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Principal Customer Success Manager Jobs in Decatur, GA

Flowable USA Inc.

Customer Success Manager

Atlanta, GA · On-site

$120 - $160/hr

Customer Success Manager Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Trimble

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Radancy

Customer Success Manager

Atlanta, GA · On-site

Act as principal point of contact for assigned customers, responsible for helping to build ... in Customer Success, Account Management or Professional Services * Strong communication ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

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Showing results 1-20

All JobsPrincipal Customer Success JobsPrincipal Customer Success Manager JobsPrincipal Customer Success Manager Jobs in Decatur, GA

Principal Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do principal customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for principal customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

What job categories do people searching Principal Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Principal Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Principal Customer Success Manager jobs?

Cities near Decatur, GA with the most Principal Customer Success Manager job openings:

Principal Customer Success Manager jobs near you
Infographic showing various Principal Customer Success Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 39% Full Time, and 59% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Flowable USA Inc.

Atlanta, GA • On-site

$120 - $160/hr

Other

Posted 8 days ago

Job description

Customer Success Manager

Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform. As a fast‑growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment. As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long‑term relationships that lead to retention and expansion. This role is customer‑facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness.

Responsibilities
  • Customer Adoption & Outcomes
    • Lead onboarding and success planning for new customers
    • Define measurable success criteria
    • Drive platform adoption across business and technical teams
    • Conduct regular QBRs/EBRs to align on achieved outcomes
  • Customer Health & Retention
    • Monitor customer health metrics
    • Proactively manage renewal risks
    • Own the renewal process
    • Implement recovery plans for at‑risk accounts
  • Expansion & Growth Influence
    • Identify and drive expansion opportunities
    • Collaborate with Account Executives to ensure customers realize value pre‑renewal
    • Align customer vision with Flowable’s product roadmap
  • Collaboration & Internal Alignment
    • Work closely with Engagement Managers for smooth handovers
    • Relay structured customer feedback to internal teams
    • Share success stories and best practices across the organization
Qualifications
  • 6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor
  • Proven track record of improving adoption, retention, and expansion in enterprise accounts
  • Strong communication skills, capable of engaging with C‑level executives as well as hands‑on practitioners
  • Analytical skills to interpret product usage data and customer health metrics
  • Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred
  • Fluent in English; German or other European languages are a strong plus
Benefits
  • World‑leading product that is trusted by leading organizations and recognized by Gartner and Forrester as a leader in digital transformation
  • Transparent, autonomous, customer‑focused culture with a servant‑leadership ethos
  • Opportunity to drive real transformation through AI‑enabled case management and strategic adoption
  • Career development opportunities: exposure to cutting‑edge technology, skill expansion, and pathways into sales or leadership roles as the company scales
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