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Principal Customer Success Manager Jobs (NOW HIRING)

Principal Customer Success Manager We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer ...

As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their goals and attaining sustainable value from ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

WHAT YOU'LL DO AT H1 The primary objective of the Principal Customer Success Manager is to serve as a strategic, trusted advisor to a portfolio of H1's largest and most complex customers. You will ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Principal Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do principal customer success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for principal customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

More about Principal Customer Success Manager jobs

What cities are hiring for Principal Customer Success Manager jobs?

Cities with the most Principal Customer Success Manager job openings:

What states have the most Principal Customer Success Manager jobs?

States with the most job openings for Principal Customer Success Manager jobs include:

Infographic showing various Principal Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Principal Customer Success Manager

Gainsight

Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago


Job description

Principal Customer Success Manager

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers.

We're looking for a full-time Principal Customer Success Manager to join the Customer Success team reporting to the Director, Customer Success. This role is a remote role based in the United States.

In this role, you'll play a key role in driving retention, expansion, and advocacy across Gainsight's Strategic Accounts segment by leading executive-level client partnerships, proactively mitigating strategic risks, and quantifying ROI throughout the customer lifecycle. This is a great opportunity for someone who thrives in a senior, ambiguity-heavy environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Services. The ideal candidate brings strong skills in strategic account management, C-level relationship building, and data-driven executive communication.

What You'll Do:
  • Develop and lead strategic client partnerships to drive transformative outcomes and exceptional experiences for both client organizations and their customers.
  • Quantify, deliver, and strategically communicate ROI for clients throughout their lifecycle, demonstrating significant business impact and value creation.
  • Act as a trusted advisor and thought leader on advanced use cases and Customer Success industry best practices, thereby influencing industry trends and client strategies.
  • Cultivate deep executive-level relationships within client organizations, proactively identifying and mitigating strategic risks while championing an unparalleled end-to-end customer journey.
  • Architect and deliver high-impact customer deliverables, including presentations, strategic process innovations, and executive-level strategy recommendations that directly align with and advance senior executive priorities and goals.
  • Leverage Gainsight technology to establish and track sophisticated client goals, objectives, and success metrics, driving alignment and accountability for shared success.
  • Drive cross-functional initiatives within Gainsight to identify strategic opportunities and risks and to develop and present comprehensive innovative solutions to clients.
  • Serve as a primary source of strategic intelligence on client business needs, providing actionable insights that influence internal strategy and leadership decisions.
  • Collaborate strategically with Account Executives to identify and capitalize on significant cross-sell and upsell opportunities, ensuring seamless renewals and maximizing client value.
  • Represent Gainsight as a recognized industry expert and thought leader in customer interactions, high-profile industry and corporate events, and online communities, thereby enhancing Gainsight's brand influence.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel for team meetings, training, customer meetings or company events.

What We're Looking For:
  • Over 10 years of progressive experience in Customer Success, with a proven record of managing strategic accounts and driving significant business outcomes.
  • Minimum of 3 years of experience managing >$1M ARR account(s)
  • Expert-level knowledge of Customer Success best practices, including advanced retention, expansion, adoption, and advocacy strategies. Skilled in mentoring and coaching others on these practices.
  • Extensive experience with highly complex, enterprise-level products, showcasing a deep understanding of technical solutions and the ability to articulate their value to executive stakeholders.
  • Prefers C-level engagement, with a proven ability to build and maintain strong relationships, translate intricate executive priorities into actionable strategic initiatives, and drive measurable ROI at scale.
  • Exceptional skill in navigating and leading through ambiguity, designing and implementing scalable processes, driving strategic decision-making, and effectively managing crisis situations with composure and decisiveness.
  • Proven leadership in cross-functional collaboration, fostering alignment across Sales, Product, Marketing, and Services to achieve optimal customer outcomes and strategic business objectives.
  • Demonstrated thought leadership in the Customer Success industry, contributing to industry events, publications, or communities, and influencing best practices.
  • Experienced in developing and delivering executive-level presentations and strategic recommendations, supported by data-driven insights and a deep understanding of client business needs.

Why You'll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

  • The starting base salary range for this role is $150,000 -$175,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight's equity program.
  • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.

Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we'd love to hear from you.

Additional Information:

We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.