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Principal Customer Success Manager Jobs in Decatur, GA

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. You'll lead the charge in long-term success ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

AT&T

Lead Customer Success Manager

Atlanta, GA · On-site

$116K - $175K/yr

Our Lead Customer Success Manager, earn between $116,700 - $175,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user ...

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All JobsPrincipal Customer Success JobsPrincipal Customer Success Manager JobsPrincipal Customer Success Manager Jobs in Decatur, GA

Principal Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do principal customer success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for principal customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a principal customer success manager?

A principal customer success manager is a senior-level professional responsible for ensuring key clients achieve their desired outcomes with a company's products or services. They often lead strategic initiatives, coordinate cross-functional teams, and use customer relationship management (CRM) tools to foster long-term partnerships and drive customer retention.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs), as their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building customer relationships and delivering value. Success in this role often depends on skills like communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

How much does a principal customer success manager make in Salesforce?

A Principal Customer Success Manager at Salesforce typically earns between $130,000 and $180,000 annually, depending on experience, location, and performance. They often have advanced skills in customer relationship management, Salesforce products, and leadership, which can influence compensation levels.

What is a typical CSM salary?

A Principal Customer Success Manager (CSM) typically earns between $100,000 and $150,000 annually, with total compensation often including bonuses and stock options. Salaries vary based on experience, industry, and location, and advanced skills in customer relationship management and SaaS platforms can influence pay levels.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.
What are popular job titles related to Principal Customer Success Manager jobs in Decatur, GA? For Principal Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Principal Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Principal Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Principal Customer Success Manager jobs? Cities near Decatur, GA with the most Principal Customer Success Manager job openings:
Principal Customer Success Manager jobs near you
Customer Success Manager I

Customer Success Manager I

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job ID 27-0296
 
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 
 
We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 
 
Envision Yourself at Barracuda
The Named Account Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
  
What you’ll be working on: 
  • Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
  • Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
  • Builds and manages the customized product delivery to the customer’s technology environment.
  • Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 
What you bring to the role: 
  • 3-5 years of experience in sales operations, account management, customer success or equivalent  
  • Bachelor’s or master’s degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  
  • Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.  
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  
  • Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  
  • Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  
  • Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  
  • Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
 
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits 
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