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Principal Customer Success Manager Jobs in Decatur, GA

UserIQ

Customer Success Manager

Atlanta, GA

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

Avolution

Customer Success Manager

Atlanta, GA · On-site

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Trimble

Customer Success Manager

Atlanta, GA

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Sage

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) for the Sage Intacct Accountants Program (SIAP) is a strategic, partner-facing role responsible for driving partner adoption, satisfaction, service excellence, and ...

Colorwave Inc

Customer Success Manager, Radar

Atlanta, GA · On-site

$181K - $272K/yr

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use ...

New

SHI GmbH

Customer Success Manager - VMware

Atlanta, GA · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

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All JobsPrincipal Customer Success JobsPrincipal Customer Success Manager JobsPrincipal Customer Success Manager Jobs in Decatur, GA

Principal Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do principal customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for principal customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

What does a principal customer success manager do?

A principal customer success manager leads efforts to ensure customers achieve their desired outcomes with a company's products or services. They build strong relationships, coordinate cross-functional teams, and use data to improve customer satisfaction and retention. This role often requires deep industry knowledge, excellent communication skills, and familiarity with customer success tools and metrics.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.

What are popular job titles related to Principal Customer Success Manager jobs in Decatur, GA?

For Principal Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Principal Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Principal Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Principal Customer Success Manager jobs?

Cities near Decatur, GA with the most Principal Customer Success Manager job openings:

Principal Customer Success Manager jobs near you
Infographic showing various Principal Customer Success Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 39% Full Time, and 59% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

UserIQ

Atlanta, GA

Full-time

Re-posted 24 days ago

Job description

Company Description

UserIQ is the first and only Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. From onboarding and retention to expansion and advocacy, UserIQ combines user intelligence with targeted engagements to deliver what each customer needs to be successful at every moment. 

UserIQ was founded in 2014 and is led by the former CIO of TRX and a former Microsoft Executive to help SaaS companies transform the way they communicate with their customers. UserIQ is a part of the Signature program at ATDC, a startup technology business incubator for early-stage startups and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and Accelerant Venture Capital.

Job Description

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Qualifications

Responsibilities:
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction.
Establish a trusted/strategic advisor relationship with each client and drive continues value of our products and services.
Develop, prepare, and nurture customers for advocacy
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities
Advocate customer needs/issues across departments
Program manage account escalations
Qualifications:
Prior experience in Customer Success/Support or equivalent history of increasing satisfaction, adoption, and retention.
Proven ability to drive continuous value of our product(s)
Familiarity with working of clients of all sizes
Impeccable written and verbal communication skills
Detail oriented and analytical
Strong team player but still a self-starter
Thrives in a multitasking environment and can adjust priorities on the fly

Additional Information

Requirements:
2+ years of relevant experience
Experience working at a software company
Proficient in Office Software
You're driven: No one needs to push you to excel; it's just who you are
Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win, so you win your information will be kept confidential according to EEO guidelines.

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