · On-site

... by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and ... Real Customer Success comes from the heart. You have the best customer management and business ...

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

... leaders across various industries and geographies to make hiring a strategic advantage for their ... As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ...

Assa Abloy

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of ... You will make a significant impact by leading and developing both the Customer Care and Inside ...

Datavant

Customer Success Manager

Atlanta, GA · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... leading to renewals and growth opportunities. In this role, you will own and manage the entire post ...

SpendHQ

Customer Success Manager

Atlanta, GA

Customer Success Manager About SpendHQ  SpendHQ is a fast-growing and dynamic Procuretech Scale ... Our clients are recognized market leaders from both mid-size organizations and large, multinational ...

ASSA ABLOY

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of ... You will make a significant impact by leading and developing both the Customer Care and Inside ...

Boxercraft

Customer Success Specialist

Mableton, GA · On-site

The Customer Success Specialist will also support the market with sales related customer ... Communicate trends to sales and operations leadership * Assist with new customer onboarding

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Customer Success Leader information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success leader jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success leader in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Decatur, GA? For Customer Success Leader jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Decatur, GA look for? The top searched job categories for Customer Success Leader jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Leader jobs? Cities near Decatur, GA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you

Customer Success Manager

Finastra

Atlanta, GA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What Will You Contribute?

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.

You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.

Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.

Responsibilities & Deliverables:

  • Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.

  • Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.

  • Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.

  • Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.

  • Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.

  • Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

  • Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.

  • Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.

  • Ensure clear tracking and reporting on adoption, usage, and customer health metrics.

  • Maintain strong customer relationships built on credibility, consistency, and value delivery.

Required Skills & Experience:

  • Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.

  • Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).

  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.

  • Customercentric mindset with a passion for delivering excellence and driving customer value.

  • Ability to work autonomously, take ownership, and maintain accountability.

  • Designthinking mindset with strong rootcause identification and problemsolving capabilities.

  • Strong prioritization and reporting skills; ability to synthesize and communicate key insights.

  • Commercial and business acumen with the ability to understand and speak to customer business drivers.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:


Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

Sustainability:Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.


*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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