About the job you're considering As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini's Gemini Enterprise CX business on Google ...
About the job you're considering As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini's Gemini Enterprise CX business on Google ...
About the job you're considering As a Gemini Enterprise Customer Experience (CX) Solution Lead, you will lead the technical strategy, solution architecture, and execution alignment for AI-powered CX ...
About the job you're considering As a Gemini Enterprise Customer Experience (CX) Solution Lead, you will lead the technical strategy, solution architecture, and execution alignment for AI-powered CX ...
This job will be a mid-level key contributor in the Experiences Center of Excellence (COE) that supports the implementation of the Customer Experience (CX) vision in close coordination with the User ...
New
This job will be a mid-level key contributor in the Experiences Center of Excellence (COE) that supports the implementation of the Customer Experience (CX) vision in close coordination with the User ...
New
Experience within Service Design, CX, UX, product design, customer and user research; experience mapping complex front and back-end solutions across silos to identify CX gaps and recommend solutions.
New
Experience within Service Design, CX, UX, product design, customer and user research; experience mapping complex front and back-end solutions across silos to identify CX gaps and recommend solutions.
New
Experience within Service Design, CX, UX, product design, customer and user research; experience mapping complex front and back-end solutions across silos to identify CX gaps and recommend solutions.
New
Experience within Service Design, CX, UX, product design, customer and user research; experience mapping complex front and back-end solutions across silos to identify CX gaps and recommend solutions.
New
This team prioritizes Delta's enterprise customer experience (CX) initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ...
This team prioritizes Delta's enterprise customer experience (CX) initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ...
Director, Customer Experience
Atlanta, GA · On-site
$120 - $160/hr
The Director, Customer Experience is accountable for designing, leading, and operating QXO ... The Director, CX leads a cross functional influence in partnership with field operations leaders by ...
Director, Customer Experience
Atlanta, GA · On-site
$120 - $160/hr
The Director, Customer Experience is accountable for designing, leading, and operating QXO ... The Director, CX leads a cross functional influence in partnership with field operations leaders by ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Director, Customer Experience
Atlanta, GA · On-site
Build leadership capability and succession within the CX organization Customer experience strategy and governance * Define and own QXO's Customer Experience strategy, operating principles, and ...
Consumer CX Insights Consultant At U.S. Bank, we're committed to helping our clients make smarter ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
Consumer CX Insights Consultant At U.S. Bank, we're committed to helping our clients make smarter ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX ...
Quick apply
Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX ...
You will translate customer experience data into applicable insights and support end-to-end journey ... You will provide daily work guidance and subject matter support to CX professionals to ensure ...
You will translate customer experience data into applicable insights and support end-to-end journey ... You will provide daily work guidance and subject matter support to CX professionals to ensure ...
Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX ...
Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX ...
We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · On-site +1
$98K - $129K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · On-site +1
$98K - $129K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Support customer journey analysis, research activities, and experience measurement efforts.
As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Support customer journey analysis, research activities, and experience measurement efforts.
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · On-site +1
$98K - $129K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · On-site +1
$98K - $129K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · Remote
$104K - $138K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
Quick apply
Engineering Team Lead - CX/CCaaS Platform(Remote)
Atlanta, GA · Remote
$104K - $138K/yr
We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a ...
We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that ... Identify client experience risks, opportunities, and pain points across critical customer journeys.
Overnight Customer Experience Cx information
What is the difference between Overnight Customer Experience Cx vs Overnight Customer Service Representative?
| Aspect | Overnight Customer Experience Cx | Overnight Customer Service Representative |
|---|---|---|
| Primary Focus | Enhancing overall customer experience, including feedback, loyalty, and brand perception | Handling customer inquiries, resolving issues, and providing support |
| Skills & Certifications | Customer experience strategies, communication, problem-solving, often with CX certifications | Customer service skills, communication, product knowledge |
| Work Environment | Cross-department collaboration, data analysis, strategic planning | Call centers, retail, or online support environments |
| Employer & Industry Usage | Retail, hospitality, e-commerce companies focusing on customer retention | Retail, telecom, tech companies providing direct support |
While both roles involve customer interaction, the Overnight Customer Experience Cx focuses on improving the overall customer journey and strategic initiatives, whereas the Overnight Customer Service Representative handles direct customer inquiries and support tasks.
What are the most commonly searched types of Customer Experience Cx jobs in Decatur, GA?
The most popular types of Customer Experience Cx jobs in Decatur, GA are:
What are popular job titles related to Overnight Customer Experience Cx jobs in Decatur, GA?
For Overnight Customer Experience Cx jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Experience Cx jobs in Decatur, GA look for?
The top searched job categories for Overnight Customer Experience Cx jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Overnight Customer Experience Cx jobs?
Cities near Decatur, GA with the most Overnight Customer Experience Cx job openings:
$98K - $233K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 23 days ago
United Airlines rating
7.9
Based on 342 frontline employees who took The Breakroom Quiz
7th of 26 rated airlines
Job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini's Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions.
You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.
- Drive CX + AI Growth Strategy: Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
- Executive Engagement & Advisory: Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions
- Thought Leadership: Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
- Account & Ecosystem Collaboration: Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
- Adoption & Value Realization: Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.
- 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel up to 50% of the time.
- Preferred Qualifications:
- Experience identifying AI use cases to solve customer challenges or selling customer experience.
- Strong background in business case development and transformation roadmaps
- Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
The base compensation range for this role in the posted location is $98,497 - $233,248.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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About United Airlines
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United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926