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Principal Customer Success Manager Jobs (NOW HIRING)

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Case Status

Customer Success Manager

Charleston, SC

Customer Success Manager Reports to: Customer Success Team Manager Organization: Customer Success We're looking for a high-energy Customer Success Manager (CSM) to be the champion of our Enterprise ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

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All JobsPrincipal Customer Success Manager Jobs

Principal Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do principal customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for principal customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Principal Customer Success Manager?

A Principal Customer Success Manager is a senior-level professional responsible for ensuring that key clients achieve their desired outcomes while using a company's products or services. They act as a strategic advisor, building long-term relationships with clients, identifying opportunities for value, and helping to resolve any issues. Principal Customer Success Managers often lead complex accounts, mentor junior team members, and collaborate with sales, support, and product teams to drive customer satisfaction and retention.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.
More about Principal Customer Success Manager jobs
What cities are hiring for Principal Customer Success Manager jobs? Cities with the most Principal Customer Success Manager job openings:
What states have the most Principal Customer Success Manager jobs? States with the most job openings for Principal Customer Success Manager jobs include:
What job categories do people searching Principal Customer Success Manager jobs look for? The top searched job categories for Principal Customer Success Manager jobs are:
Principal Customer Success Manager jobs near you
Infographic showing various Principal Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

KMS Lighthouse

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in providing SaaS knowledge management solutions.

Our customers’ satisfaction is the key to our success, making our Customer Success role a vital component of our company’s growth. As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure seamless delivery and support in all areas.


Responsibilities:
  • Build and maintain strong, positive business relationships with enterprise-level clients (C-level executives, Directors, Managers, etc.)
  • Support the implementation team in the onboarding process of new clients ensuring flawless delivery.
  • Identify opportunities for expansions and upsells within client accounts and manage the negotiation process.
  • Work closely with internal teams to ensure flawless delivery.
  • Manage QBRs with your customers.
  • Join calls with clients to understand their needs, tackle problems, and where necessary escalate the case to the relevant internal team.
  • Actively engage with multiple contacts in each account to ensure amazing partnership and communication.
  • Manage escalation events like a pro.
  • Develop deep understanding of the product to address the business needs of your clients.
  • Collaborate with the sales team to achieve customer satisfaction and company growth.

Benefits:
  • Medical, Vision, Dental
  • 401K + 401K Match
  • 11 Paid Holidays
  • PTO & Sick Days

Requirements:
  • 2+ years of experience as a Customer Success Manager, Account Manager, or similar role within a SaaS organization
  • Prior experience working at a SaaS-based company is a must.
  • Prior experience identifying areas of opportunity and managing the upsell.
  • Prior experience supporting and interfacing with enterprise level organizations is required.
  • Great interpersonal skills with strong customer-facing and presentation skills.
  • Proactive problem-solver who is not afraid to break boundaries.
  • Team player with strong ability to motivate people.
  • High prioritization and organization skills.
  • Superb written and verbal communication skills.