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Principal Customer Success Manager Jobs in Decatur, GA

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

INFORMDATA LLC

Customer Success Manager

Kennesaw, GA

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Avolution

Customer Success Manager

Atlanta, GA · On-site

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Tractian

Customer Success Manager

Atlanta, GA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

UserIQ

Customer Success Manager

Atlanta, GA · On-site

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

$70K - $85K/yr

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

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All JobsPrincipal Customer Success JobsPrincipal Customer Success Manager JobsPrincipal Customer Success Manager Jobs in Decatur, GA

Principal Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do principal customer success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for principal customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a principal customer success manager?

A principal customer success manager is a senior-level professional responsible for ensuring key clients achieve their desired outcomes with a company's products or services. They often lead strategic initiatives, coordinate cross-functional teams, and use customer relationship management (CRM) tools to foster long-term partnerships and drive customer retention.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs), as their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building customer relationships and delivering value. Success in this role often depends on skills like communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

How much does a principal customer success manager make in Salesforce?

A Principal Customer Success Manager at Salesforce typically earns between $130,000 and $180,000 annually, depending on experience, location, and performance. They often have advanced skills in customer relationship management, Salesforce products, and leadership, which can influence compensation levels.

What is a typical CSM salary?

A Principal Customer Success Manager (CSM) typically earns between $100,000 and $150,000 annually, with total compensation often including bonuses and stock options. Salaries vary based on experience, industry, and location, and advanced skills in customer relationship management and SaaS platforms can influence pay levels.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.
What are popular job titles related to Principal Customer Success Manager jobs in Decatur, GA? For Principal Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Principal Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Principal Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Principal Customer Success Manager jobs? Cities near Decatur, GA with the most Principal Customer Success Manager job openings:
Principal Customer Success Manager jobs near you

Customer Success Manager

Finastra

Atlanta, GA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What Will You Contribute?

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.

You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.

Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.

Responsibilities & Deliverables:

  • Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.

  • Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.

  • Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.

  • Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.

  • Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.

  • Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

  • Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.

  • Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.

  • Ensure clear tracking and reporting on adoption, usage, and customer health metrics.

  • Maintain strong customer relationships built on credibility, consistency, and value delivery.

Required Skills & Experience:

  • Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.

  • Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).

  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.

  • Customercentric mindset with a passion for delivering excellence and driving customer value.

  • Ability to work autonomously, take ownership, and maintain accountability.

  • Designthinking mindset with strong rootcause identification and problemsolving capabilities.

  • Strong prioritization and reporting skills; ability to synthesize and communicate key insights.

  • Commercial and business acumen with the ability to understand and speak to customer business drivers.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:


Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

Sustainability:Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.


*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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