Atlanta, GA · On-site +1
Medical
Life
Retirement
PTO
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Atlanta, GA · On-site +1
Medical
Life
Retirement
PTO
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Atlanta, GA · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Quick apply
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Quick apply
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · On-site
PTO
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Atlanta, GA · Remote
$85K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...
Atlanta, GA · Remote
$85K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...
Atlanta, GA · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Atlanta, GA · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
Quick apply
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...
Atlanta, GA · On-site
Medical
Dental
Vision
Retirement
PTO
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
Atlanta, GA · On-site
Medical
Dental
Vision
Retirement
PTO
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
Medical
Dental
Vision
Life
Retirement
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Medical
Dental
Vision
Life
Retirement
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Atlanta, GA · On-site
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
Atlanta, GA · On-site
$70K - $80K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
$31.7K - $41.3K
4% of jobs
$41.3K - $50.8K
10% of jobs
$57.5K is the 25th percentile. Wages below this are outliers.
$50.8K - $60.4K
16% of jobs
$60.4K - $69.9K
15% of jobs
The median wage is $73.6K / yr.
$69.9K - $79.4K
14% of jobs
$79.4K - $89K
14% of jobs
$91.6K is the 75th percentile. Wages above this are outliers.
$89K - $98.5K
10% of jobs
$98.5K - $108.1K
10% of jobs
$108.1K - $117.6K
4% of jobs
$117.6K - $127.1K
2% of jobs
$127.1K - $136.7K
2% of jobs
$31.7K
$81.1K
$136.7K
| Aspect | Principal Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Typically requires extensive experience in customer success, industry-specific knowledge, and often leadership skills | Requires relevant experience in customer success, communication skills, and industry knowledge |
| Work Environment | Strategic, leadership-focused, often involved in high-level client relationships and account growth | Operational, client-facing, focused on onboarding, support, and retention |
| Employer & Industry Usage | Used in SaaS, tech, and enterprise companies for senior customer success roles | Common across various industries including SaaS, tech, and services for frontline customer success roles |
The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.
For Principal Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
The top searched job categories for Principal Customer Success Manager jobs in Decatur, GA are:
Cities near Decatur, GA with the most Principal Customer Success Manager job openings:
Full-time
Medical, Life, Retirement, PTO
Re-posted 20 days ago
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.
You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.
Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.
Responsibilities & Deliverables:Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.
Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.
Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.
Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.
Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.
Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.
Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.
Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.
Ensure clear tracking and reporting on adoption, usage, and customer health metrics.
Maintain strong customer relationships built on credibility, consistency, and value delivery.
Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.
Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).
Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.
Customercentric mindset with a passion for delivering excellence and driving customer value.
Ability to work autonomously, take ownership, and maintain accountability.
Designthinking mindset with strong rootcause identification and problemsolving capabilities.
Strong prioritization and reporting skills; ability to synthesize and communicate key insights.
Commercial and business acumen with the ability to understand and speak to customer business drivers.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
Sustainability:Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
