ZipRecruiter

Log In

1

Overnight Customer Experience Cx Jobs in Decatur, GA

Trimble

CX Internal Enablement Specialist

Atlanta, GA · On-site

Customer Experience Enablement Specialist (SaaS & AI Focus) Ready to supercharge the way our teams work and drive world-class customer experiences? As a CX Enablement Specialist at Trimble, you will ...

PNC

Client Experience Associate

Marietta, GA · On-site

$13.25 - $18.25/hr

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies ...

PNC Bank

Client Experience Associate

Marietta, GA · On-site

$13.25 - $18.25/hr

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies ...

Espire Infolabs

Be Seen First

Full-Stack Engineer - Agentic AI, Java & React

Alpharetta, GA · On-site

$75 - $90/hr

We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee ...

previous page

Showing results 41-60

All JobsCustomer Experience Cx JobsOvernight Customer Experience Cx JobsOvernight Customer Experience Cx Jobs in Decatur, GA

Overnight Customer Experience Cx information

What is the difference between Overnight Customer Experience Cx vs Overnight Customer Service Representative?

AspectOvernight Customer Experience CxOvernight Customer Service Representative
Primary FocusEnhancing overall customer experience, including feedback, loyalty, and brand perceptionHandling customer inquiries, resolving issues, and providing support
Skills & CertificationsCustomer experience strategies, communication, problem-solving, often with CX certificationsCustomer service skills, communication, product knowledge
Work EnvironmentCross-department collaboration, data analysis, strategic planningCall centers, retail, or online support environments
Employer & Industry UsageRetail, hospitality, e-commerce companies focusing on customer retentionRetail, telecom, tech companies providing direct support

While both roles involve customer interaction, the Overnight Customer Experience Cx focuses on improving the overall customer journey and strategic initiatives, whereas the Overnight Customer Service Representative handles direct customer inquiries and support tasks.

What are the most commonly searched types of Customer Experience Cx jobs in Decatur, GA?

The most popular types of Customer Experience Cx jobs in Decatur, GA are:

What are popular job titles related to Overnight Customer Experience Cx jobs in Decatur, GA?

For Overnight Customer Experience Cx jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Experience Cx jobs in Decatur, GA look for?

The top searched job categories for Overnight Customer Experience Cx jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Overnight Customer Experience Cx jobs?

Cities near Decatur, GA with the most Overnight Customer Experience Cx job openings:

Overnight Customer Experience Cx jobs near you

Senior Director, Customer Experience - Biotics - Kennesaw, GA

Archer Daniels Midland

Kennesaw, GA • On-site

Full-time

Posted 3 days ago

New

ADM rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

76th of 366 rated logistics

Job description

Senior Director, Customer Experience - Kennesaw, GA
Scope:
The Customer Experience Leader will be responsible for how the organization interacts and supports Health & Wellness (H&W) customers globally. 
This leader will be responsible for creating a seamless customer experience.  Will own the enterprise CX vision for H&W globally and is responsible for translating that vision into a multi-year roadmap with clear milestones, requirements, and organizational accountability.
The successful candidate will own the process from customer engagement to customer retention and coordinate the activities of the organization to drive the strategic and tactical execution of the vision.
Accountability:
Customer Experience:
  • Own the customer segmentation framework aligned with the broader H&W strategy
  • Responsible for the E2E customer experience spanning prospect engagement, scale up, onboarding, order to delivery, and ongoing support to identify all friction points, improvement opportunities and resolution.
  • Lead periodic strategic reviews with stakeholders, presenting the state of customer experience, transformation progress, and improvement recommendations.
Internal Team Alignment:
  • Serve as primary point of contact to align on process utilized to support customers within organization
  • Design and implement clear escalation pathways that route customer-impacting issues across all functions with defined parameters.
  • Lead process improvement initiatives targeting the highest-impact friction points in the customer experience from onboarding to ongoing partnership.
  • Standardize communication protocols to ensure customers receive proactive, clear, and consistent messaging to support each customer segment.
Customer Retention and Revenue Growth:
  • Responsible for all activities related to communicating the voice of the customer within the organization
  • Support the commercial organization with reporting and recommendations on growing with customers.
  • Partner with Sales to develop joint strategic account plans that identify expansion opportunities, cross-sell pathways, and at-risk accounts requiring proactive intervention.
Team Leadership:
  • Lead and mentor the organization, teams and individuals on customer experience
  • Responsible for building the organization aligned with the strategy in supporting customer segments
Job Profile:
Education
  • Minimum - Bachelor's degree in Sciences, Business, Finance, or a related field.
  • Preferred - MBA or advanced degree preferred.
Experience
  • 15+ years of progressive leadership experience in customer experience, account management, or commercial operations, with at least 5 years in a leadership role overseeing CX
  • Demonstrated success leading CX transformation in large, complex, matrixed organizations-preferably in Health & Wellness industry, contract manufacturing, and/or specialty ingredients
  • Experience in the dietary supplement, nutrition, or health and wellness ingredient industry

Specific skills

  • Proven ability to drive cross-functional alignment across entire organization Commercial and , Operations, Quality, Supply Chain, and Finance with both influence and formal governance authority
  • Operational knowledge of end-to-end customer journeys in manufacturing/B2B environment
  • Operational discipline-comfort operating at both the strategic and tactical levels, with a willingness to dig into processes, systems, and frontline execution when needed
  • Proven track record of successfully managing diverse responsibilities and delivering financial results in a fast-paced, dynamic business environment.
  • Strong leadership and influencing skills, with the ability to collaborate effectively across functions and drive initiatives to achieve strategic objectives.
  • Highly organized, detail-oriented, and able to manage multiple priorities simultaneously while meeting deadlines.
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check. 
REF:112899BR

What ADM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply